Analyzing 6,657,1206.7M ReviewsFor 18,65518.7K Experts

Experts Reviews · Company report
DNA Automotive logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%78+18.9Value 14%93+13.2Replies to reviews 7%33+2.3Craft & service penalty94−0.6Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE

DNA Automotive

Novato, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #46Position by Experts Score among all companies we track in this category. of 78 tire shops · 4.8★ from 366 Google reviews

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Report card

Percentile vs other tire shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.DNA Automotive is better than 83% of tire shops.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.DNA Automotive is better than 78% of tire shops.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.DNA Automotive is better than 94% of tire shops.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.DNA Automotive is better than 93% of tire shops.A
93
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.DNA Automotive is better than 100% of tire shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.DNA Automotive is better than 33% of tire shops.D
33

Reviews for your job

Customers hired DNA Automotive for 8 kinds of job.

DNA Automotive for exhaust

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Exhaust”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 10
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 4 Google reviews tagged “Exhaust”

Richard2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 14 hours ago★★★★★

I have trust that the work needed will be done correctly. The service over the years increased the manufactured status quo. For example, the miles per gallon went from 53.5 to 54.5 increase! Nice to wait in a reception area that is clean.

Great priceAir & cabin filter replacementExhaustTires
JoseLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great place to bring your car for maintenance service

Reasonable priceExhaust
Rosario1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

August 10, 2026 Hi Everyone at DNA, in San Rafael. Thank you, thank you, thank you for helping me with the car. I really needed help. When I started the car that morning, the car felt as if I was driving with the brakes on. I know not much about cars. It’s so easy to be taken advantage of because I know so…

Reasonable priceTransmissionElectrical repairAir & cabin filter replacement
Damani3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

DnA Automotive took care of me from day 1. I reached out to them about my car after an accident and they took on the job with no hesitation the next morning they came to vallejo to tow my car and got to work. My vehicle was damaged front and back from being sandwiched. My liftgate was replaced both front and rear…

Auto body & trim repairAuto body & trim replacementBody & Trim

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 68%Overpriced 4%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Oil change47—
General repairs & maintenance35—
Tires30—
Auto engine diagnostic23—
Vehicle Inspection22—
Engine repair20—
Wheel alignment20—
Auto maintenance16—

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