iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%98+67.8Reliability 31%97+29.8Experts Score= 98Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 20 hot tub spasiPosition by Experts Score among all companies we track in this category. · better than 95%
5.0★★★★★159 Google reviews · 20 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently praise DFW Hot Tub Services for professional communication, punctuality, and fair pricing during hot tub installations, electrical work, and concrete pouring. Reviewers highlight the team's efficiency, cleanliness, and helpfulness in addressing pre-purchase questions and coordinating complex infrastructure needs. The business maintains a perfect 5.0 rating from 159 reviews, with the owner responding to all feedback. The sole low-star comment cites a failed attempt to reach the company via phone, noting the caller was disconnected.
Google rating: 5.0 out of 5 from 159 reviews (99% five-star).
Reviews on this page: 159 Google reviews (133 with written comments, 12 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 13, 2026.
Service: Hot Tub Spa serving Dallas, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other hot tub spas
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
DFW Hot Tub ServicesHot Tub Spas median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.DFW Hot Tub Services: 98/100 on this factor. Category median: 87.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.DFW Hot Tub Services: 97/100 on this factor. Category median: 79.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 99.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.DFW Hot Tub Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 65.–
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Bar = this company · dark tick = category median.
Star ratings
159 Google reviews we collected
5.0of 5
5 stars15899%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 133 written reviews
100%praise
Praise268100%
Complaints10%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results6825%
Staff & attitude5922%
Would recommend4617%
Speed & response4316%
Communication3112%
Price & value187%
Honesty & trust41%
What customers talk about
We read 133 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They communicated well overall a great experience highly recommend them.”
“Very communicative and helpful throughout their work.”
“Highly recommend for hot tub electrical installations.”
“They were on time, professional, polite and cleaned up.”
“Richard and his crew were great to work with communicated well no surprises.”
“Richard and his team were responsive professional and extremely reasonably priced.”
“He's very reliable, readily available and does great work!”
People customers mention
Richard17 reviews
Izzy4 reviews
Danny4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Duffy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Richard and his crew were great to work with communicated well no surprises. The crew was efficient neat clean. They communicated well overall a great experience highly recommend them.
Brayden10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Great experience working with Richard and his team. Very communicative and helpful throughout their work. Thanks!
AkhilaLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
While I haven't officially done business with them yet, I had to leave a review to commend their amazing service. Richard was so nice, patient, and thoroughly answered all of my questions with a lot of detail. It is rare to find that level of care before even signing a contract. I definitely plan to work with them down the road!
Julie9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very professional, everything works perfectly and all was cleaned up after installation. Very smooth process!
Josh1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
DFW Hot Tub Services is the best I found for my Hot Tub installation needs. They poured the pad, did my electric and a great job all around. They were on time, professional, polite and cleaned up. I looked for a second estimate on the electric and it was nearly double what DFW Hot Tub Services was charging.…
AdolfoLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great experience with DFW Hot Tub Services. They did a great job installing my hot tub setting up 220v panel and wiring everything to our pergola. Highly recommend their services.
Richard and his crew were great to work with communicated well no surprises. The crew was efficient neat clean. They communicated well overall a great experience highly recommend them.
Response from the owner · 2 weeks ago
Thank you so much for your wonderful review! We believe that clear communication, quality workmanship, and no surprises are the keys to a great customer experience. I'm delighted that our crew delivered on those promises, and we truly appreciate your trust in DFW Hot Tub Services and your recommendation!
Brayden Burnett10 reviewsiTotal number of Google reviews Brayden has written across all businesses on Google Maps, not just this one.
While I haven't officially done business with them yet, I had to leave a review to commend their amazing service. Richard was so nice, patient, and thoroughly answered all of my questions with a lot of detail. It is rare to find that level of care before even signing a contract. I definitely plan to work with them down the road!
Response from the owner · a month ago
Thank you so much for the kind words! We believe great service starts long before a contract is signed, and I’m glad I could answer your questions and help. We truly appreciate your trust and look forward to working with you when the time is right!
Julie Mansur9 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Very professional, everything works perfectly and all was cleaned up after installation. Very smooth process!
Response from the owner · a month ago
Thank you for the great review! We work hard to make every installation professional, hassle-free, and leave everything clean when we're finished. We really appreciate your business and are glad everything is working perfectly!
Josh Nassef1 reviewiTotal number of Google reviews Josh has written across all businesses on Google Maps, not just this one.
DFW Hot Tub Services is the best I found for my Hot Tub installation needs. They poured the pad, did my electric and a great job all around. They were on time, professional, polite and cleaned up. I looked for a second estimate on the electric and it was nearly double what DFW Hot Tub Services was charging. Great work and extremely fair pricing. I highly recommend this company. Five STARS and all deserved!
Response from the owner · a month ago
Thank you Josh so much for the wonderful review and for trusting DFW Hot Tub Services with your complete installation! We take great pride in providing quality work, professional service, and fair pricing from the concrete pad through the electrical installation. We truly appreciate your recommendation and hope you enjoy your hot tub for many years to come!
Emma Engel6 reviewsiTotal number of Google reviews Emma has written across all businesses on Google Maps, not just this one.
Great experience with DFW Hot Tub Services. They did a great job installing my hot tub setting up 220v panel and wiring everything to our pergola. Highly recommend their services.
Response from the owner · 2 months ago
Thanks Adolfo for the 5 star review! It was a pleasure working with you and we are so glad you are happy with us.
Vincenzo BiundoLocal Guide · 8 reviewsiTotal number of Google reviews Vincenzo has written across all businesses on Google Maps, not just this one.
I had a few questions about my hot tub set up. I bought it somewhere else. They were able to help me over the phone. Gave me some information on what I need before I call them out.
Response from the owner · 2 months ago
Thank you Cesar! We help where we can to guide people along for their installation.
