Analyzing 8,054,6608.1M ReviewsFor 22,84422.8K Experts

DHL Express Service Point Daly City logo

DHL Express Service Point Daly City

Shipping and mailing service · South San Francisco, CA · reviewed since 2025

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%93+59.1Reliability 28%89+25.1Replies to reviews 8%64+5.3Experts Score= 89Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 31 courier servicesPosition by Experts Score among all companies we track in this category. · better than 60%
4.9 ★★★★★ 259 Google reviews · 20 photos
98%five-star reviews
4.94★last 12 monthsAverage stars on reviews from the last 12 months only.
1.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
56%reviews answered by the owner
Oct 2026latest review
📞 Call (650) 660-8700Request a call backWebsite ↗

DHL Express Service Point Daly City at a glance

Google reviewers rate this DHL location 4.9 out of 5 stars based on 259 reviews, highlighting efficient, friendly, and professional assistance with international shipping, document notarization, and scanning. Customers frequently note the ease of the process and helpful communication, including bilingual support. However, some low-star feedback criticizes high pricing for simple document shipments and delivery drivers who fail to contact recipients before marking packages as not home.

  • Google rating: 4.9 out of 5 from 259 reviews (98% five-star).
  • Reviews on this page: 259 Google reviews (200 with written comments, 12 with photos).
  • Owner responses: the business replied to 56% of reviews.
  • Most recent review: October 15, 2026.
  • Service: Courier Service serving South San Francisco, California.

Data from Google, last updated November 2, 2026.

Score profile vs other courier services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

Satisfaction93Reliability89Craft & service–Value–Momentum100Replies to reviews64Satisfaction: 93 (median 92)Reliability: 89 (median 89)Momentum: 100 (median 100)Replies to reviews: 64 (median 49)
This companyCourier Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.DHL Express Service Point Daly City: 93/100 on this factor. Category median: 92.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.DHL Express Service Point Daly City: 89/100 on this factor. Category median: 89.A
89
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.DHL Express Service Point Daly City: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.DHL Express Service Point Daly City: 64/100 on this factor. Category median: 49.B
64

Bar = this company · dark tick = category median.

Star ratings

259 Google reviews we collected

  • 5 stars25498%
  • 4 stars10%
  • 3 stars00%
  • 2 stars00%
  • 1 star42%

Praise vs complaints

Phrases our text analysis found in 200 written reviews

  • Praise23599%
  • Complaints21%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude11247%
  • Quality & results5824%
  • Speed & response3214%
  • Would recommend219%
  • Price & value63%
  • Communication42%
  • Honesty & trust42%

What customers talk about

We read 200 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Roberto was friendly professional and I appreciate the service at this store, will definitely be back!”
  • “I had a wonderful experience with Roberto and Dylan at DHL!”
  • “Roberto was friendly, efficient, professional, and very helpful.”
  • “I truly appreciate his assistance and would highly recommend DHL’s services.”
  • “But it's worth it as long Roberto still works at DHL.”
  • “He walked me through the steps and details of the business I needed to take care of.”
  • “It’s more expensive than USPS, but way more reliable to have end to end delivery service abroad.”

People customers mention

  • Roberto 29 reviews
  • Dylan 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Veronica7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Roberto was friendly professional and I appreciate the service at this store, will definitely be back! :)

Darlene7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Roberto was friendly, efficient, professional, and very helpful. Thank you. If I ever need to send something internationally again, I won’t hesitate to return to this DHL location.

Sandra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Amazing experience with Roberto! He is extremely kind, helpful, and professional. We will utilize Roberto and DHL for all our international shipping needs from here on out!

Shoon4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

It was such a great place. My first time experience there and the staff, Roberto was very helpful.

Christine6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Roberto is easy to work with and knowledgable. He's bilingual with english and spanish!

Pamela1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Roberto was freaking amazing! Best customer service I have received in a very long time. So patient and professional! Keep him happy!

Compare with

Photos

Customer reviews

4.9 ★★★★★ 259 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Veronica Mosqueda7 reviewsTotal number of Google reviews Veronica has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Roberto was friendly professional and I appreciate the service at this store, will definitely be back! :)

watda_random1 reviewTotal number of Google reviews watda_random has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Roberto was very helpful and courteous.

Darlene Marsh7 reviewsTotal number of Google reviews Darlene has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Roberto was friendly, efficient, professional, and very helpful. Thank you. If I ever need to send something internationally again, I won’t hesitate to return to this DHL location.

Ellie ShimodaLocal Guide · 27 reviewsTotal number of Google reviews Ellie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service, made everything easy

Sandra Yang2 reviewsTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing experience with Roberto! He is extremely kind, helpful, and professional. We will utilize Roberto and DHL for all our international shipping needs from here on out!

Shoon Kay Zin Wint4 reviewsTotal number of Google reviews Shoon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

It was such a great place. My first time experience there and the staff, Roberto was very helpful.

Juan Castro2 reviewsTotal number of Google reviews Juan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Muy bien cervicio exelentes personas

Daniel Chao5 reviewsTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Roberto ha sido muy amable, eficiente y todo se facilitó gracias a su labor.

Christine Duong6 reviewsTotal number of Google reviews Christine has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Roberto is easy to work with and knowledgable. He's bilingual with english and spanish!

Kris Focha4 reviewsTotal number of Google reviews Kris has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent service.

DHL Express Service Point Daly City on Google Maps →

Business details