Analyzing 8,065,3418.1M ReviewsFor 22,86822.9K Experts

Experts Reviews · Company report
Distinctive Cleaning & Restoration logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%87+6.2Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Distinctive Cleaning & Restoration

Fort Wayne, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #17Position by Experts Score among all companies we track in this category. of 94 apartment cleaning services · 5.0★ from 354 Google reviews

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Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Distinctive Cleaning & Restoration is better than 98% of apartment cleaning services.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Distinctive Cleaning & Restoration is better than 99% of apartment cleaning services.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Distinctive Cleaning & Restoration is better than 100% of apartment cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Distinctive Cleaning & Restoration is better than 100% of apartment cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Distinctive Cleaning & Restoration is better than 100% of apartment cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Distinctive Cleaning & Restoration is better than 87% of apartment cleaning services.A
87

Reviews for your job

Customers hired Distinctive Cleaning & Restoration for 8 kinds of job.

Distinctive Cleaning & Restoration for water damage-related cleanup & repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.83
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Water damage-related cleanup & repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 4

All 12 Google reviews tagged “Water damage-related cleanup & repair”

Kelly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent work and a complete professional standard on cleaning the carpets for Science Central. We really appreciated all the hard work in getting us in shape! Definitely will hire again!

Carpet steam cleaningGeneral carpet cleaningWater damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Jason1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I would highly recommend Distinctive Cleaning & Restoration. We have used them for our business and our residence. The level of professionalism and attention to detail will keep me a repeat customer.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Donna6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

50 gallon water heater flooded my utility room went under the wall under my new flooring no less on Christmas day. However Distinctive Cleaning and Restoration came the very next evening and brought commercial fans to dry up the floor after my children had soaked up most of the water with a shop vac and dozens of…

Water damage-related cleanup & repair
Elizabeth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Audrey and Alan, we cannot thank you enough!! You are amazing! You came and saved the day! I was so stressed and so discouraged after placing 15 calls and yet I persevered. Talking to Audrey, I immediately felt a sense of relief because I knew you would be here as soon as you could - and you came the same day. The…

General carpet cleaningWater damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Carol15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Our basement had water damage from the Tuesday/Wednesday torrential rains. I called Distinctive Cleaning and Restoration and the were at my home the next morning. That was amazing since so many basements were flooded. Alan also recommended a flooring g company and then he contacted them - including taking a padding…

Flood restorationWater damage-related cleanup & repair
Marcia8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They deserve the 5 star rating. I was very impressed with Allen and Audrey, their professionalism, quality of work and affordable pricing. Will recommend Distinctive to all my friends.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
AnnLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Came home on Sunday afternoon (from an overnight trip) to water spewing into basement from a pipe that had come apart. Called several national franchises only able to leave a message. After an hour or so, having no call backs from those national franchises we were referred to Distinctive Cleaning and Restoration.…

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Goode7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★

Very professional and knowledgeable. Would definitely use again! They followed up after the service which I very much appreciated.

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Professionalism
Celeste8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

These guys are literally the best ever. I have used them on 2 separate occasions of water damage in our home. Both times Audrey and Alan were amazing. The first time I used them I was so anxious because I had no idea what to do. Audrey was extremely calm and professional and was able to have Alan come out pretty…

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Jessica3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I HIGHLY RECOMMEND THEM! I can’t say enough positive things about working with Distinctive Cleaning & Restoration! They have done Carpet Cleaning, Rug Cleaning, Water Extraction and Upholstery Cleaning in our home. *Alan & Audrey are very Professional, and Knowledgeable about their profession. I’m someone who has…

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Jaime6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I have been in the flooring industry for 15+ years. I have been around and used many different cleaning companies. Distinctive is by far the most thorough, courteous, and professional company I have ever used. They protected our wood floors, doors, and trim. Carpets and upholstery look new again! Fantastic experience!

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Connie5 years ago★★★★★

Rating only, no written review.

Water damage-related cleanup & repair

Price

$300+22% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 35%Reasonable 63%Overpriced 0%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning73$183–$327
Carpet steam cleaning62$158–$327
Upholstery cleaning41$170–$348
Area rug cleaning39$158–$460
Carpet cleaning38$139–$272
Pet stain & odor removal29—
Flooring19—
Water damage-related cleanup & repair12—

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