Experts Reviews · Company report
Distinctive Cleaning & Restoration logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%87+6.2Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Distinctive Cleaning & Restoration

Fort Wayne, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #17Position by Experts Score among all companies we track in this category. of 94 apartment cleaning services · 5.0★ from 354 Google reviews

Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Distinctive Cleaning & Restoration is better than 98% of apartment cleaning services.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Distinctive Cleaning & Restoration is better than 99% of apartment cleaning services.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Distinctive Cleaning & Restoration is better than 100% of apartment cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Distinctive Cleaning & Restoration is better than 100% of apartment cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Distinctive Cleaning & Restoration is better than 100% of apartment cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Distinctive Cleaning & Restoration is better than 87% of apartment cleaning services.A
87

Reviews for your job

Customers hired Distinctive Cleaning & Restoration for 8 kinds of job.

Distinctive Cleaning & Restoration for flooring

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.90
Usually paidThe price range customers picked most often for this job.$500+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Flooring”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 20 Google reviews tagged “Flooring”

Beth15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Giving yet another 5 star review for Distinctive Cleaning. They just finished cleaning our wool area rugs at their facility and I can't believe how much better they look! I recommend them to all my clients and friends.

Reasonable priceGeneral carpet cleaningUpholstery cleaning
Lynette5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Distinctive Cleaning did tile & grout cleaning & sealing in our home. Also had our linoleum cleaned. Came back and did some touch up work with no questions asked! Very professional and did an amazing job! I highly recommend them for any cleaning.

Paid $500+Reasonable priceFlooring
Jenny9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★

We would like to share our overall experience of having the tile flooring cleaned in our soon to be rental house. Our hope is that this review will not only help prospective customers, but also help the company itself to improve even more. PROS: ~Both Alan and Audrey were very friendly and communicated well…

Customer photo from Jenny's reviewCustomer photo from Jenny's reviewCustomer photo from Jenny's review
Paid $300–350Reasonable priceFlooring
David5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Very easy to work with. Did a great job.

Reasonable priceFlooring
Jennifer4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Would highly recommend Distinctive Cleaning & Restoration for all your cleaning needs. Very professional and courteous. Our tile and grout look amazing.

Great priceFlooring
Kelli3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I can’t thank you enough for bringing our tile flooring back to its original look and shine. I wish I would have taken a before and after picture but we had a lot of area to cover. Alan and his team were very professional and in no time the transformation was done. Thank you again for everything and we will definitely be back!

Paid $500+Reasonable priceFlooring
Sean1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Distinctive Cleaning and Restoration did an amazing job at cleaning the carpet and getting pet stains and odors out. They did a wonderful job and asked if we wanted to try cleaning on the vinyl linoleum. We were amazed as it looked brand new. We will have them come out and do the rest as it made huge difference. So good! Thank you

Carpet steam cleaningFlooring
Wible2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They did an excellent job. They were professional, careful and prompt. They cleaned our carpets, area rugs, tiled floors and vinyl flooring at Wible Realty. We were amazed at how much brighter the rooms looked after the cleaning was done. Will be using them in the future and highly recommend their service.

FlooringCarpet cleaningArea rug cleaning
Dawn7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Personable, thorough, and perfectly cleaned ceramic tile, area rug, and furniture. Highly recommend.

FlooringUpholstery cleaningArea rug cleaning
Kelly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent work and a complete professional standard on cleaning the carpets for Science Central. We really appreciated all the hard work in getting us in shape! Definitely will hire again!

Carpet steam cleaningGeneral carpet cleaningWater damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Karla9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have used Distinctive Cleaning two years in a row now and will definitely be using them again in the future. They do a great job on carpet, ceramic tile, and upholstery. They are also very personable, courteous, and professional. Nothing but positive comments about them!

Carpet steam cleaningFlooring+ Responsiveness+ Punctuality+ Quality
eileenLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Wonderful service. Perfect results. Best in the city for value and professionalism

Carpet steam cleaningGeneral carpet cleaningFlooring
Beth6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I highly recommend! They did a super job on a tough project!

Carpet steam cleaningArea rug cleaningFlooring+ Responsiveness+ Punctuality+ Quality
Kimberly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Enjoyed their professionalism and service. They were open with procedures and cost. 💯 would recommend!

General carpet cleaningPet stain & odor removalFlooring+ Responsiveness+ Quality+ Professionalism
Morgan9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I cannot say enough good things about the Distinctive Cleaning and Restoration team. We have used them for our personal house as well as our office space and honestly every time I wonder why I waited so long for them to come out. They are responsive, professional, and quit honestly just spectacular at what they…

General carpet cleaningPet stain & odor removalFlooring+ Responsiveness+ Punctuality+ Quality
Rita4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This was the first time that we had used Distinctive Cleaning and I cannot say enough how happy we are with them. Alan did an amazing job cleaning our tile throughout our house. We have used other services before, but there is not comparison to what the outcome was with Distinctive to the others-it is actually…

Flooring+ Responsiveness+ Punctuality+ Quality
Wally3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They did a super job cleaning out tile, carpet snd futon.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Abigail6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent job cleaning flooring in an industrial space that had many stains. Looks 10 times better! Alan was on time, Audrey accommodated our tight schedule and they got the job done. Highly recommend!

General carpet cleaningFlooring+ Responsiveness+ Punctuality+ Quality
katelynn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Professional job well done. Alan was here several hours to clean my couch and rug, very thorough. I’ve had my couch cleaned before with a different company and they were in and out within 30 minutes. The couch was left with spots still visible. This time around I was very happy with the results! Easy to communicate with, honest, and would use again.

Upholstery cleaningFlooring+ Responsiveness+ Punctuality+ Quality
Bryce3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Carpet cleaningCarpet steam cleaningArea rug cleaning+ Professionalism+ Value

Price

$300+22% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 35%Reasonable 63%Overpriced 0%Not sure 1%

Jobs customers hired them for

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