Analyzing 8,659,7728.7M ReviewsFor 24,72424.7K Experts

Experts Reviews · Company report
Discreet Pest and Wildlife Services, Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE

Discreet Pest and Wildlife Services, Inc.

Somerville, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #4Position by Experts Score among all companies we track in this category. of 90 ant exterminators · 5.0★ from 95 Google reviews

📞 Call (617) 939-1989Request a call backWebsite ↗

Report card

Percentile vs other ant exterminators (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Discreet Pest and Wildlife Services, Inc. is better than 100% of ant exterminators.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Discreet Pest and Wildlife Services, Inc. is better than 99% of ant exterminators.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Discreet Pest and Wildlife Services, Inc. is better than —% of ant exterminators.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Discreet Pest and Wildlife Services, Inc. is better than 100% of ant exterminators.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Discreet Pest and Wildlife Services, Inc. is better than 100% of ant exterminators.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Discreet Pest and Wildlife Services, Inc. is better than —% of ant exterminators.–
—

Reviews for your job

Customers hired Discreet Pest and Wildlife Services, Inc. for 5 kinds of job.

Discreet Pest and Wildlife Services, Inc. for rodent extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$80–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$81–$323
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Rodent extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#77 / 86
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Rodent extermination”

Sebastián6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

They are the best option for my restaurant. I switched from another pest control company to Discreet more than a year ago because we had mice around after an old building was demolished nearby. We haven't had any issues since then. These people have real experience and they know how to manage pests issues. They come…

Paid $80–100Great priceHornet & wasp exterminationRodent exterminationGeneral pest inspection
Julie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We had a rodent issue in our basement and called Discreet Pest and Wildlife Services, Inc. after a family member recommended them. Megan was the technician who came out, and she was fantastic. She took the time to explain what was going on and how it would be handled. She did a thorough inspection of the basement…

Reasonable priceRodent extermination
Laura3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Great experience with Discreet Pest and Wildlife Services! The technician they sent was professional, explained everything in detail, and made me feel confident the mouse issue I was having was going to be taken care of quickly. I’m very happy with the service they provided me. I would definitely recommend them to anyone dealing with pest issues!

Reasonable priceRodent extermination
G1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great company and exemplary service! We contacted Discreet to help us address a rodent problem and they came out the same day. Megan was excellent and was very knowledgeable as she answered our questions while walking us through the process. If you need a pest control company, look no further!

Great priceRodent extermination
Anna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Discreet was a lifesaver!! I have a huge phobia of bugs/rodents, and at midnight on Christmas Day I saw a mouse in my apartment. I was so terrified and at a loss for what to do in the middle of the night. I called multiple companies without an answer due to the holiday, but Discreet was the ONLY company that…

Paid $200+Reasonable priceRodent extermination
Elizabeth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Alicia the owner even responded to a last minute request to remove mice ( trapped) before I left for vacation. This extra service in between regular service was greatly appreciated and reflects the strength of this business . Client centered all the way!

Rodent extermination

Price

$246+163% vs typical ant exterminators

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 47%Reasonable 47%Overpriced 0%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Rodent extermination6$81–$323
Ant extermination4$68–$199
Hornet & wasp extermination4$58–$282
Home inspection3$66–$166
Bug & insect extermination2$58–$111

Compare with

Freedom Pest Control logoFreedom Pest ControlExperts Score 97Somerville · 4.98★Fox Pest Control Acton logoFox Pest Control ActonExperts Score 72Somerville · 4.78★