Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Dial One Johnson Plumbing, Cooling & Heating logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Dial One Johnson Plumbing, Cooling & Heating

Dallas, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #51Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 684 Google reviews

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Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dial One Johnson Plumbing, Cooling & Heating is better than 92% of plumbers.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dial One Johnson Plumbing, Cooling & Heating is better than 86% of plumbers.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Dial One Johnson Plumbing, Cooling & Heating is better than 94% of plumbers.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Dial One Johnson Plumbing, Cooling & Heating is better than 100% of plumbers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dial One Johnson Plumbing, Cooling & Heating is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Dial One Johnson Plumbing, Cooling & Heating is better than 100% of plumbers.A
100

Reviews for your job

Customers hired Dial One Johnson Plumbing, Cooling & Heating for 8 kinds of job.

Dial One Johnson Plumbing, Cooling & Heating for install AC

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Install AC”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 15

All 8 Google reviews tagged “Install AC”

Alice15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Dan is a very polite and knowledgeable technician. He accurately assessed my A/C issues in a timely manner. A new A/C unit was installed. Dan checked every step of the installation making sure that everything was done correctly and code ready.He left no stone unturned. Job well done! Dan is #1 in my book! Keep up the great work, Dan. YOU WILL BE REWARDED!

Install ACThermostat installation+ Responsiveness+ Punctuality+ Quality
Michael10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Dan and the entire team from Dial One was very professional and great to work with from the start. They were the third AC company we had come look at our AC and was the only company we felt we could trust to install our new unit properly and give us a fair price at the same time. I would recommend them to anyone.

Install AC+ Responsiveness+ Punctuality+ Quality
Sam11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Had a complete AC unit installed. Price was right and the workmanship was great. The reason I went with this company wasn’t the price or the reviews though. It was the tech Dan that came out for my service call. Great attitude, and very knowledgable. I highly recommend these guys!

Install AC
Eddie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

This was the second time I called DialOne for their service they were really thorough and fast in how to explained to me what troubles I have and jumped right into it and get it done . The jobs performed was nice and neat. Daniel D. did an excellent job. I highly recommend Dial One Johnson Plumbing to others. Thank you!! My AC works really good now.

Install ACA/C system repairOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
MadhaviLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Install ACInstall thermostat+ Punctuality+ Quality+ Professionalism
JoelLocal Guide · 3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

A/C system maintenanceInstall AC+ Punctuality+ Quality+ Professionalism
JuwannaLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Install ACInstall thermostat+ Responsiveness+ Quality+ Professionalism
Sabrina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Rating only, no written review.

A/C system maintenanceHeating system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality

Price

$294-37% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 46%Reasonable 46%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance43$27–$251
A/C system maintenance27$27–$483
HVAC system repair23$124–$818
Plumbing leak detection22$124–$633
Toilet repair19$227–$606
Plumbing pipe repair19$353–$1.2k
Heating system maintenance17$37–$278
Drain cleaning15$227–$554

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