Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

DMS Cleaning Service, LLC logo

DMS Cleaning Service, LLC

House cleaning service · St. Cloud, FL · reviewed since 2020

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%92+54Reliability 26%93+24.3Value 15%100+15.2Craft & service penalty97−0.3Experts Score= 93Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 29 ironing servicesPosition by Experts Score among all companies we track in this category. · better than 79%
5.0 ★★★★★ 20 Google reviews · 24 photos
100%five-star reviews
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
75%reviews answered by the owner
Jun 2022latest review
📞 Call (407) 900-7442Request a call backWebsite ↗

DMS Cleaning Service, LLC at a glance

Customers describe DMS Cleaning Service as a professional, family-owned business that offers move-out cleans, carpet restoration, and bathroom detailing. Reviewers frequently cite punctuality, responsive communication, same-day availability, and reasonable pricing as key benefits. The company maintains a 5-star rating based on 20 reviews, with the owner replying to 75% of them. No recurring criticisms or low-star patterns appear in the provided excerpts.

  • Google rating: 5.0 out of 5 from 20 reviews (100% five-star).
  • Reviews on this page: 20 Google reviews (15 with written comments).
  • Owner responses: the business replied to 75% of reviews.
  • Most recent review: June 23, 2022.
  • Service: Ironing Service serving St. Cloud, Florida.

Data from Google, last updated October 25, 2026.

Score profile vs other ironing services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: satisfaction.

Satisfaction92Reliability93Craft & service97Value100Momentum–Replies to reviews–Satisfaction: 92 (median 88)Reliability: 93 (median 85)Craft & service: 97 (median 99)Value: 100 (median 100)
DMS Cleaning Service, LLCIroning Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.DMS Cleaning Service, LLC: 92/100 on this factor. Category median: 88.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.DMS Cleaning Service, LLC: 93/100 on this factor. Category median: 85.A
93
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.DMS Cleaning Service, LLC: 97/100 on this factor. Category median: 99.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.DMS Cleaning Service, LLC: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 84.–
–

Bar = this company · dark tick = category median.

Star ratings

20 Google reviews we collected

  • 5 stars20100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 15 written reviews

  • Praise31100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Quality & results929%
  • Staff & attitude723%
  • Would recommend723%
  • Speed & response413%
  • Price & value310%
  • Honesty & trust13%

What customers talk about

We read 15 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They were easy to book, very responsive, showed up on time and did a great job!”
  • “Nice Family Company, very diligent and very responsible.”
  • “They did an excellent job and would recommend them to friends and family!”
  • “They came out same day.”
  • “They are very reasonably priced.”
  • “Very respectful and reliable when most needed.”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Marie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I used DMS Cleaning Services for a move out clean and to clean the carpets. They were easy to book, very responsive, showed up on time and did a great job!!

Danielle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

If anyone is looking for a carpet cleaning service to get out deep stains, pet stains, contact DMS Cleaning. They’re in St. Cloud, very professional family owned company. They are very reasonably priced. They came out same day.

+ Responsiveness+ Quality+ Professionalism
Tim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Made my carpet look like new for a price that was right in my budget thanks a lot

+ Professionalism
Ash1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Buen servicio, rápido y super limpio.. encantada con los resultados.. recomendados 100%.

+ Responsiveness+ Quality+ Professionalism
Marlene1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Daniel got me scheduled as planned and was prompt! He did a great job on my very soiled carpet. I would call DMS Cleaning again. I give him 5 stars.

+ Responsiveness+ Quality+ Professionalism
TerecitaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Nice Family Company, very diligent and very responsible. They rock! Did an excellent job on my carpets. Would definitely recommend.

+ Responsiveness+ Quality+ Professionalism

Compare with

Photos

Customer reviews

5.0 ★★★★★ 20 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Marie Judge6 reviewsTotal number of Google reviews Marie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I used DMS Cleaning Services for a move out clean and to clean the carpets. They were easy to book, very responsive, showed up on time and did a great job!!

Response from the owner · 4 years ago

Thanks Very much For your amazing review

Karina ConcepcionLocal Guide · 30 reviewsTotal number of Google reviews Karina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service, great staff. Totally recommend this company!

  • Positive: Responsiveness, Quality, Professionalism
Response from the owner · 5 years ago

Thank you Mrs. Karina. It was a pleasure work for you.

Danielle Beck3 reviewsTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

If anyone is looking for a carpet cleaning service to get out deep stains, pet stains, contact DMS Cleaning. They’re in St. Cloud, very professional family owned company. They are very reasonably priced. They came out same day.

  • Positive: Responsiveness, Quality, Professionalism, Value
Response from the owner · 5 years ago

Thanks to you and your amazing family. Thanks for the opportunity.

Tim Write1 reviewTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Made my carpet look like new for a price that was right in my budget thanks a lot

  • Positive: Professionalism
Response from the owner · 5 years ago

Thanks Tim to you! Nice person an amazing customer. Definitely we want to work for you next time.

Ash Ash1 reviewTotal number of Google reviews Ash has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Buen servicio, rápido y super limpio.. encantada con los resultados.. recomendados 100%.

  • Positive: Responsiveness, Quality, Professionalism, Value
Response from the owner · 5 years ago

Muchas gracias!!!!! Fue un placer trabajar para ustedes. Una bella familia. Felicidades

Marlene Duncan1 reviewTotal number of Google reviews Marlene has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Daniel got me scheduled as planned and was prompt! He did a great job on my very soiled carpet. I would call DMS Cleaning again. I give him 5 stars.

  • Positive: Responsiveness, Quality, Professionalism, Value
Response from the owner · 5 years ago

Thank you very much for giving us the opportunity to work with you.

Terecita RuizLocal Guide · 17 reviewsTotal number of Google reviews Terecita has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Nice Family Company, very diligent and very responsible. They rock! Did an excellent job on my carpets. Would definitely recommend.

  • Positive: Responsiveness, Quality, Professionalism, Value
Response from the owner · 5 years ago

Terecita, 1000 Thanks for your review. We are here to help any time.

Maria Marcano4 reviewsTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Tremendas personas y un trabajo muy profesional. Recomendados.

Response from the owner · 5 years ago

Thanks a lot. We are always at your service

Tanielu USMC Veteran4 reviewsTotal number of Google reviews Tanielu has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing job! I am very satisfied and very professional. I will highly recommend to my friends.

  • Positive: Responsiveness, Quality, Professionalism, Value
Response from the owner · 5 years ago

Unquestionably the pleasure was ours.

Carlos Grullon6 reviewsTotal number of Google reviews Carlos has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

DMS Cleaning Services are absolutely outstanding and very professional. They did an excellent job and would recommend them to friends and family!!!

  • Positive: Responsiveness, Quality, Professionalism, Value
Response from the owner · 5 years ago

Thanks Carlos!

DMS Cleaning Service, LLC on Google Maps →

Business details