Home inspector · Taylorsville, UT · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%70+17Value 14%100+14.1Replies to reviews 7%66+4.7Momentum penalty59−4.1Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#57 of 61 mold inspectorsiPosition by Experts Score among all companies we track in this category. · better than 7%
4.9★★★★★254 Google reviews · 14 photos
97%five-star reviews
4.64★last 12 monthsiAverage stars on reviews from the last 12 months only.
7.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Diamond Perfection Home & Property Inspections at a glance
Google reviewers rate Diamond Perfection Home & Property Inspections 4.9 out of 5 based on 254 reviews. Customers frequently praise the thoroughness of pre-purchase and new home inspections, noting clear communication, detailed reports with media, and reasonable pricing. However, low-star reviews criticize missed safety hazards, such as water pressure issues and foundation settling, and describe unprofessional behavior when customers attempted to resolve post-inspection concerns.
Google rating: 4.9 out of 5 from 254 reviews (97% five-star).
Reviews on this page: 254 Google reviews (162 with written comments, 2 with photos).
Owner responses: the business replied to 34% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.
This companyMold Inspectors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Diamond Perfection Home & Property Inspections: 85/100 on this factor. Category median: 96.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Diamond Perfection Home & Property Inspections: 70/100 on this factor. Category median: 95.B
70
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Diamond Perfection Home & Property Inspections: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Diamond Perfection Home & Property Inspections: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Diamond Perfection Home & Property Inspections: 59/100 on this factor. Category median: 100.C
59
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Diamond Perfection Home & Property Inspections: 66/100 on this factor. Category median: 75.B
66
Bar = this company · dark tick = category median.
Star ratings
254 Google reviews we collected
4.9of 5
5 stars24797%
4 stars21%
3 stars00%
2 stars00%
1 star52%
Praise vs complaints
Phrases our text analysis found in 162 written reviews
97%praise
Praise32597%
Complaints93%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price675%
Reasonable113%
Overpriced00%
Not sure113%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9629%
Quality & results8626%
Would recommend6018%
Communication5015%
Speed & response278%
Price & value113%
Honesty & trust41%
What customers talk about
We read 162 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Eric was very knowledgeable and very helpful and did an amazing job explaining everything in detail.”
“They are unwilling to assist in any resolution not to mention they hung up on me.”
“They are thorough, professional, and easy to work with.”
“New house inspection he went through everything in detail and walked through everything with me and explained everything would definitely recommend them”
“I would never recommend them to anyone.”
“They did an amazing job inspecting home and answered all my questions and concerns I had on the property.”
“They take the time to walk us through everything, explained what they find clearly, and get the reports to us quickly.”
“Diamond perfection did a really good job inspecting my home and at a reasonable price.”
“They also did not let us know they charge an extra fee to check sprinklers and blamed it on cold weather as to why they couldn’t check them when the w…”
“We had Alex do our inspection and he was very down to earth honest.”
People customers mention
Alex6 reviews
Edgar4 reviews
Cancino4 reviews
Alejandro3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Diamond Perfection Home & Property Inspections for 8 kinds of job. Pick one to see what they paid and said.
Kandice4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Eric was very knowledgeable and very helpful and did an amazing job explaining everything in detail. We had 2 houses that he came out and did inspections on and both times he was amazing!!! I definitely recommend them.
Reasonable priceSewer line scopeAsbestos samplingManufactured home inspections
Ilse10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Highly recommend Diamond Perfection. I’ve worked with them multiple times for personal transactions and referred them to my clients as well. They are thorough, professional, and easy to work with. They take the time to walk us through everything, explained what they find clearly, and get the reports to us quickly.…
Great priceSewer line scopeMulti-unit inspectionsMold sampling
Irvine10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I think it’s really amazing that not only are they a professional company, but they also have some stellar designations, including being a master home inspector and teaching classes for other home inspectors.
DanielleLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★
Did a home inspection for me in December 2022. I have since had something come up that should have been caught. They are unwilling to assist in any resolution not to mention they hung up on me. Extremely rude and unprofessional. I would never recommend them to anyone.
Jesse15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Amazing service provided by Alex! Did it in Spanish and English and was super helpful with all and every question I had! Super glad he came to do our inspection!
Great priceNew construction inspections
KevinLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
New house inspection he went through everything in detail and walked through everything with me and explained everything would definitely recommend them
Eric was very knowledgeable and very helpful and did an amazing job explaining everything in detail. We had 2 houses that he came out and did inspections on and both times he was amazing!!! I definitely recommend them.
Price assessment: Reasonable price
Services: Sewer line scope, Asbestos sampling, Manufactured home inspections, Mold sampling
Ilse Amador10 reviewsiTotal number of Google reviews Ilse has written across all businesses on Google Maps, not just this one.
Highly recommend Diamond Perfection. I’ve worked with them multiple times for personal transactions and referred them to my clients as well. They are thorough, professional, and easy to work with. They take the time to walk us through everything, explained what they find clearly, and get the reports to us quickly. We felt much more confident about our home purchase! ⭐⭐⭐⭐⭐
Price assessment: Great price
Services: Sewer line scope, Multi-unit inspections, Mold sampling
Irvine Legal10 reviewsiTotal number of Google reviews Irvine has written across all businesses on Google Maps, not just this one.
I think it’s really amazing that not only are they a professional company, but they also have some stellar designations, including being a master home inspector and teaching classes for other home inspectors.
Danielle KellyLocal Guide · 12 reviewsiTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
Did a home inspection for me in December 2022. I have since had something come up that should have been caught. They are unwilling to assist in any resolution not to mention they hung up on me. Extremely rude and unprofessional. I would never recommend them to anyone.
Response from the owner · 2 months ago
Thank you for your feedback. We would like to provide some important context regarding this matter.
The home inspection referenced in this review was performed in December 2022, nearly four years ago. Given the amount of time that has passed, this matter is outside the applicable timeframe for bringing a claim related to that inspection.
We also want to clarify that a contractor stating that an issue “should have been caught” does not necessarily mean that the condition was present, visible, or within the scope of a home inspection at the time the property was inspected. A home inspection is a visual, non-invasive evaluation of the conditions that are observable on the date of inspection; it is not a warranty against future problems.
The concern brought to our attention involves a sump pump. Under the Standards of Practice governing our inspection and as outlined in the scope of our services, we do not operate or activate sump pumps as part of a standard home inspection. Therefore, determining the operational performance of the sump pump was not part of the inspection performed in 2022.
We take client concerns seriously and are always willing to professionally discuss issues that fall within the scope of the inspection. However, we cannot accept responsibility for conditions outside the inspection scope, conditions that may have developed or changed in the years following an inspection, or conclusions made years later by a third-party contractor.
We stand behind the inspection performed and the Standards of Practice under which it was conducted.
Jesse Meza15 reviewsiTotal number of Google reviews Jesse has written across all businesses on Google Maps, not just this one.
Amazing service provided by Alex! Did it in Spanish and English and was super helpful with all and every question I had! Super glad he came to do our inspection!
Price assessment: Great price
Services: New construction inspections
Kevin PalafoxLocal Guide · 13 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
New house inspection he went through everything in detail and walked through everything with me and explained everything would definitely recommend them
Price assessment: Great price
Andres RosasLocal Guide · 40 reviewsiTotal number of Google reviews Andres has written across all businesses on Google Maps, not just this one.
