Analyzing 6,750,3346.8M ReviewsFor 19,07219.1K Experts

Experts Reviews · Company report
DNA Automotive logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%78+18.9Value 14%93+13.2Replies to reviews 7%33+2.3Craft & service penalty94−0.6Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE

DNA Automotive

Novato, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #46Position by Experts Score among all companies we track in this category. of 78 tire shops · 4.8★ from 366 Google reviews

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Report card

Percentile vs other tire shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.DNA Automotive is better than 83% of tire shops.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.DNA Automotive is better than 78% of tire shops.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.DNA Automotive is better than 94% of tire shops.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.DNA Automotive is better than 93% of tire shops.A
93
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.DNA Automotive is better than 100% of tire shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.DNA Automotive is better than 33% of tire shops.D
33

Reviews for your job

Customers hired DNA Automotive for 8 kinds of job.

DNA Automotive for battery

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Battery”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 13
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Battery”

MaggieLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Excellent service, straightforward and professional. I took my older Prius here after the battery died, and I knew there would be additional maintenance to be done. They replaced the brakes and a few other things and gave me a very competitive quote on new tires. I ended up going somewhere else for tires but I wish…

Reasonable priceAuto engine diagnosticBrakesAuto maintenance
AndreLocal Guide · 90 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fast, Thorough and Great Communication Everyone I dealt with was friendly, even the technician. I appreciate the detailed reports and text communication after the assessment. And the prompt responses and efficient work. The prices are fair, and I have a lot of respect for their work and care. Definitely recommending!

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticBattery
David3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I was introduced to DNA by my brother-in-law, who works on his own car and races at Sears Point. I knew that if he would vouch for them that they would be excellent, and they have been. For several years now I have entrusted the care of my Lexus to the professionals at DNA, and I continue to recommend them to…

Auto tire replacementBatteryBrakes
Priscila10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

I'm always happy to have DNA as my car mechanic, I've been with them for almost a year and didn't have any issue with them. Antonio and Donny are always friendly, always smiling and treating their customers very well, they are also professionals, and honest. This week for example I took my car to change the oil,…

A/C installation & repairAir & cabin filter replacementBattery
Jenny4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

They are great at their job. Always pleasant with their customers ☺ and they make sure you leave there a satisfied customer. Keep up the great works guy's 👍

BatteryService not listed
JaenCarlo8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

The best service ever. Everything was perfect, the diagnosis, the work, the price, and the time. A serious quality service which makes me always want to return and recommend it to others.

BatteryElectrical+ Punctuality+ Quality+ Professionalism
Davidson3 years ago★★★★★

Rating only, no written review.

BatteryAuto engine diagnosticEngine repair
Stewart1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementBatteryBrakes
alexander3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

BatteryAuto engine diagnosticElectrical repair+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 68%Overpriced 4%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Oil change47—
General repairs & maintenance35—
Tires30—
Auto engine diagnostic23—
Vehicle Inspection22—
Engine repair20—
Wheel alignment20—
Auto maintenance16—

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