Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 35%81+28.4Reliability 15%65+9.8Craft & service 20%77+15.4Value 10%86+8.6Momentum 8%74+5.9Track record 7%67+4.7Accountability 5%74+3.7Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCOREDial One Johnson Plumbing, Cooling & Heating
Dallas, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 684 Google reviews
Report card
Percentile vs other plumbers (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: value and satisfaction; weakest: reliability.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.Dial One Johnson Plumbing, Cooling & Heating is better than 81% of plumbers.A
81
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.Dial One Johnson Plumbing, Cooling & Heating is better than 65% of plumbers.B
65
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.Dial One Johnson Plumbing, Cooling & Heating is better than 77% of plumbers.B
77
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Dial One Johnson Plumbing, Cooling & Heating is better than 86% of plumbers.A
86
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Dial One Johnson Plumbing, Cooling & Heating is better than 74% of plumbers.B
74
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Dial One Johnson Plumbing, Cooling & Heating is better than 67% of plumbers.B
67
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Dial One Johnson Plumbing, Cooling & Heating is better than 74% of plumbers.B
74
Reviews for your job
Customers hired Dial One Johnson Plumbing, Cooling & Heating for 8 kinds of job.
Dial One Johnson Plumbing, Cooling & Heating for thermostat repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
All 2 Google reviews tagged “Thermostat repair”
Lester1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★
I am very satisfied with the quality of work your company has preform, thank you very much.
Plumbing leak detectionThermostat repair+ Value
JosephLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Start to finish, excellent customer service. I have used Dial One in the past and they have really stepped up their game when it comes quality care. What a great team. Way to go! Thank you so much! Truly saved the day.
A/C system maintenanceRepair HVACThermostat repair+ Responsiveness+ Punctuality+ Professionalism
Price
$294-37% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 46%Reasonable 46%Overpriced 1%Not sure 6%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 43 | $27–$251 |
| A/C system maintenance | 27 | $27–$483 |
| HVAC system repair | 23 | $124–$818 |
| Plumbing leak detection | 22 | $124–$633 |
| Toilet repair | 19 | $227–$606 |
| Plumbing pipe repair | 19 | $353–$1.2k |
| Heating system maintenance | 17 | $37–$278 |
| Drain cleaning | 15 | $227–$554 |
