How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%78+18.9Value 14%93+13.2Replies to reviews 7%33+2.3Craft & service penalty94−0.6Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCOREDNA Automotive
Novato, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #46Position by Experts Score among all companies we track in this category. of 78 tire shops · 4.8★ from 366 Google reviews
Report card
Percentile vs other tire shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired DNA Automotive for 8 kinds of job.
DNA Automotive for oil change
Clear ✕All 47 Google reviews tagged “Oil change” · showing 20
Able to do my oil change right away and completed in less than the stated time. Excellent!
DNA is my go to shop here in Marin county! Whether you go to the location in SR or Novato you can rest assured that you are going to receive great service from a great bunch of people that work there. They are friendly and helpful. The prices are good as well. Check them out.
The motor for the window on the passenger side of my Jeep gave out. I had been going to All Auto but had a bad communication experience with the owner. I called DNA Automotive and spoke with Oscar. Dropped off the Jeep and had it back by the end of the day. The communication was fantastic. They even came back with…
I felt very confident as soon as I walked in the door. They have a real solid operation. I have a new home for my van maintenance.
The work was done fast and at the highest quality, as I have come to expect. I drive to DNA from SF because it’s such an amazing place. I highly recommend to all.
DNA did an outstanding job on my Honda Pilot. They went above and beyond to make sure all the repairs were completed correctly and that my vehicle was back on the road in excellent condition. Their communication throughout the entire process was exceptional—they kept me informed every step of the way and clearly…
The guys at DNA are AWESOME, they always have time to work on my car, are quick, and let me know exactly what's goin on. Definitely check 'em out!
I’ve been bringing my car here for a few years. I really appreciate their professionalism and friendliness. Getting an appointment is easy. The car is always ready when promised. And most importantly, my 10 year-old Mercedes has not encountered any major problems since I’ve been servicing my car with them.
Really glad I heard about DNA from a friend. My 2014 Prius V blew its head gasket, so I knew it would be a very expensive job. Miguel worked with me to get me a reasonable price, and they got it done in less than a week. Their communication was excellent the whole way. I’ll definitely be coming back for future service.
Quality customer service, professional team members, excellent repair work and fair pricing
Bueno, lo primero que nada un buen servicio y es mi taller favorito, siempre he llevado allí mi vehículo y es por eso que siempre voy Para que le den el mantenimiento hacia mi carro
Excellent service, straightforward and professional. I took my older Prius here after the battery died, and I knew there would be additional maintenance to be done. They replaced the brakes and a few other things and gave me a very competitive quote on new tires. I ended up going somewhere else for tires but I wish…
Very relieved and happy that I found DNA for my car repair needs. I have tried a few different shops over the last couple of years and finally feel I’ve found a shop that is thorough, fair, and responsive.
Solid place, nice people, decent prices. They installed sumo springs and swapped in new house batteries for my Promaster Solis 59PX. Very reasonably priced, did it in 2 hours. Supplied my own parts, they had no issue with that. Will definitely use again for future work.
You guy's are the best !! Very friendly and professional..Out standing service !!
DNA Automotive have been my mechanics for over 3 years. Their customer service is exemplary. They do the job right the first time, value my time and offer great work at a fair price. I’m a life-long customer due to their integrity and highly recommended them for all of your mechanical and auto body needs.
Always professional and friendly
Always first class service with a smile
I've been bringing my Toyota Prius to DNA Automotive for several years now. I wish there was a shop I trusted closer to our home in Berkeley, but these guys are worth the trip across the bridge. Probably the most helpful, honest and friendly team of mechanics I've experienced. Highly recommended.
Had 2 of our cars serviced here today and they did a great job. Leo helped us and they got things done quickly and I never felt like they were upselling us anything. Very reasonable pricing too. Thank you DNA Automotive!!
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 47 | — |
| General repairs & maintenance | 35 | — |
| Tires | 30 | — |
| Auto engine diagnostic | 23 | — |
| Vehicle Inspection | 22 | — |
| Engine repair | 20 | — |
| Wheel alignment | 20 | — |
| Auto maintenance | 16 | — |
