Analyzing 8,161,5218.2M ReviewsFor 23,08023.1K Experts

Experts Reviews · Company report
Dial One Johnson Plumbing, Cooling & Heating logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Dial One Johnson Plumbing, Cooling & Heating

Dallas, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #57Position by Experts Score among all companies we track in this category. of 130 plumbers · 4.9★ from 684 Google reviews

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Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dial One Johnson Plumbing, Cooling & Heating is better than 92% of plumbers.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dial One Johnson Plumbing, Cooling & Heating is better than 86% of plumbers.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Dial One Johnson Plumbing, Cooling & Heating is better than 94% of plumbers.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Dial One Johnson Plumbing, Cooling & Heating is better than 100% of plumbers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dial One Johnson Plumbing, Cooling & Heating is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Dial One Johnson Plumbing, Cooling & Heating is better than 100% of plumbers.A
100

Reviews for your job

Customers hired Dial One Johnson Plumbing, Cooling & Heating for 8 kinds of job.

Dial One Johnson Plumbing, Cooling & Heating for a/c preventive maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C preventive maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 8

All 5 Google reviews tagged “A/C preventive maintenance”

doug&Kay10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Dan is awesome!!! We always ask for him because he is honest and sincere and very professional. I would not use any one else. Thanks Dan, you are the best.

A/C system maintenanceCleaningA/C filter replacement+ Responsiveness+ Punctuality+ Quality
Scott3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Dan was great! Very informative and fixed the ac issue promptly at a fair price. Recommended!

A/C system maintenanceDuctless heating & A/C servicesHVAC system repair+ Responsiveness+ Punctuality+ Quality
DOUBLERLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Just got an inspection and unscheduled maintenance taking care of today. Jose Ramos was very professional and informative. I am happy with the service I received. Great job Dial One Johnson!

A/C system maintenanceA/C filter replacementHVAC system maintenance+ Punctuality+ Quality+ Professionalism
maryLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have used Dial One Johnson for several needs and am now a member of their family & friends membership services. These are family friendly, very professional, and kind knowledgeable people. I love the office staff as well as every technician that has come to my home or rental property. Top notch in professional service!!

Ductless heating & A/C servicesA/C filter replacementPlumbing leak detection+ Responsiveness+ Punctuality+ Quality
Derick1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

A/C filter replacementHeating system maintenanceA/C preventive maintenance+ Professionalism

Price

$294-37% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 46%Reasonable 46%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance43$27–$251
A/C system maintenance27$27–$483
HVAC system repair23$124–$818
Plumbing leak detection22$124–$633
Toilet repair19$216–$585
Plumbing pipe repair19$353–$1.2k
Heating system maintenance17$37–$278
Drain cleaning15$227–$542

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