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Dillon Tree Service

Tree service · Worcester, MA · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%50+3.5Craft & service penalty84−1.6Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#47 of 61 stump removal servicesPosition by Experts Score among all companies we track in this category. · better than 23%
5.0 ★★★★★ 369 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
2.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
23%reviews answered by the owner
Oct 2026latest review

Dillon Tree Service at a glance

Customers frequently highlight the company's punctuality, professional communication, and thorough cleanup after tree removal or trimming services. Many reviewers note that the crew uses cranes to handle large trees safely and efficiently while maintaining reasonable pricing. However, a pattern of criticism exists regarding scheduling reliability and phone etiquette, with some clients reporting missed appointments without notice or rude interactions during initial estimate requests.

  • Google rating: 5.0 out of 5 from 369 reviews (98% five-star).
  • Reviews on this page: 369 Google reviews (329 with written comments, 25 with photos).
  • Owner responses: the business replied to 23% of reviews.
  • Most recent review: October 22, 2026.
  • Service: Stump Removal Service serving Worcester, Massachusetts.

Data from Google, last updated October 27, 2026.

Score profile vs other stump removal services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

Satisfaction95Reliability88Craft & service84Value100Momentum100Replies to reviews50Satisfaction: 95 (median 97)Reliability: 88 (median 97)Craft & service: 84 (median 99)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 50 (median 75)
Dillon Tree ServiceStump Removal Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dillon Tree Service: 95/100 on this factor. Category median: 97.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dillon Tree Service: 88/100 on this factor. Category median: 97.A
88
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Dillon Tree Service: 84/100 on this factor. Category median: 99.A
84
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Dillon Tree Service: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dillon Tree Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Dillon Tree Service: 50/100 on this factor. Category median: 75.C
50

Bar = this company · dark tick = category median.

Star ratings

369 Google reviews we collected

  • 5 stars36398%
  • 4 stars21%
  • 3 stars00%
  • 2 stars00%
  • 1 star41%

Praise vs complaints

Phrases our text analysis found in 329 written reviews

  • Praise82498%
  • Complaints142%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price1059%
  • Reasonable635%
  • Overpriced00%
  • Not sure16%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude18923%
  • Speed & response16720%
  • Would recommend14417%
  • Price & value14317%
  • Quality & results14217%
  • Communication354%
  • Honesty & trust182%

What customers talk about

We read 329 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Everyone was so courteous, thorough and professional.”
    “The woman who picked up the phone was rude and complained about how far was and talked about gas prices.”
  • “Although the job required a crane, the work was done efficiently and professionally.”
  • “I’d definitely use this company again and I highly recommend!”
    “I cannot recommend them enough for everything trees.”
  • “I feel Dillon charged a very reasonable / fair price for the tree service they delivered, using a big crew, lots of amazing equipment (including a 40…”
    “A bit pricey, but it’s nice to work with a company with a great reputation, which is well deserved.”
  • “Fantastic work by Paulie, Justin, and their entire crew!”
    “Absolutely horrible service.”
  • “From the initial quote through the job being done there was excellent communication, recommendations and an understanding of what we were looking for.”
    “We had a very complicated job of removing a large tree and branches from hard to reach area of our lawn.”
  • “If you're looking for a reliable tree service with the right equipment and expertise for big jobs, I highly recommend Dillon Tree Services!”

People customers mention

  • Mike 25 reviews
  • Tim 8 reviews
  • John 8 reviews
  • Barbara 8 reviews
  • Dillion 4 reviews
  • Shrewsbury 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Dillon Tree Service for 5 kinds of job. Pick one to see what they paid and said.

Recent reviews

Meredith8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Fantastic work by Paulie, Justin, and their entire crew! Everyone was so courteous, thorough and professional. Thank you!

VINCENT1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

As always, Dillon Tree Service performed above expectations. Although the job required a crane, the work was done efficiently and professionally. I am extremely satisfied with their work.

Bob8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Dillon Tree did a fantastic job! From the initial quote through the job being done there was excellent communication, recommendations and an understanding of what we were looking for. The crew was great - Justin checked in with us at various points to make sure the tree trimming was what we wanted, and they made…

Great priceTree trimming & pruningTree removal
Kristy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Wonderful experience working with Dillon Tree Service! Everyone I spoke with was knowledgeable, professional and kind. The company is very responsive! We had several trees removed and others trimmed from our new construction property. The team did a great job and the clean up was thorough. They strive for 100%…

Tree trimming & pruning
Courtney1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Dillon Tree Services did an outstanding job removing a huge sugar maple tree from our property using a crane. The entire crew was professional, skilled, and organized from start to finish. They handled a challenging job safely and efficiently, and it was impressive to watch how smoothly everything went. They took…

Tree removal
Sarah11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Company did a great job. On time to look at the site, then prompt to provide a proposal electronically. The crew arrived promptly on job day and provided clear communication throughout. Clean-up was thorough. All around good value. Will definitely hire this company again!

Reasonable priceTree trimming & pruning

Photos

Customer reviews

5.0 ★★★★★ 369 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Meredith Fidrocki8 reviewsTotal number of Google reviews Meredith has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fantastic work by Paulie, Justin, and their entire crew! Everyone was so courteous, thorough and professional. Thank you!

VINCENT DI RODI1 reviewTotal number of Google reviews VINCENT has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

As always, Dillon Tree Service performed above expectations. Although the job required a crane, the work was done efficiently and professionally. I am extremely satisfied with their work.

Bob Gervais8 reviewsTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dillon Tree did a fantastic job! From the initial quote through the job being done there was excellent communication, recommendations and an understanding of what we were looking for. The crew was great - Justin checked in with us at various points to make sure the tree trimming was what we wanted, and they made quick work of the trees being taken down. Highly recommend!

  • Price assessment: Great price
  • Services: Tree trimming & pruning, Tree removal
Kristy Barnes5 reviewsTotal number of Google reviews Kristy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Wonderful experience working with Dillon Tree Service! Everyone I spoke with was knowledgeable, professional and kind. The company is very responsive! We had several trees removed and others trimmed from our new construction property. The team did a great job and the clean up was thorough. They strive for 100% customer satisfaction! I’d definitely use this company again and I highly recommend! Thank you for all your hard work and for a job well done!

  • Services: Tree trimming & pruning
Courtney1 reviewTotal number of Google reviews Courtney has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dillon Tree Services did an outstanding job removing a huge sugar maple tree from our property using a crane. The entire crew was professional, skilled, and organized from start to finish. They handled a challenging job safely and efficiently, and it was impressive to watch how smoothly everything went. They took great care to protect our property, cleaned up thoroughly when they were finished, and left the yard looking great. If you're looking for a reliable tree service with the right equipment and expertise for big jobs, I highly recommend Dillon Tree Services!

  • Services: Tree removal
Sarah Jenkins11 reviewsTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Company did a great job. On time to look at the site, then prompt to provide a proposal electronically. The crew arrived promptly on job day and provided clear communication throughout. Clean-up was thorough. All around good value. Will definitely hire this company again!

  • Price assessment: Reasonable price
  • Services: Tree trimming & pruning
karin hemmerdinger1 reviewTotal number of Google reviews karin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Five star review, crew very considerate, and professional. Highly recommend

  • Price assessment: Great price
Joseph DeVincentisLocal Guide · 16 reviewsTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I wish I could provide 6 stars to Dillon. From the very start, they were the most professional tree service company of those I had quote my job. I didn't even have to ask for their insurance information, right after their quote, they had their agent send me their COI including my name/address on it as well (which you want). I had to chase that information from the other companies that quoted the work. Their team took out a very tricky huge tree that was in my back yard threatening my house. They were swift and yet amazingly careful, clearly talented, hardworking, friendly. They figured out how to locate their crane and bucket truck and maneuvered them into position (very tricky in my driveway), then proceeded to take huge sections of the tree, using the crane, smoothly!, over the top of my house, for processing at the end of my driveway. Incredible crew, worked very hard, workers keeping the yard clean simultaneously, cleaned up after wards too. I feel Dillon charged a very reasonable / fair price for the tree service they delivered, using a big crew, lots of amazing equipment (including a 40 ton crane, that alone was a trip!). I am extremely happy with every aspect of the job they performed for me.

  • Price assessment: Reasonable price
  • Services: Tree removal
Elliot LiebertLocal Guide · 6 reviewsTotal number of Google reviews Elliot has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Absolutely fantastic service, the crew went and beyond in both taking down and trimming several trees, and the cleanup. Thank you for all your work.

  • Price assessment: Great price
  • Services: Tree trimming & pruning, Tree removal
Helen Kvaracein1 reviewTotal number of Google reviews Helen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dillon Tree is a great, family owned business! Several trees were removed from our property today using their crane service because of close power lines. They came on time, trees were taken down perfectly, our yard was totally cleaned up and their price was affordable. Watching the Dillon crew do their work, I was impressed by their attention to detail and the safety precautions they used. Very happy with the work they did today! Helen Kvaracein

  • Price assessment: Reasonable price
  • Services: Tree removal

Dillon Tree Service on Google Maps →

Business details