How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%78+18.9Value 14%93+13.2Replies to reviews 7%33+2.3Craft & service penalty94−0.6Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCOREDNA Automotive
Novato, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #46Position by Experts Score among all companies we track in this category. of 78 tire shops · 4.8★ from 366 Google reviews
Report card
Percentile vs other tire shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired DNA Automotive for 8 kinds of job.
DNA Automotive for auto engine diagnostic
Clear ✕All 23 Google reviews tagged “Auto engine diagnostic” · showing 20
Antonio was super patient and helpful in diagnosing several issues with my truck. All good now - thanks! Dave
Excellent service, straightforward and professional. I took my older Prius here after the battery died, and I knew there would be additional maintenance to be done. They replaced the brakes and a few other things and gave me a very competitive quote on new tires. I ended up going somewhere else for tires but I wish…
I've been to both sides of DNA for body work and mechanics and have not been disappointed. The mechanics are truly skilled, knowledgeable, patient, and kind. I bought a used BMW X1 that did seem to be fine at the time of purchase...but as things go, in time, these cars need maintenance the older they are. After a…
Very relieved and happy that I found DNA for my car repair needs. I have tried a few different shops over the last couple of years and finally feel I’ve found a shop that is thorough, fair, and responsive.
Fast, Thorough and Great Communication Everyone I dealt with was friendly, even the technician. I appreciate the detailed reports and text communication after the assessment. And the prompt responses and efficient work. The prices are fair, and I have a lot of respect for their work and care. Definitely recommending!
DNA Automotive have been my mechanics for over 3 years. Their customer service is exemplary. They do the job right the first time, value my time and offer great work at a fair price. I’m a life-long customer due to their integrity and highly recommended them for all of your mechanical and auto body needs.
The radiator hoses busted in my car and all my coolant leaked out and my radiator needed replacing. But, to make sure my engine was still OK, DNA also did a full engine test. Thank goodness it was OK! They had to order parts, but it was fixed even before they said it would be completed (2 days ahead of time). THANK YOU DNA!!!
DNA staff are amazing. Responsive, professional, communicative and so personable. They all manage to make an auto repair enjoyable! Will never consider another business for automotive needs.
Competent, prompt, friendly, fairly priced.
Had 2 of our cars serviced here today and they did a great job. Leo helped us and they got things done quickly and I never felt like they were upselling us anything. Very reasonable pricing too. Thank you DNA Automotive!!
Friendly, clean and honest
Got some great info on my Ride..
I was introduced to DNA by my brother-in-law, who works on his own car and races at Sears Point. I knew that if he would vouch for them that they would be excellent, and they have been. For several years now I have entrusted the care of my Lexus to the professionals at DNA, and I continue to recommend them to…
DnA Automotive took care of me from day 1. I reached out to them about my car after an accident and they took on the job with no hesitation the next morning they came to vallejo to tow my car and got to work. My vehicle was damaged front and back from being sandwiched. My liftgate was replaced both front and rear…
I'm always happy to have DNA as my car mechanic, I've been with them for almost a year and didn't have any issue with them. Antonio and Donny are always friendly, always smiling and treating their customers very well, they are also professionals, and honest. This week for example I took my car to change the oil,…
Poor quality not on time dishonest mechanics They will make something up to get money out your car
For over 5 years DNA has been the only shop I take my cars. The guys are very friendly and trustworthy. Very good prices, they are always on time and go above and beyond any expectation. I always recommend DNA to all my friends and they love it.
DNA is great! They've been doing work on my Mazda since we moved to San Rafael and they're super knowledgeable, honest, and quick. Highly recommended!
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 47 | — |
| General repairs & maintenance | 35 | — |
| Tires | 30 | — |
| Auto engine diagnostic | 23 | — |
| Vehicle Inspection | 22 | — |
| Engine repair | 20 | — |
| Wheel alignment | 20 | — |
| Auto maintenance | 16 | — |
