Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

DHL Express Service Point Anaheim logo

DHL Express Service Point Anaheim

Shipping and mailing service · Anaheim, CA · reviewed since 2024

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%95+60.4Reliability 28%93+26.3Replies to reviews 8%100+8.2Experts Score= 95Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 21 courier servicesPosition by Experts Score among all companies we track in this category. · better than 85%
5.0 ★★★★★ 637 Google reviews · 23 photos
99%five-star reviews
4.95★last 12 monthsAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
Oct 2026latest review
📞 Call (714) 315-8204Request a call backWebsite ↗

DHL Express Service Point Anaheim at a glance

Customers frequently praise the staff for their helpfulness, friendly communication, and ability to handle shipping processes quickly and smoothly. Positive reviews often highlight competitive pricing compared to other carriers and the clean, organized environment of the location. However, recurring criticisms in lower-rated reviews include inaccurate operating hours, late opening times, and instances where packages were not delivered as promised or on time.

  • Google rating: 5.0 out of 5 from 637 reviews (99% five-star).
  • Reviews on this page: 637 Google reviews (554 with written comments, 114 with photos).
  • Owner responses: the business replied to 99% of reviews.
  • Most recent review: October 20, 2026.
  • Service: Courier Service serving Anaheim, California.

Data from Google, last updated October 25, 2026.

Score profile vs other courier services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

Satisfaction95Reliability93Craft & service–Value–Momentum100Replies to reviews100Satisfaction: 95 (median 89)Reliability: 93 (median 82)Momentum: 100 (median 100)Replies to reviews: 100 (median 42)
This companyCourier Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.DHL Express Service Point Anaheim: 95/100 on this factor. Category median: 89.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.DHL Express Service Point Anaheim: 93/100 on this factor. Category median: 82.A
93
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.DHL Express Service Point Anaheim: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.DHL Express Service Point Anaheim: 100/100 on this factor. Category median: 42.A
100

Bar = this company · dark tick = category median.

Star ratings

637 Google reviews we collected

  • 5 stars62899%
  • 4 stars20%
  • 3 stars10%
  • 2 stars00%
  • 1 star61%

Praise vs complaints

Phrases our text analysis found in 554 written reviews

  • Praise73099%
  • Complaints41%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude28739%
  • Quality & results14119%
  • Speed & response12417%
  • Would recommend10114%
  • Price & value446%
  • Communication203%
  • Honesty & trust172%

What customers talk about

We read 554 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Medir was very helpful in sending a package internationally.”
  • “They go above and beyond to assure an awesome service!”
  • “Great service and customer service very smooth and fast”
  • “Very kind and highly recommend for your shipping needs!”
  • “Shipping price to send a package to Canada was fair as well”
  • “Great communication and they did not rush my process to ship my package.”
  • “Highly recommend this location for anyone needing reliable shipping support.”

People customers mention

  • Kedir 19 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Toni1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Tahir over at the Anaheim location assisted me and helped with all my questions. He was extremely helpful! Will definitely come back here for all my shipping needs :)

Santiago1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Personal is very helpful! They go above and beyond to assure an awesome service!

Oscar2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Customer service was fantastic! Great communication and they did not rush my process to ship my package. Very kind and highly recommend for your shipping needs! Will come back for any future shipments

Maha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Kheder was very supportive , he answered my call before coming and did the packaging very quickly

Yarelyn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Such a nice and welcoming place! Everyone was very kind and treated me so well. They even offered me water, which was such a thoughtful gesture. The location is clean, organized, and has a very comfortable atmosphere. I really appreciated the kindness and great service. Definitely recommend this DHL location! 10/10 ⭐️⭐️⭐️⭐️⭐️

Customer photo from Yarelyn's review
Patrick13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great service. No hassle. Easy parking right in front of the store. very helpful A+ all around

Compare with

Photos

Customer reviews

5.0 ★★★★★ 637 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Toni Rose1 reviewTotal number of Google reviews Toni has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Tahir over at the Anaheim location assisted me and helped with all my questions. He was extremely helpful! Will definitely come back here for all my shipping needs :)

Response from the owner · 4 days ago

Hi Toni. Thank you so much for sharing! We're delighted to hear that Tahir provided such helpful service and took the time to answer all of your questions. Your compliment will be relayed and we'll see you again next time. Thanks, Melissa

Santiago C1 reviewTotal number of Google reviews Santiago has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Personal is very helpful! They go above and beyond to assure an awesome service!

Response from the owner · 4 days ago

Hello, Santiago. Thank you for taking the time to rate your experience. We appreciate your business and hope to see you in again soon.

zhouzhou wang3 reviewsTotal number of Google reviews zhouzhou has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Nice service

Response from the owner · a week ago

Hello Zhouzhou. Thank you for your review! We're glad to hear you had a positive experience and received nice service from our team. Your feedback is greatly appreciated and we hope you will visit again soon. Thanks, Melissa

Trinh Pham1 reviewTotal number of Google reviews Trinh has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent customer service! Definitely come back again :)

Response from the owner · a week ago

We’re so grateful for your 5-star rating. Hope to serve you again soon! Thanks, Michelle

Aline GhosnLocal Guide · 45 reviewsTotal number of Google reviews Aline has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service and customer service very smooth and fast

Response from the owner · a week ago

Thanks so much for the 5 stars! We appreciate you, come back soon! Thanks, Michelle

Huy2 reviewsTotal number of Google reviews Huy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service

Response from the owner · 2 weeks ago

Thank you for your review, Huy! Come back and see us again soon.

Katheline Saldana1 reviewTotal number of Google reviews Katheline has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent service

Oscar Villasenor1 reviewTotal number of Google reviews Oscar has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service, easy process.

Response from the owner · 2 weeks ago

Thank you for the 5-star rating, Oscar! Come back and see us again soon.

Alvin Liu3 reviewsTotal number of Google reviews Alvin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent Service. The whole process was quick and smooth.

Response from the owner · 2 weeks ago

Hi Alvin. Thank you for your 5-star review! We're so glad to hear that you received excellent service and that the entire process was quick and smooth. Hope you will visit again soon! Thanks, Melissa

Min Choi3 reviewsTotal number of Google reviews Min has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very friendly and helpful. Would use the service again if possible.

Response from the owner · 2 weeks ago

Thank you for your 5 star review, Min. See you next time.

DHL Express Service Point Anaheim on Google Maps →

Business details