Analyzing 8,053,1138.1M ReviewsFor 22,83722.8K Experts

DHL Express Service Point San Francisco logo

DHL Express Service Point San Francisco

Shipping and mailing service · South San Francisco, CA · reviewed since 2025

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%92+58.4Reliability 28%90+25.4Replies to reviews 8%20+1.6Experts Score= 85Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 31 courier servicesPosition by Experts Score among all companies we track in this category. · better than 47%
4.9 ★★★★★ 81 Google reviews · 8 photos
96%five-star reviews
4.98★last 12 monthsAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review
📞 Call (415) 500-2700Request a call backWebsite ↗

DHL Express Service Point San Francisco at a glance

Customers consistently praise the staff for their helpfulness, patience, and professional communication, particularly when assisting with complex international shipments or explaining the process. Recurring themes highlight quick service, friendly interactions, and competitive pricing compared to competitors. One criticism notes that the location refused to provide free shipping supplies, contrasting with the generally positive experiences of other patrons.

  • Google rating: 4.9 out of 5 from 81 reviews (96% five-star).
  • Reviews on this page: 81 Google reviews (72 with written comments, 3 with photos).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: October 17, 2026.
  • Service: Courier Service serving South San Francisco, California.

Data from Google, last updated November 2, 2026.

Score profile vs other courier services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

Satisfaction92Reliability90Craft & service–Value–Momentum100Replies to reviews20Satisfaction: 92 (median 92)Reliability: 90 (median 89)Momentum: 100 (median 100)Replies to reviews: 20 (median 49)
This companyCourier Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.DHL Express Service Point San Francisco: 92/100 on this factor. Category median: 92.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.DHL Express Service Point San Francisco: 90/100 on this factor. Category median: 89.A
90
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.DHL Express Service Point San Francisco: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.DHL Express Service Point San Francisco: 20/100 on this factor. Category median: 49.D
20

Bar = this company · dark tick = category median.

Star ratings

81 Google reviews we collected

  • 5 stars7896%
  • 4 stars22%
  • 3 stars00%
  • 2 stars00%
  • 1 star11%

Praise vs complaints

Phrases our text analysis found in 72 written reviews

  • Praise99100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude3838%
  • Quality & results2323%
  • Speed & response1616%
  • Price & value77%
  • Would recommend77%
  • Communication66%
  • Honesty & trust22%

What customers talk about

We read 72 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “SF and met Maxine, and Maxine was so helpful and professional took care of my mail.”
  • “Maxine not only greeted so friendly when I came in but gave me the most excellent service as well.”
  • “Service was fast, easy and well explained, make sure you bring all the information for your receiver (address and number) that way the process will be faster!”
  • “Best service and great price for sending my package to Canada”
  • “Definitely recommend dropping by this location for the excellent service and prices.”
  • “The staff was professional and patient, helped me with my international document shipment, and explained the whole process clearly.”
  • “The people here are very friendly and I trust them with any of my mailing needs!”

People customers mention

  • Dylan 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Natalie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

I always get the best customer service here whether it’s for printing of shipping

Hendra4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I went to DHL Express on 3288 21st. SF and met Maxine, and Maxine was so helpful and professional took care of my mail. Maxine not only greeted so friendly when I came in but gave me the most excellent service as well. Maxine is the BEST and so Helpful. Thank you Maxine!

Peter2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great service! Incredibly helpful taking care of my international shipping needs. Maxine helped me through the entire process. I highly recommend these guys!

Maayan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Service was great - Maxine and Dylan were so nice! I had to ship two suitcases which was a complicated task, and it was my first time doing so and they helped me a lot. Their manager Emily approved a very large for me which meant a lot! Thank you so much!!

Eamon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Maxine gave me the best service. Way better price than Fedex. DHL saved my life today, spiritually if not literally.

Drew4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The people there helped me send an international package when I didn’t have all the information I needed – very helpful!

Compare with

Photos

Customer reviews

4.9 ★★★★★ 81 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Natalie Beaulieu8 reviewsTotal number of Google reviews Natalie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I always get the best customer service here whether it’s for printing of shipping

Yoona Ro4 reviewsTotal number of Google reviews Yoona has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Really kind and quick!

Mario Marin1 reviewTotal number of Google reviews Mario has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Thank you Maxine, employee of the year.

Rutvik Patel2 reviewsTotal number of Google reviews Rutvik has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

great place to get a quick print out. Maxine was very sweet and really helpful

Hendra Hutama4 reviewsTotal number of Google reviews Hendra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I went to DHL Express on 3288 21st. SF and met Maxine, and Maxine was so helpful and professional took care of my mail. Maxine not only greeted so friendly when I came in but gave me the most excellent service as well. Maxine is the BEST and so Helpful. Thank you Maxine!

Peter Zerzan2 reviewsTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service! Incredibly helpful taking care of my international shipping needs. Maxine helped me through the entire process. I highly recommend these guys!

Maayan Emilly Zalayet1 reviewTotal number of Google reviews Maayan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Service was great - Maxine and Dylan were so nice! I had to ship two suitcases which was a complicated task, and it was my first time doing so and they helped me a lot. Their manager Emily approved a very large for me which meant a lot! Thank you so much!!

Khagendra Bk1 reviewTotal number of Google reviews Khagendra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Verry good service im happy

AHW2145 reviewsTotal number of Google reviews AHW214 has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

excellent service (shipping postage to China) - thank you !

Eamon McGivern2 reviewsTotal number of Google reviews Eamon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Maxine gave me the best service. Way better price than Fedex. DHL saved my life today, spiritually if not literally.

DHL Express Service Point San Francisco on Google Maps →

Business details