Experts Reviews · Company report
Distinctive Cleaning & Restoration logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%87+6.2Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Distinctive Cleaning & Restoration

Fort Wayne, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #17Position by Experts Score among all companies we track in this category. of 94 apartment cleaning services · 5.0★ from 354 Google reviews

Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Distinctive Cleaning & Restoration is better than 98% of apartment cleaning services.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Distinctive Cleaning & Restoration is better than 99% of apartment cleaning services.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Distinctive Cleaning & Restoration is better than 100% of apartment cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Distinctive Cleaning & Restoration is better than 100% of apartment cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Distinctive Cleaning & Restoration is better than 100% of apartment cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Distinctive Cleaning & Restoration is better than 87% of apartment cleaning services.A
87

Reviews for your job

Customers hired Distinctive Cleaning & Restoration for 8 kinds of job.

Distinctive Cleaning & Restoration for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.41
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$348
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 12
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 41 Google reviews tagged “Upholstery cleaning” · showing 40

Tammy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

The owners of Distinctive Cleaning helped me out with a spill on a white sofa. They took care of it as soon as I dropped it off and it looked brand new ! They were so easy to work with and very friendly. They answered my calls and texts right away, gave clear instructions and took care of me quicker than I…

Paid $250–300Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Diana9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

As always, we are very satisfied with the excellent job Alan and Josh did with cleaning our carpets and recliner. The carpets dried quickly because extra time is taken to extract as much water as possible. Distinctive Cleaning is a locally owned company and the best at what they do. If you want top quality…

Upholstery cleaning+ Responsiveness+ Quality+ Professionalism
bri5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Absolutely superior experience when it comes to cleaning services. On time, walked in with shoe covers, polite and thorough on the process before and after. Not to mention our couches look BRAND NEW and we tried everything before they came. They may be priced higher than other companies but I wouldn’t use anyone…

Paid $400–450Reasonable priceUpholstery cleaning
HeatherLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Repeat customer here! Highly recommend for treating pet urine stains and odors. Our basement carpet and couch had a lot of cat urine stains and smelled terrible - Distinctive Cleaning saved our carpet and our couch! So thankful! Highly recommend. They may not be the cheapest company out there - but you get what…

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Molly4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Distinctive Cleaning was professional and prompt. Great communication. And they got out stains that I didn't think could be removed. I'll definitely use them in the future.

Paid $150–200Great priceUpholstery cleaning
Beth15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Giving yet another 5 star review for Distinctive Cleaning. They just finished cleaning our wool area rugs at their facility and I can't believe how much better they look! I recommend them to all my clients and friends.

Reasonable priceGeneral carpet cleaningUpholstery cleaning
Heather5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We had our large sectional cleaned and Distinctive Cleaning & Restoration did a phenomenal job. We've had our couch professionally cleaned by a few others and were left disappointed. Distinctive took great care to really make our couch looks great. They went above and beyond. 100% recommend.

Reasonable priceUpholstery cleaning
HaleyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I brought my ottoman here after being referred by Ruhl’s furniture due to a hiccup in my warranty. Originally I thought I’d drop it off and come back at a later time to pick it up. They ended up cleaning it all on the spot and sent me back home with a bright, stain free ottoman! It looks brand new. I couldn’t be…

Upholstery cleaning
Casey6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Alan & Josh cleaned my sectional and did a fabulous job. Very happy with their service and will have them clean for me again. Give them a call.

Paid $250–300Reasonable priceUpholstery cleaning
PamLocal Guide · 3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Alan & crew did an excellent job cleaning my carpet. It looked brand new when he was finished. Carpet was dry by end of the evening

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaning
Gail3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Very professional. I will use Distinctive again and have already referred my friends.

Reasonable priceCarpet steam cleaningUpholstery cleaning
Dawn7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Personable, thorough, and perfectly cleaned ceramic tile, area rug, and furniture. Highly recommend.

FlooringUpholstery cleaningArea rug cleaning
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Deb and I are very pleased with the recently completed carpet and upholstery cleaning at our home. Thank you Alan, Audrey and Josh for a job well done. It is clear to see why Distinctive Cleaning has such an excellent reputation. It is well earned.

Paid $500+Reasonable priceUpholstery cleaningCarpet cleaning
Julie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Highly recommend! Fairfield Galleries recommended Distinctive Cleaning for upholstery cleaning- had a sectional cleaned and it looks amazing. Alan also cleaned an area of carpet in front of the sectional that was dirtier than the rest of the carpet, that did not come clean when cleaned by another company about a…

Upholstery cleaningGeneral carpet cleaning
Marsha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Distinctive did a great job. They were thorough and professional Would recommend them.

Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We would highly recommend this carpet cleaning business. They were on time with schedule & very particular with the cleaning process. We have used this business twice.

Upholstery cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Naomi5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We have had the best experience with Distinctive Cleaning! Alan has worked magic on my upholstery that had stains on it, old stains in carpet, pet stains, you name it. Audrey is great at getting back to me immediately, and even if they are busy, they work hard to fit me in. I will continue to use Distinctive…

Carpet cleaningCarpet steam cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
LisaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This was simply an EXCELLENT experience. I was blown away with their knowledge and care. They were very respectful of me and my home and made the carpets look brand new! I couldn’t believe how beautiful they came out. I would definitely recommend and will use them again myself!

Carpet cleaningCarpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Jami2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our dog had tracked in mud and dirt all winter and spring due to yard renovations and it was evident where she liked to spend her time! Our carpets and sofas look brand new now. The service was excellent!

Carpet steam cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Jordan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They did an incredible job cleaning our couch! Looks good, smells good, and was completed in a timely manner. Would definitely recommend!

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
Kevin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

They did a remarkable job on my carpet, area rug and upholstery. They took their time and made sure everything was perfect.. After seeing the job distinctive did for me, I can't imagine ever using one of those national chains again. Great job!

Area rug cleaningGeneral carpet cleaningUpholstery cleaning
Dennis9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The quality of work is top notch. Very professional. Will absolutely use them again. Highly recommended.

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
Tammy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is the second time I have used Distinctive Cleaning and they are hands down the best carpet cleaning company you will find in Fort Wayne. They take extreme care to protect your home, are courteous, reliable and VERY knowledgeable. Alan has cleaned my furniture, carpet and wool rugs with superior results. I…

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
C5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Extremely thorough, professional, and personable! We will definately use them again!

Carpet cleaningArea rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Alison4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I made an investment and purchased my couches from Ethan Allen almost 10 years ago. I discovered in that time that our couches can't be cleaned conventionally. Our couches were looking very rough with dark stains and light marks all over the cushions after trying to remove different spots over time. Distinctive…

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
TeresaLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Alan and Audrey are great to work with. Alan does very thorough, professional cleaning of my carpet, rugs, and off-white sofa. I highly recommend their service!

Area rug cleaningGeneral carpet cleaningUpholstery cleaning
AdamLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great business to work with! Texting to schedule the appointment was a breeze. We were very pleased with the quality of cleaning they performed. Highly recommend them!

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Julia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

These two are a great team! They cleaned my son’s bedroom carpet and our sectional. The carpet cleaned up great and I don’t see the pet stains anymore! Also, after cleaning the couch not only does it look great, but the cushions feel springy and renewed. Thank you both for the wonderful work you did at our home!

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
Julia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Thank you Allen & Audrey for getting us in so quick! We recommend you to everyone and we will be repeat customers ourselves. Great customer service and professionalism, you guys are the best!

Upholstery cleaning+ Punctuality+ Quality+ Professionalism
Wally3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They did a super job cleaning out tile, carpet snd futon.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
katelynn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Professional job well done. Alan was here several hours to clean my couch and rug, very thorough. I’ve had my couch cleaned before with a different company and they were in and out within 30 minutes. The couch was left with spots still visible. This time around I was very happy with the results! Easy to communicate with, honest, and would use again.

Upholstery cleaningFlooring+ Responsiveness+ Punctuality+ Quality
Lora2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Feels great to come home to freshly cleaned carpets! I have used other local companies for carpet cleaning in the past but they don't hold a candle to Distinctive Cleaning & Restoration. They do quality work and spend 3 times as long cleaning your carpets as the other companies do. LOVE the solution they are able…

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Steven8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

A+ service & pricing ! Was told a week got our item back in less than 2 days! Well done

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
MeredithLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

WOW! Cannot say enough about how fantastic they were!! Distinctive Cleaning removed black crayon from an ivory sofa and red dye from another light colored sofa. Yes, a three year old boy lives at our house! Audrey was polite, professional and helpful. While they were confident they could safely repair our cushions,…

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
Susan10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great service! I could not be happier with the job Distinctive Carpet Cleaning did for us. I had been doing our own “carpet cleaning” myself over the last few years, if you want to call it that. DIY is for somethings, but not this. It felt so good to have it professionally done. I think Alan and Audrey are driven to…

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Joel5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

You can trust Distinctive, they are honest and timely. They have the experience and professionalism to get the job done.

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Jessica3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I HIGHLY RECOMMEND THEM! I can’t say enough positive things about working with Distinctive Cleaning & Restoration! They have done Carpet Cleaning, Rug Cleaning, Water Extraction and Upholstery Cleaning in our home. *Alan & Audrey are very Professional, and Knowledgeable about their profession. I’m someone who has…

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Jaime6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I have been in the flooring industry for 15+ years. I have been around and used many different cleaning companies. Distinctive is by far the most thorough, courteous, and professional company I have ever used. They protected our wood floors, doors, and trim. Carpets and upholstery look new again! Fantastic experience!

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Lisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

HIGHLY recommend. Please, support local small business. You generally get great service when the owner/operator is at the forefront and Alan did not disappoint. Professional and went above and beyond service. I feel like I have new couches and my area rugs are fresh and clean again! Don’t call chain franchise cleaners- call Distinctive!

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Margaret2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I bought a used car whose interior carpet was in pretty rough shape. I do not believe the carpets had EVER been cleaned in this 13 year old car. I immediately called Alan & Audrey at Distinctive for help!! They fit me into their schedule the next day and made my carpet look like new!! They are so easy to work with…

Upholstery cleaning+ Responsiveness+ Quality+ Professionalism

Show more upholstery cleaning reviews (1 more) →

Price

$300+22% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 35%Reasonable 63%Overpriced 0%Not sure 1%

Jobs customers hired them for

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