michal b3 reviewsTotal number of Google reviews michal has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service.
- Services: Brakes
DNA Automotive
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%96+66.5Reliability 31%94+28.9Craft & service penalty99−0.1Experts Score= 95Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 148 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 90%
5.0 ★★★★★ 40 Google reviews · 16 photos
98%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Sep 2026latest review
DNA Automotive at a glance
Customers consistently describe DNA Automotive as providing honest, professional, and reasonably priced auto repair services. Recurring themes highlight clear communication, quick turnaround times, and fair pricing for various vehicle issues, including diagnostics and routine maintenance. With a perfect 5.0 rating from forty reviews, patrons note the shop's reliability and willingness to explain technical details without overcharging. No significant criticisms appear in the provided excerpts, as all reviews are positive.
- Google rating: 5.0 out of 5 from 40 reviews (98% five-star).
- Reviews on this page: 40 Google reviews (30 with written comments, 1 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: September 28, 2026.
- Service: Auto Repair Shop serving Woodcliff Lake, New Jersey.
Data from Google, last updated October 25, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.DNA Automotive: 96/100 on this factor. Category median: 87.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.DNA Automotive: 94/100 on this factor. Category median: 83.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.DNA Automotive: 99/100 on this factor. Category median: 99.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.DNA Automotive: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 59.–
–
Bar = this company · dark tick = category median.
Star ratings
40 Google reviews we collected
- 5 stars3998%
- 4 stars13%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 30 written reviews
- Praise5396%
- Complaints24%
Topic share
How often each topic comes up in the written reviews
- Honesty & trust1120%
- Quality & results1018%
- Staff & attitude1018%
- Price & value1018%
- Would recommend713%
- Speed & response59%
- Communication24%
What customers talk about
We read 30 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great service, fair prices and most importantly- an honest mechanic.”
“They do great work, don't take advantage of any lack of car knowledge, won't nickel and dime you, and they are overall everything needed in a mechanic.”
“The auto shop owner Steve has been very professional.”
“His prices are very reasonable, he's flexible, and he gets your car in quickly for whatever repairs you need done.”
“I highly recommend DNS automotive.”
“I can't recommend it enough, and I would give it ten stars if I could.”
“He has been very responsive to my texts and calls.”
“He communicated the technical details for me to make the decision.”
People customers mention
- Steve 6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired DNA Automotive for 2 kinds of job. Pick one to see what they paid and said.
Recent reviews
JoshLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I've been bringing my old 08 Nissan here since 2022. I can't recommend them enough. They do great work, don't take advantage of any lack of car knowledge, won't nickel and dime you, and they are overall everything needed in a mechanic.
Ivan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
The auto shop owner Steve has been very professional. He identified the parts that made the noise then discussed with me the options and plans. He communicated the technical details for me to make the decision. Then he ordered the parts and replaced them as soon as the parts arrived. He has been very responsive to…
Amanda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
My mother just got a flat tire 1 hour ago and luckily we were close to DNA Automotive. The mechanic kindly WALKED to our car to pump air into the flat tire, drove it to the shop, and fixed it within less than 30 minutes! He was so kind, professional, and helpful. We had a great experience and are very thankful to…
kbaig4u2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
We been seeing Steve for our 3 cars, and everytime we have an isssue with our cars I just drop off the key and a litle note of what needed to be done. He gets back right away. Great mechanic, reliable and reasonable. Highly recommended.
NYCLocal Guide · 1,082 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Steven is a great guy known him for 15 years before his business. He is honest and his team and is competent.
AjayLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Excellent professional service done for my Prius, Corolla and Odyssey . I have been his customer for last 3 years.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Brakes | 3 | — |
| Oil change | 2 | — |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 40 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Josh SwarmLocal Guide · 9 reviewsTotal number of Google reviews Josh has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI've been bringing my old 08 Nissan here since 2022. I can't recommend them enough. They do great work, don't take advantage of any lack of car knowledge, won't nickel and dime you, and they are overall everything needed in a mechanic.
Ivan Cheung5 reviewsTotal number of Google reviews Ivan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe auto shop owner Steve has been very professional. He identified the parts that made the noise then discussed with me the options and plans. He communicated the technical details for me to make the decision. Then he ordered the parts and replaced them as soon as the parts arrived. He has been very responsive to my texts and calls. His price was also very reasonable. I can totally trust him for his workmanship. This is best auto shop in the area.
Visar Ceku5 reviewsTotal number of Google reviews Visar has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing place,right on point and very helpful! Steve it’s amazing.
Amanda Cheung3 reviewsTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy mother just got a flat tire 1 hour ago and luckily we were close to DNA Automotive. The mechanic kindly WALKED to our car to pump air into the flat tire, drove it to the shop, and fixed it within less than 30 minutes! He was so kind, professional, and helpful. We had a great experience and are very thankful to receive help much faster than Triple A could have helped! I highly recommend DNS automotive.
Michael LemkenLocal Guide · 15 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSteve is the man, always excellent quick service.
kbaig4u2 reviewsTotal number of Google reviews kbaig4u has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe been seeing Steve for our 3 cars, and everytime we have an isssue with our cars I just drop off the key and a litle note of what needed to be done. He gets back right away. Great mechanic, reliable and reasonable. Highly recommended.
NYC GuideLocal Guide · 1,082 reviewsTotal number of Google reviews NYC has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSteven is a great guy known him for 15 years before his business. He is honest and his team and is competent.
Juan DominguezLocal Guide · 56 reviewsTotal number of Google reviews Juan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service, very experienced and great communication
Chuck LemkenLocal Guide · 15 reviewsTotal number of Google reviews Chuck has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service, fair prices and most importantly- an honest mechanic.
Business details
- Address: 59 Kinderkamack Rd, Westwood, NJ 07675
- Phone: (201) 666-1676
- Service area: Woodcliff Lake, NJ