How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%78+18.9Value 14%93+13.2Replies to reviews 7%33+2.3Craft & service penalty94−0.6Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCOREDNA Automotive
Novato, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #46Position by Experts Score among all companies we track in this category. of 78 tire shops · 4.8★ from 366 Google reviews
Report card
Percentile vs other tire shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired DNA Automotive for 8 kinds of job.
DNA Automotive for wheel alignment
Clear ✕All 20 Google reviews tagged “Wheel alignment”
Excellent service!!!Excellent customer service!!! #1in Marin county. Very professional.
Antonio was super patient and helpful in diagnosing several issues with my truck. All good now - thanks! Dave
Excellence in customer service
All of the folks with whom I’ve worked at DNS have been remarkably kind and patient. DNS performed an alignment adjust and a ACC reset service. I say “patient” because I have come back on 2 occasions confused and convinced that the ACC system was faulty The gentleman at the front desk listened and the “Tech…
Always first class service with a smile
Amazing service. Great follow thru...
The best and most trusted place in marin county. They treat you like family as soon as you walk through the door. They work Over and beyond to make your experience the best.
This is the only place we'll get work done on our car. Not only do they do great work at a fair price, but they're awesome people as well.
I was introduced to DNA by my brother-in-law, who works on his own car and races at Sears Point. I knew that if he would vouch for them that they would be excellent, and they have been. For several years now I have entrusted the care of my Lexus to the professionals at DNA, and I continue to recommend them to…
The service was efficient and prices were clear and competitive. The prices are communicated in due time and there are no surprises. They respected the timing. On top of that, they are really friendly and respectful. I'll keep going there.
I'm always happy to have DNA as my car mechanic, I've been with them for almost a year and didn't have any issue with them. Antonio and Donny are always friendly, always smiling and treating their customers very well, they are also professionals, and honest. This week for example I took my car to change the oil,…
DNA has been wonderful every time I've been — and every time I've sent my friends. They're friendly, quick, and fair.
Poor quality not on time dishonest mechanics They will make something up to get money out your car
Nice experiences. This was over 3 weekly visits due to my issues with parts and making the car drive-able. They were consistently friendly. They clearly and accurately described the service ahead of time. They mounted and balanced 2 new tires I provided and did an alignment. They went beyond expectations rechecking…
For over 5 years DNA has been the only shop I take my cars. The guys are very friendly and trustworthy. Very good prices, they are always on time and go above and beyond any expectation. I always recommend DNA to all my friends and they love it.
DNA is great! They've been doing work on my Mazda since we moved to San Rafael and they're super knowledgeable, honest, and quick. Highly recommended!
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 47 | — |
| General repairs & maintenance | 35 | — |
| Tires | 30 | — |
| Auto engine diagnostic | 23 | — |
| Vehicle Inspection | 22 | — |
| Engine repair | 20 | — |
| Wheel alignment | 20 | — |
| Auto maintenance | 16 | — |
