Pest control service · West Covina, CA · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 110 bed bug exterminatorsiPosition by Experts Score among all companies we track in this category. · better than 91%
5.0★★★★★53 Google reviews
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
$282typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Direct'em Pest Solutions five stars based on fifty-three reviews, with the owner responding to ninety-six percent of them. Customers frequently cite punctual appointments, clear communication, and reasonable pricing for services addressing rodents, termites, fleas, and ants. Recurring themes include professional staff conduct, pet-friendly product options, and effective long-term solutions, with no common criticisms identified in the provided excerpts.
Google rating: 5.0 out of 5 from 53 reviews (100% five-star).
Reviews on this page: 53 Google reviews (44 with written comments).
Owner responses: the business replied to 96% of reviews.
Most recent review: October 6, 2026.
Service: Bed Bug Exterminator serving West Covina, California.
Data from Google, last updated November 1, 2026.
Score profile vs other bed bug exterminators
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Direct'em Pest SolutionsBed Bug Exterminators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Direct'em Pest Solutions: 99/100 on this factor. Category median: 95.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Direct'em Pest Solutions: 98/100 on this factor. Category median: 95.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Direct'em Pest Solutions: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Direct'em Pest Solutions: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 94.–
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Bar = this company · dark tick = category median.
Star ratings
53 Google reviews we collected
5.0of 5
5 stars53100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 44 written reviews
100%praise
Praise88100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price467%
Reasonable233%
Overpriced00%
Not sure00%
$282+172% vs typical bed bug exterminators
Middle half of what 4 customers paid ($185–$426) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2124%
Quality & results1922%
Would recommend1315%
Speed & response1011%
Price & value1011%
Honesty & trust89%
Communication78%
What customers talk about
We read 44 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Mr Joel, is very professional he also takes his job serious, and it works very well with customers always willing to meet their needs, I recommend this company.”
“He did an excellent job throughly explaining the termite issue at hand, and gave us different options so we could determine best course of action.”
“Highly recommend directem pest solutions for all your pest needs.”
“…hat needed to be corrected and even provided me a termite report in a timely manner we ended up tenting the house and doing wood repair which came out…”
“I had a great experience with Joel he communicated with me very well and the pricing was very reasonable.”
“Highly recommend Direct'em for their reliable and effective solutions.”
“Joel was really easy to work with Joel and very professional.”
People customers mention
Joel9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent priced reviews
Ggary6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Mr Joel, is very professional he also takes his job serious, and it works very well with customers always willing to meet their needs, I recommend this company.thank you!👍
Paid $200+Great price
CCarol3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Joe has been our pest controller for 7 years. He has done a great job! Very experienced and professional 👏
Mr Joel, is very professional he also takes his job serious, and it works very well with customers always willing to meet their needs, I recommend this company.thank you!👍
Price assessment: Great price
Price: $200+
Pest type: Termites
Response from the owner · 3 weeks ago
Thank you, Gary, for the great feedback. We are glad Joel was professional and attentive and that his service met your needs. Your recommendation means a lot to us, and we appreciate you taking the time to share your experience.
M
Mr. Rafa10 reviewsiTotal number of Google reviews Mr. has written across all businesses on Google Maps, not just this one.
By far ,great customer service, took care of the fleas and rodents ,I was having issues with. Highly recommend directem pest solutions for all your pest needs.. True expert
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you, Mr. Rafa. We are glad our team could take care of your flea and rodent issues and that you found our service expert. Your recommendation means a lot, and we appreciate you trusting Directem Pest Solutions for your pest needs.
L
Leslie McCall4 reviewsiTotal number of Google reviews Leslie has written across all businesses on Google Maps, not just this one.
Thank you to Joel that came last minute late at night to get rid of a dead rodent situation I had going on.
I appreciate it. Very professional answered all my questions.
Highly recommend
C
Carol Yuan3 reviewsiTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
Joe has been our pest controller for 7 years. He has done a great job! Very experienced and professional 👏
Price assessment: Great price
Price: $200+
Response from the owner · 2 years ago
Thank you for sharing your experience with Joe from Direct'em Pest Solutions! We're delighted to hear about his exemplary service over the past 7 years.
S
stephen ellisLocal Guide · 13 reviewsiTotal number of Google reviews stephen has written across all businesses on Google Maps, not just this one.
I wanted to share my extremely positive experience with Joel. He did an excellent job throughly explaining the termite issue at hand, and gave us different options so we could determine best course of action. He was extremely patient, knowledgeable, and understanding of our needs. A true professional. Strongly recommend working with Joel and Direct'em Pest Solutions.
Response from the owner · 2 months ago
Stephen, thank you for sharing your experience with Joel—I'm glad he took the time to thoroughly explain the termite issue and walk you through the different treatment options so you could choose what fit best. We really appreciate your recommendation and are grateful you trusted Direct'em Pest Solutions. .
A
Alex Beltran11 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Joel has excellent customer service. Handled my issue. Happy with the ongoing service
Response from the owner · 3 months ago
Alex, thank you for the kind words—Joel is great, and I’m glad he was able to handle your issue with excellent customer service. We really appreciate you choosing Direct'em Pest Solutions and are happy to hear you’re satisfied with the ongoing service. .
L
Lillian F. Easter1 reviewiTotal number of Google reviews Lillian has written across all businesses on Google Maps, not just this one.
Great service, friendly, personable & the product really works. Plants & pet friendly
Response from the owner · 3 months ago
Thank you, Lillian—I'm thrilled to hear you had a great experience and found our team friendly and personable. We’re glad the treatment is working well and that you appreciated our plant- and pet-friendly approach. .
W
Wanda Garcia12 reviewsiTotal number of Google reviews Wanda has written across all businesses on Google Maps, not just this one.
The service is excellent! The product they use is safe for all and I get to enjoy my yard and home. All the employees who have come through the years have been friendly and knowledgeable of their work. Thanks again!
Response from the owner · 2 years ago
Thank you so much for your wonderful review! We're delighted to hear that you find our service excellent and our products safe for all. If you need any further assistance, please don’t hesitate to reach out. Thanks for choosing Direct'em Pest Solutions!
D
Daniel Saint3 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
I’ve been with Direct’ Em Pest Solutions for about 7 years and I’m glad to have found them.
When I first contacted them was when a cat went through a vent in my home and had a litter of kittens under my house. My home was infested with fleas. My whole family and I were bit real badly. I couldn’t stand to go home.
Direct’em came over and squared me away. They got rid of all the fleas and then the cats, and sealed my home to avoid other animals from getting in. Over the years they helped with other pest. But I am glad that my family and I live at home without unwanted pets.
I continue to use Direct’em Pest Solutions to keep my home free of unwanted animals. They are amazing and very reasonable. I highly recommend them.
Response from the owner · 4 months ago
Hi Daniel! Thank you for your feedback and your recommendation. It's always a pleasure to provide you with the best service.
