Experts Reviews · Company report
DM auto repair & mufflers logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%93+24.3Value 15%100+15.2Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

DM auto repair & mufflers

Rockford, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #129Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 5.0★ from 107 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.DM auto repair & mufflers is better than 95% of auto repair shops.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.DM auto repair & mufflers is better than 93% of auto repair shops.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.DM auto repair & mufflers is better than —% of auto repair shops.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.DM auto repair & mufflers is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.DM auto repair & mufflers is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.DM auto repair & mufflers is better than —% of auto repair shops.–
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Reviews for your job

Customers hired DM auto repair & mufflers for 5 kinds of job.

DM auto repair & mufflers for exhaust

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.28
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Exhaust”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 308
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 28 Google reviews tagged “Exhaust”

Miyah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

The experience was great, I will always come back for my car. The service was great, I was in & outside.

Great priceExhaustAuto engine diagnostic
Manuel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Oscar,Karla

Great priceExhaust
SteveLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I’ve been to 2 other places and was told different parts of my muffler need replaced. The last place I went to had someone at the desk that seemed to not really care why I was there and like I was a bother. Got a price but didn’t know if it was just parts or included the labor. I went to DM to see what they would…

Reasonable priceExhaust
Will1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Incredibly kind people and excellent service. Had an exhaust pipe rust and break off behind the front muffler. I took it to DM after reading they did walk-in service. They attended to me right away, and told me they’d take a look at it then and there. Had it fixed and done in about 30 minutes. Mechanics did great…

Reasonable priceExhaust
joseLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Oscar took his time to show me and teach me about the issue with my vehicle. Gave me my opinions with his suggestions. I highly recommend family and friends to check D&M before going somewhere else for a vehicle quote. Friendly and very professional shop.

Reasonable priceExhaust
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Had a muffler and a tip welded on . Good work , good price .

Reasonable priceExhaust
Linda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Excellent service! We took our daughter’s vehicle to another shop for a noisy exhaust, the price was very high and we weren’t impressed with there attitude . A friend recommended D M Muffler & Auto Repair, so we stopped by there. We were greeted by a very friendly dog, who escorted us in😀. Front desk staff was very…

Great priceExhaust
Laura3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

This place is ABSOLUTELY fantastic. We had someone borrow one of our cars and they trashed it! I was near the area and found them via Google maps. I walked in and got amazing service right away on the muffler and then took it back the next day to replace a door handle and adjust the timing. Their prices are so…

Great priceExhaustAuto engine diagnosticService not listed
Durk1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Walk in got right in to get the flex pipe fixed and right out

Exhaust
Rich12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great people to deal with, great price, quality and work performed was awesome!

Great priceExhaust
hae1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Went in to get my flex pipe welded, I was in and out within an hour. Gave me a full run through of what was being done, gave a fair quote of $160. Worth the price and connivence.

Reasonable priceExhaustService not listed
Martin10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Buen negocio y buena atencion al cliente llegue sin sita y me atendieron luego y buen servicio al cliente los recomiendo y buen precio

Reasonable priceExhaust
Nicolas7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I usually never take my car to any shop, unless they have a good reputation and reviews. I’m glad I decided to take it to DM Auto Repair and Mufflers. They did an excellent job on my custom exhaust setup. Everything was welded correctly with very high-quality welds, and you can tell they take pride in their work and…

Great priceExhaust
Albert2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Bien y me atendieron luengo luego y me dieron a escoger la puntilla y todo muy bien y muy amables

Great priceExhaust
ChesterLocal Guide · 117 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I arrived without an appointment. My reception was as good as you could ask for. I stated the issue I was having with my car. I filled out a short information and problem sheet. The mechanic walked up a short time later. He drove my car in, about 10 minutes later he called me to the shop and showed me the issue. I…

Reasonable priceExhaust
RoseLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I had a great experience at DM Auto Repair. I brought my car in because it was making a loud noise, and they quickly diagnosed the issue as a broken flex pipe. After the repair, my car was running quiet again—huge relief! The team was very professional, and the service was smooth from start to finish. Lupita was…

Reasonable priceExhaust
opLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I brought my car in for a loud muffler noise, and I couldn’t be more impressed with the service. They diagnosed the issue and completed the repair in just 20 minutes. Friendly staff, incredibly quick turnaround, and a very fair price. Highly recommend!

Exhaust
Kade1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Needed To Replace My Muffler. They Were Quick And Efficient! In And Out Within 30-40 Minutes! Thank You Oscar For The Repair! 100% Recommend!

Great priceExhaust
Edgar7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great place . Got me in and out quick at a good price

Exhaust
D12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I came in with my dodge charger 2014 for a exhaust and sun suspension repair the lady at the front desk was great very welcoming and oscar did a great job on my car kept me updated and it came out perfect exactly how i wanted 10/10 definitely recommend

Reasonable priceExhaustSteering & suspension repair
Lesandra6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Their customer service is excellent and their work and price is reasonable

Great priceExhaust
CutieFluffsLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very friendly staff. Was able to do an emergency repair on my muffler. Very fast service and efficient.very good price as well

Great priceExhaust
JesusLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent service, fast and professional 100% recommend

Exhaust
d'sLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great people to work with. Thanks Oscar

Great priceExhaust
Gill6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Affordable rates, friendly attitude, and above all honesty, which is a rarity in today’s time.i hand some exhaust work done with the other guy. and DM auto beat the other guys prices and saved me a lot of money. The other guy put scrap pipe on my truck and DM fixed it and made things right.🤗

Great priceExhaust
StevenLocal Guide · 134 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

⭐⭐⭐⭐⭐ I had my brakes done today at DM Auto Repair & Muffler, and they did a fantastic job! From the moment I arrived, the team was friendly, professional, and quick to help. Lupita at the front desk was especially welcoming and made the process smooth. The mechanics worked efficiently, explained what needed to be…

Customer photo from Steven's reviewCustomer photo from Steven's reviewCustomer photo from Steven's reviewCustomer photo from Steven's review
ExhaustBrakes
Ricky1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Exhaust
Ericka year ago★★★★★

Rating only, no written review.

Great priceExhaustSteering & suspension repairAuto engine diagnostic

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 69%Reasonable 31%Overpriced 0%Not sure 0%

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