PLUMBERS · DALLAS, TX
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%62+21.7Reliability 15%33+5Craft & service 20%57+11.4Value 10%85+8.5Momentum 8%72+5.8Track record 7%68+4.8Accountability 5%76+3.8Experts Score= 61Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.61SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%62+21.7Reliability 15%33+5Craft & service 20%57+11.4Value 10%85+8.5Momentum 8%72+5.8Track record 7%68+4.8Accountability 5%76+3.8Experts Score= 61Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.61SCOREDial One Johnson Plumbing, Cooling & Heating
Better than 71% of plumbers · #26 of 90
4.9★684 Google reviewsGoogle star rating as shown on Google Maps.
4.93★last 12 monthsAverage stars on reviews from the last 12 months only.
2.4%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
91%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
Dial One Johnson Plumbing, Cooling & Heating for repair HVAC
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$250–$1.7k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “Repair HVAC”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 8
All 10 Google reviews tagged “Repair HVAC”
Antwan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Service Technician was very professional, thorough, and answered all my questions. Good job!
A/C system maintenanceHVAC system repairRepair HVAC+ Responsiveness+ Punctuality+ Professionalism
maryLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
I have used Dial One Johnson for several needs and am now a member of their family & friends membership services. These are family friendly, very professional, and kind knowledgeable people. I love the office staff as well as every technician that has come to my home or rental property. Top notch in professional service!!
Ductless heating & A/C servicesA/C filter replacementPlumbing leak detection+ Responsiveness+ Punctuality+ Quality
Evan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Great service and value. Showed up on time and was able to fix my issue.
Repair HVAC+ Responsiveness+ Quality+ Professionalism
P1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Dan was great came in found the issue repaired it. Did not try to sell me something I did not need. I will use them again.
Repair HVAC+ Responsiveness+ Punctuality+ Quality
Lara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★
Emergency AC repair on weekend. We appreciated the friendly, professional, knowledgeable service and advice about optimizing our system for the future.
Repair HVAC
JosephLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Start to finish, excellent customer service. I have used Dial One in the past and they have really stepped up their game when it comes quality care. What a great team. Way to go! Thank you so much! Truly saved the day.
A/C system maintenanceRepair HVACThermostat repair+ Responsiveness+ Punctuality+ Professionalism
Don4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★
Ray was knowledgeable and great to work with as all your technicians are.
Repair HVAC
Huy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
A+++. Definitely earned a customer for life. Will definitely recommend to all friends and family. Amazing
HVAC system maintenanceRepair HVAC+ Responsiveness+ Punctuality+ Quality
Chad7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
Repair HVAC+ Responsiveness+ Punctuality+ Quality
KimberleeLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Plumbing leak detectionHVAC system maintenanceRepair HVAC+ Responsiveness+ Punctuality+ Professionalism
vs category
Blue = Dial, grey = plumbers average
Rating over time
Price
$294-39% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Great price 46%Reasonable 46%Overpriced 1%Not sure 6%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%62+21.7Reliability 15%33+5Craft & service 20%57+11.4Value 10%85+8.5Momentum 8%72+5.8Track record 7%68+4.8Accountability 5%76+3.8Experts Score= 61Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
62
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
33
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
57
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
85
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
72
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
68
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
76
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+146 / −0
Professionalism
+187 / −2
Responsiveness
+153 / −0
Punctuality
+159 / −0
Value
+116 / −0
