Analyzing 5,821,5945.8M ReviewsFor 16,05416.1K Experts

Experts Reviews · Company report
Dirt Doctor Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE

Dirt Doctor Carpet Cleaning

Albuquerque, NM · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #1Position by Experts Score among all companies we track in this category. of 40 rug cleaning · 5.0★ from 141 Google reviews

📞 Call (304) 707-7706Request a call backWebsite ↗

Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dirt Doctor Carpet Cleaning is better than 100% of rug cleaning.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dirt Doctor Carpet Cleaning is better than 99% of rug cleaning.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Dirt Doctor Carpet Cleaning is better than 99% of rug cleaning.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Dirt Doctor Carpet Cleaning is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dirt Doctor Carpet Cleaning is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Dirt Doctor Carpet Cleaning is better than —% of rug cleaning.–
—

Reviews for your job

Customers hired Dirt Doctor Carpet Cleaning for 6 kinds of job.

Dirt Doctor Carpet Cleaning for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$126–$404
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#20 / 31
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Area rug cleaning”

NickLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Bennie is the best! He always does and incredible job and has great energy. He’s professional, thorough, and genuinely cares about making sure you’re happy with the results. Great service and an all-around great guy!

Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Loretta4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Bennie and his little apprentice, his 9 year old son, were very friendly, knowledgeable and did a great job of cleaning my carpets in a timely fashion. Checked the status of carpets and determined what type of pretreatment was needed before doing actual cleaning. Highly recommend.

Paid $200–250Reasonable priceGeneral carpet cleaningPet stain & odor removalArea rug cleaning
Catherine8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Bennie, Isaiah and Debra were excellent! Bennie took time to explain everything and worked extra hard on pet doors. Very respectful, especially towards my mother. Much appreciated!!

Paid $150–200Reasonable priceGeneral carpet cleaningPet stain & odor removalArea rug cleaning
Beth6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I forgot how vibrant my rugs are!! Bennie, the owner, is so thorough and methodical. I couldn't believe how amazing my rugs are now that the Dirt Doctor performed his miracle. And an upholstered chair I've had for 30 years looks brand new. And all for a low, low price. Bennie is punctual and a man of his word.

Paid $400–450Great priceUpholstery cleaningArea rug cleaning
Rose4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Service was professional, flexible and he did a great job. Very happy with his service. Carpets are clean and smell wonderful! Very kind and respectful gentleman.

Paid $150–200Reasonable priceGeneral carpet cleaningPet stain & odor removalArea rug cleaning
YvetteLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Dirt Doctor Carpet Cleaning are so Freakin AWESOME. My husband and I have utilized their services 3 times (Area Rugs/Pet Stain Removal 2X and ALL the Tile in the house we had just rented). Now they're our GO-TO for any deep cleaning services that we need done. Benny is very polite, knowledgeable, professional, and…

Customer photo from Yvette's reviewCustomer photo from Yvette's review
Paid $150–200Great pricePet stain & odor removalArea rug cleaning
Sara8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

As a single mom who has struggled I’m grateful I found Bennie! He is very professional and the most humble man and he strives to do a great job. He’s on time and is very considerate of time. He won’t leave unless you are fully satisfied and will ask you what you think throughout the service. If you want diligent and…

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Cathy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Dirt Doctor Carpet Cleaning has been keeping my carpets clean for the last few years. Benny is a consummate professional and always does an outstanding job keeping my carpets in top condition.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
GERALD3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great quality, Great value, always professional and always early. I've had a lot of different company's clean my carpets but Dirt Doctor is by far the best I have had!!!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Punctuality+ Professionalism
Robert1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We really like this service because he uses the latest technique to clean the carpets; i.e., he doesn't use water but a cleaning agent that works very well. He's a veteran and is very friendly; becomes like family!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning
GabbyGabbs2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Won't go to anyone else! The best in New Mexico. Always does an amazing job!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality

Price

$189-16% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 68%Reasonable 32%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning28$126–$277
Pet stain & odor removal20$126–$366
Carpet steam cleaning18$146–$309
Upholstery cleaning14$169–$297
Area rug cleaning11$126–$404
HVAC duct & vent cleaning5$477–$1.1k

Compare with

KD Carpet CleaningExperts Score 97Albuquerque · 4.97★Avalanche Carpet and Tile Cleaning LLC logoAvalanche Carpet and Tile Cleaning LLCExperts Score 97Albuquerque · 4.99★SaniCare logoSaniCareExperts Score 96Albuquerque · 4.94★