Experts Reviews · Company report
Distinctive Cleaning & Restoration logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%87+6.2Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Distinctive Cleaning & Restoration

Fort Wayne, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #17Position by Experts Score among all companies we track in this category. of 94 apartment cleaning services · 5.0★ from 354 Google reviews

Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Distinctive Cleaning & Restoration is better than 98% of apartment cleaning services.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Distinctive Cleaning & Restoration is better than 99% of apartment cleaning services.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Distinctive Cleaning & Restoration is better than 100% of apartment cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Distinctive Cleaning & Restoration is better than 100% of apartment cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Distinctive Cleaning & Restoration is better than 100% of apartment cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Distinctive Cleaning & Restoration is better than 87% of apartment cleaning services.A
87

Reviews for your job

Customers hired Distinctive Cleaning & Restoration for 8 kinds of job.

Distinctive Cleaning & Restoration for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.40
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$250–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$460
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 95/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 40 Google reviews tagged “Area rug cleaning”

Tammy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

The owners of Distinctive Cleaning helped me out with a spill on a white sofa. They took care of it as soon as I dropped it off and it looked brand new ! They were so easy to work with and very friendly. They answered my calls and texts right away, gave clear instructions and took care of me quicker than I…

Paid $250–300Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Katy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Distinctive did a great job cleaning our white wool living room rug. It wasn't terribly dirty (so we thought) until it came back so fresh looking! We're glad to know someone that has the right knowledge, set up & equipment to clean our large area rugs. Thanks Alan & Audrey!

Area rug cleaning
Lawrence9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We used Distinctive Cleaning to clean one of our dinning room rugs. Our rug came out so clean! It was amazing to see the difference when we got it back. Thank you Alan and Audrey for such a great job. We cant wait to get our other rugs done soon.

Great pricePet stain & odor removalArea rug cleaning
Beth15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Giving yet another 5 star review for Distinctive Cleaning. They just finished cleaning our wool area rugs at their facility and I can't believe how much better they look! I recommend them to all my clients and friends.

Reasonable priceGeneral carpet cleaningUpholstery cleaning
GregLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We’ve been battling pet odor in our two rugs for a couple years and losing the battle personally. Alan made quick work of it and they are like new. My wife can’t stop talking about them.

Paid $200–250Reasonable pricePet stain & odor removalArea rug cleaning
Mike11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great rug cleaning experience! They are very knowledgeable, thorough, and trustworthy. I recommend them to anyone I know.

Great priceArea rug cleaning
Kathleen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We have used Distinctive Cleaning and Restoration for the carpet and rugs in our home and rugs at our lake home. Alan does a great job. If you have a difficult stain, Alan is one to call. I have recommended the company to neighbors, friends and co-workers at St Charles Borremeo School.

Paid $100–150Reasonable priceArea rug cleaning
William4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We recently had an area rug cleaned and were very happy with the results. Audrey was great to work with - clear communication, prompt replies. Easy drop off and pick up instructions.

Paid $100–150Reasonable priceArea rug cleaning
Jeff2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great owners! They give you that personal customer service that tends to be lacking with other companies! Great communication, Great service, Great experience. Will definitely continue to use their services!

Paid $350–400Reasonable pricePet stain & odor removalArea rug cleaning
Ryan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We recently had our area rug cleaned by Distinctive Cleaning & Restoration and their service was phenomenol! Not only did they clean the rug superbly and get rid of pet orders, the rug looks cleaner than new! Their service was responsive and top notch. They communicated their services and estimate quickly, and…

Paid $250–300Reasonable pricePet stain & odor removalArea rug cleaning
Deb4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

My mother has an oriental rug from Pakistan. It was originally my grandmother’s rug in Germany and has a lot of sentimental value to my mother. It was important to choose the right company to perform the cleaning and repair. The end to end service model was effective and the communication was thorough and greatly…

Paid $200–250Reasonable priceArea rug cleaning
ronald5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We had our carpet cleaned and spots in it from pet and they did a great job! We also had 3 wool rugs that had been pet abused cleaned and they look like new! I highly recommend them for your cleaning needs. The price also reflects a in shop deep cleaning of our expensive wool rugs that had some pretty bad stains and odors from dogs.

Customer photo from ronald's review
Paid $400–450Reasonable priceCarpet cleaningPet stain & odor removalArea rug cleaning
Wible2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They did an excellent job. They were professional, careful and prompt. They cleaned our carpets, area rugs, tiled floors and vinyl flooring at Wible Realty. We were amazed at how much brighter the rooms looked after the cleaning was done. Will be using them in the future and highly recommend their service.

FlooringCarpet cleaningArea rug cleaning
Dawn7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Personable, thorough, and perfectly cleaned ceramic tile, area rug, and furniture. Highly recommend.

FlooringUpholstery cleaningArea rug cleaning
Deb2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I took my 40 year old wool braided runners/rugs in to be cleaned. What a thrill when I got them back. They felt clean. Dirt and grime gone. The colors popped again. Worth every penny spent and it was a fraction of the price for new rug replacement. 5 stars for sure!

Great priceArea rug cleaning
Jason1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I would highly recommend Distinctive Cleaning & Restoration. We have used them for our business and our residence. The level of professionalism and attention to detail will keep me a repeat customer.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Beth6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I highly recommend! They did a super job on a tough project!

Carpet steam cleaningArea rug cleaningFlooring+ Responsiveness+ Punctuality+ Quality
Emily5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Thank you Distinctive for keeping our office looking professional. The carpet was beginning to look noticeably dirty from walking in and out of our warehouse into our carpeted office spaces. From our previous experiences with Distinctive we knew they would do a great job, but they also made our appointment so easy…

Carpet cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
JasmineLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Alan and Audrey went above and beyond our expectations. We honestly had no idea just how bad our area rug and carpet was until we saw some photo evidence. Felt so good to come home to a clean and fresh home! Thank you guys! Would highly recommend!

Carpet cleaningArea rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Robbie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My carpets look new after they cleaned them.

Carpet cleaningArea rug cleaning+ Professionalism
Kevin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

They did a remarkable job on my carpet, area rug and upholstery. They took their time and made sure everything was perfect.. After seeing the job distinctive did for me, I can't imagine ever using one of those national chains again. Great job!

Area rug cleaningGeneral carpet cleaningUpholstery cleaning
Greg6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional and there work is outstanding, only carpet cleaning service we’ll use from now and on.

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Tammy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is the second time I have used Distinctive Cleaning and they are hands down the best carpet cleaning company you will find in Fort Wayne. They take extreme care to protect your home, are courteous, reliable and VERY knowledgeable. Alan has cleaned my furniture, carpet and wool rugs with superior results. I…

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
C5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Extremely thorough, professional, and personable! We will definately use them again!

Carpet cleaningArea rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
ShellyLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We had a large area rug that not only had dog urine smells, but had also developed a horrible mildew smell from me attempting to take care of the problem on my own. Distinctive Cleaning was one of the few places in town I could find that would take the rug and clean it outside of the home (really didn't want to wait…

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Randy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Distinctive cleaning did an outstanding job of carpet cleaning our entire house! Carpet was old, dirty, and had numerous stains throughout. When they finished the stains were gone and the carpet looked great! Very friendly and professional, highly recommended, thanks!

Area rug cleaning+ Responsiveness+ Punctuality+ Quality
TeresaLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Alan and Audrey are great to work with. Alan does very thorough, professional cleaning of my carpet, rugs, and off-white sofa. I highly recommend their service!

Area rug cleaningGeneral carpet cleaningUpholstery cleaning
Marcia8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They deserve the 5 star rating. I was very impressed with Allen and Audrey, their professionalism, quality of work and affordable pricing. Will recommend Distinctive to all my friends.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Brittany5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I highly recommend this company to clean anything you need done right now! I had an area rug that was a challenge for anyone to clean but Distinctive Cleaning got it back to looking almost brand new. My rug was 100% Cotton and was IVORY and had pet stains and dirt on it I’ve the years. Now it’s so much brighter and…

Area rug cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism
AdamLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great business to work with! Texting to schedule the appointment was a breeze. We were very pleased with the quality of cleaning they performed. Highly recommend them!

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Tom9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Professional and well done. My new carpet cleaning company!

Area rug cleaningGeneral carpet cleaning
Julie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The professionalism this business has is impeccable. From scheduling to performing the work are of the highest standards. Our 30 year old carpet looks new again and the tiled shower looks like it did when installed 15 years ago.

Area rug cleaningGeneral carpet cleaningService not listed+ Responsiveness+ Punctuality+ Quality
Wally3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They did a super job cleaning out tile, carpet snd futon.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Jeanie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I spilled an entire cup of coffee on a brand new Pottery Barn runner. Audrey was very responsive, kind, detailed and accommodating. Alan worked his magic and the rug looks brand new again. He also treated it with Scotchguard since it's used in a high traffic area. I would highly recommend Distinctive Cleaning &…

Area rug cleaning+ Responsiveness+ Punctuality+ Quality
Jenn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I had no idea our carpets were so dirty! By far the best customer service and professionalism I've ever had with a carpet cleaning company. Thanks Distinctive Cleaning Service !!! We usually use Steam Team, they did a decent job but always felt like they were in and out as fast as they could be. Distinctive didn't…

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Lora2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Feels great to come home to freshly cleaned carpets! I have used other local companies for carpet cleaning in the past but they don't hold a candle to Distinctive Cleaning & Restoration. They do quality work and spend 3 times as long cleaning your carpets as the other companies do. LOVE the solution they are able…

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Jessica3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I HIGHLY RECOMMEND THEM! I can’t say enough positive things about working with Distinctive Cleaning & Restoration! They have done Carpet Cleaning, Rug Cleaning, Water Extraction and Upholstery Cleaning in our home. *Alan & Audrey are very Professional, and Knowledgeable about their profession. I’m someone who has…

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Lisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

HIGHLY recommend. Please, support local small business. You generally get great service when the owner/operator is at the forefront and Alan did not disappoint. Professional and went above and beyond service. I feel like I have new couches and my area rugs are fresh and clean again! Don’t call chain franchise cleaners- call Distinctive!

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
terri1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

My mother had an emergency cleaning need (blood) and although Alan had worked ALL DAY on another project, in another town, he came out in the evening and stayed until 10:30PM! The carpets look terrific! Audrey was great to work with, coordinating the same-day job! We will definitely use Distinctive for future…

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism
Bryce3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Carpet cleaningCarpet steam cleaningArea rug cleaning+ Professionalism+ Value

Price

$300+22% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 35%Reasonable 63%Overpriced 0%Not sure 1%

Jobs customers hired them for

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