Analyzing 8,659,7728.7M ReviewsFor 24,72424.7K Experts

Experts Reviews · Company report
Discreet Pest and Wildlife Services, Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE

Discreet Pest and Wildlife Services, Inc.

Somerville, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #4Position by Experts Score among all companies we track in this category. of 90 ant exterminators · 5.0★ from 95 Google reviews

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Report card

Percentile vs other ant exterminators (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Discreet Pest and Wildlife Services, Inc. is better than 100% of ant exterminators.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Discreet Pest and Wildlife Services, Inc. is better than 99% of ant exterminators.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Discreet Pest and Wildlife Services, Inc. is better than —% of ant exterminators.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Discreet Pest and Wildlife Services, Inc. is better than 100% of ant exterminators.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Discreet Pest and Wildlife Services, Inc. is better than 100% of ant exterminators.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Discreet Pest and Wildlife Services, Inc. is better than —% of ant exterminators.–
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Reviews for your job

Customers hired Discreet Pest and Wildlife Services, Inc. for 5 kinds of job.

Discreet Pest and Wildlife Services, Inc. for ant extermination

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Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$160–180
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$68–$199
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Ant extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#76 / 83

All 4 Google reviews tagged “Ant extermination”

Mons5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

If you want professionalism and prompt response— choose Discreet Pest and Wildlife Services! I frantically called them at around 8pm or 9pm on the weekend and thankfully they are open 24/7. Jack was very informative on the phone and patient while I was having a mild panic attack. Apparently New England has outdoor…

Paid $200+Not sureAnt extermination
Morgan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Super responsive and thorough, thanks Jack!

Home inspectionTermite inspectionTermite extermination
Jillian7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Megan was awesome and very informative about how the process works with the ant extermination both inside and outside! Service was prompt and successful as we currently do not see any more ants. We will definitely call Discreet in the future if we have any more extermination needs!

Ant extermination
Megan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I recently moved into a new place and had a bad ant problem that needed to be resolved quickly. From my very first interaction with Dave, the service was outstanding. He was extremely professional, arrived on time, and took the time to thoroughly explain what was causing the issue and how he planned to treat it.…

Paid $160–180Reasonable priceAnt extermination

Price

$246+163% vs typical ant exterminators

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 47%Reasonable 47%Overpriced 0%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Rodent extermination6$81–$323
Ant extermination4$68–$199
Hornet & wasp extermination4$58–$282
Home inspection3$66–$166
Bug & insect extermination2$58–$111

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