Experts Reviews · Company report
Distinctive Cleaning & Restoration logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%87+6.2Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Distinctive Cleaning & Restoration

Fort Wayne, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #17Position by Experts Score among all companies we track in this category. of 94 apartment cleaning services · 5.0★ from 354 Google reviews

Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Distinctive Cleaning & Restoration is better than 98% of apartment cleaning services.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Distinctive Cleaning & Restoration is better than 99% of apartment cleaning services.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Distinctive Cleaning & Restoration is better than 100% of apartment cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Distinctive Cleaning & Restoration is better than 100% of apartment cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Distinctive Cleaning & Restoration is better than 100% of apartment cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Distinctive Cleaning & Restoration is better than 87% of apartment cleaning services.A
87

Reviews for your job

Customers hired Distinctive Cleaning & Restoration for 8 kinds of job.

Distinctive Cleaning & Restoration for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.29
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$250–300
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 29 Google reviews tagged “Pet stain & odor removal” · showing 20

Lisa7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Amazing service! I contacted Distinctive Cleaning & Restoration less than a week before listing our house, desperately needing help with carpet stains. Alan & Audrey were incredibly responsive, squeezed us into their schedule within two days, and went above and beyond! Not only did they tackle the problem areas, but…

Paid $250–300Great priceCarpet steam cleaningPet stain & odor removal
Tammy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

The owners of Distinctive Cleaning helped me out with a spill on a white sofa. They took care of it as soon as I dropped it off and it looked brand new ! They were so easy to work with and very friendly. They answered my calls and texts right away, gave clear instructions and took care of me quicker than I…

Paid $250–300Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Lawrence9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We used Distinctive Cleaning to clean one of our dinning room rugs. Our rug came out so clean! It was amazing to see the difference when we got it back. Thank you Alan and Audrey for such a great job. We cant wait to get our other rugs done soon.

Great pricePet stain & odor removalArea rug cleaning
HeatherLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Repeat customer here! Highly recommend for treating pet urine stains and odors. Our basement carpet and couch had a lot of cat urine stains and smelled terrible - Distinctive Cleaning saved our carpet and our couch! So thankful! Highly recommend. They may not be the cheapest company out there - but you get what…

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
GregLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We’ve been battling pet odor in our two rugs for a couple years and losing the battle personally. Alan made quick work of it and they are like new. My wife can’t stop talking about them.

Paid $200–250Reasonable pricePet stain & odor removalArea rug cleaning
Jeff2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great owners! They give you that personal customer service that tends to be lacking with other companies! Great communication, Great service, Great experience. Will definitely continue to use their services!

Paid $350–400Reasonable pricePet stain & odor removalArea rug cleaning
Ryan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We recently had our area rug cleaned by Distinctive Cleaning & Restoration and their service was phenomenol! Not only did they clean the rug superbly and get rid of pet orders, the rug looks cleaner than new! Their service was responsive and top notch. They communicated their services and estimate quickly, and…

Paid $250–300Reasonable pricePet stain & odor removalArea rug cleaning
ronald5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We had our carpet cleaned and spots in it from pet and they did a great job! We also had 3 wool rugs that had been pet abused cleaned and they look like new! I highly recommend them for your cleaning needs. The price also reflects a in shop deep cleaning of our expensive wool rugs that had some pretty bad stains and odors from dogs.

Customer photo from ronald's review
Paid $400–450Reasonable priceCarpet cleaningPet stain & odor removalArea rug cleaning
MarissaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The carpet in our new home smelled so foul we could hardly stand to be in the living room. Aubrey called us back within 24hours and got us scheduled promptly. Alan was very professional and courteous. He called to let me know he was on the way and was there within the estimated time slot. I now write this review,…

Carpet steam cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
LisaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This was simply an EXCELLENT experience. I was blown away with their knowledge and care. They were very respectful of me and my home and made the carpets look brand new! I couldn’t believe how beautiful they came out. I would definitely recommend and will use them again myself!

Carpet cleaningCarpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
JasmineLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Alan and Audrey went above and beyond our expectations. We honestly had no idea just how bad our area rug and carpet was until we saw some photo evidence. Felt so good to come home to a clean and fresh home! Thank you guys! Would highly recommend!

Carpet cleaningArea rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Nathan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Very impressed with Distinctive Cleaning! We used them when our basement flooded earlier this year and were very pleased. We had them come back again to clean our upstairs carpet this time around. Couldn’t be happier. We will continue to use Distinctive for future carpet cleanings. Thank you very much for your hard work!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
ShellyLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We had a large area rug that not only had dog urine smells, but had also developed a horrible mildew smell from me attempting to take care of the problem on my own. Distinctive Cleaning was one of the few places in town I could find that would take the rug and clean it outside of the home (really didn't want to wait…

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
DottyLocal Guide · 278 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Went above and beyond to clean & dry before home showings.

Carpet cleaningCarpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Kimberly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Enjoyed their professionalism and service. They were open with procedures and cost. 💯 would recommend!

General carpet cleaningPet stain & odor removalFlooring+ Responsiveness+ Quality+ Professionalism
Morgan9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I cannot say enough good things about the Distinctive Cleaning and Restoration team. We have used them for our personal house as well as our office space and honestly every time I wonder why I waited so long for them to come out. They are responsive, professional, and quit honestly just spectacular at what they…

General carpet cleaningPet stain & odor removalFlooring+ Responsiveness+ Punctuality+ Quality
Marcia8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They deserve the 5 star rating. I was very impressed with Allen and Audrey, their professionalism, quality of work and affordable pricing. Will recommend Distinctive to all my friends.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Brittany5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I highly recommend this company to clean anything you need done right now! I had an area rug that was a challenge for anyone to clean but Distinctive Cleaning got it back to looking almost brand new. My rug was 100% Cotton and was IVORY and had pet stains and dirt on it I’ve the years. Now it’s so much brighter and…

Area rug cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism
Julia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

These two are a great team! They cleaned my son’s bedroom carpet and our sectional. The carpet cleaned up great and I don’t see the pet stains anymore! Also, after cleaning the couch not only does it look great, but the cushions feel springy and renewed. Thank you both for the wonderful work you did at our home!

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
DLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Our carpet looked BAD! Traffic wear and pet accidents were apparent. We were so upset that it would never look as good as it did when we purchased our house 5 years ago but we were wrong (thank goodness!). Distinctive completely restored the carpet to its original color (cream), erased the heavy traffic pattern and…

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Show more pet stain & odor removal reviews (9 more) →

Price

$300+22% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 35%Reasonable 63%Overpriced 0%Not sure 1%

Jobs customers hired them for

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