iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%72+39.3Reliability 24%69+16.7Value 14%55+7.8Replies to reviews 7%100+7.1Craft & service penalty7−9.3Experts Score= 62Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.62SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#67 of 75 septic tank servicesiPosition by Experts Score among all companies we track in this category. · better than 11%
4.5★★★★★49 Google reviews
86%five-star reviews
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Do It Right Plumbing Sewer & Services, LLC at a glance
Google reviewers rate Do It Right Plumbing 4.5 out of 5 stars based on 49 reviews, with the owner responding to all of them. Positive feedback highlights punctuality, clear communication, and reasonable pricing for services like emergency repairs, toilet installations, and drain unclogging. However, low-star reviews criticize high diagnostic fees, requests for pre-payment, and aggressive sales tactics, noting that quotes were significantly higher than competitors.
Google rating: 4.5 out of 5 from 49 reviews (86% five-star).
Reviews on this page: 49 Google reviews (49 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 6, 2025.
Service: Septic Tank Service serving Eagan, Minnesota.
Data from Google, last updated November 2, 2026.
Score profile vs other septic tank services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: craft & service.
This companySeptic Tank Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Do It Right Plumbing Sewer & Services, LLC: 72/100 on this factor. Category median: 90.B
72
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Do It Right Plumbing Sewer & Services, LLC: 69/100 on this factor. Category median: 86.B
69
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Do It Right Plumbing Sewer & Services, LLC: 7/100 on this factor. Category median: 94.F
7
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Do It Right Plumbing Sewer & Services, LLC: 55/100 on this factor. Category median: 100.C
55
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Do It Right Plumbing Sewer & Services, LLC: 100/100 on this factor. Category median: 73.A
100
Bar = this company · dark tick = category median.
Star ratings
49 Google reviews we collected
4.5of 5
5 stars4286%
4 stars12%
3 stars00%
2 stars24%
1 star48%
Praise vs complaints
Phrases our text analysis found in 49 written reviews
93%praise
Praise10493%
Complaints87%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2623%
Quality & results1816%
Speed & response1715%
Would recommend1513%
Price & value1413%
Honesty & trust1211%
Communication109%
What customers talk about
We read 49 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From start to finish, the experience was everything you hope for when dealing with a home repair professional.”
“One of the most unprofessional people in the business.”
“…was outstanding—everything was done right the first time, with clear attention to detail and a commitment to doing things properly, not just quickly.…”
“Pedro always treats me right, is prompt and resolves this issues quickly.”
“I’m very grateful I made this new connection, and fully recommend him.”
“Perhaps best of all, his pricing was extremely fair.”
“Completely untrustworthy, overpriced and willing to threaten the customer.”
“He’s not necessarily the cheapest but he’s reasonably priced, he’s honest, and will let you know what you need or don’t need at the onset of a project.”
“When he arrived, I explained the plumbing issue in detail, and Mr.”
People customers mention
Pedro13 reviews
Berrios5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Do It Right Plumbing Sewer & Services, LLC for 7 kinds of job. Pick one to see what they paid and said.
KKay11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Pedro did a great job. He explained all that had to be done very well. He showed up very well prepared and got the job of installing a new toilet in no.time. THANK YOU VERY MUCH!!
Pedro did a great job. He explained all that had to be done very well. He showed up very well prepared and got the job of installing a new toilet in no.time. THANK YOU VERY MUCH!!
Price assessment: Reasonable price
Price: $1,000+
Response from the owner · a year ago
Thank you so much for the wonderful review, Kay! I'm glad to hear that Pedro was able to explain everything clearly and get your new toilet installed efficiently. We appreciate your kind words and look forward to serving you again in the future!
E
Enrique Blanco2 reviewsiTotal number of Google reviews Enrique has written across all businesses on Google Maps, not just this one.
I had the pleasure of working with Do It Right Plumbing on June 25, 2025, and I cannot recommend them highly enough—especially Mr. Berrios, the plumber assigned to the job. From start to finish, the experience was everything you hope for when dealing with a home repair professional.
Mr. Berrios was incredibly responsive. He replied promptly to my initial request and quickly got me on his schedule. Unlike so many service providers who leave you guessing, he showed up exactly on time—a level of professionalism that immediately gave me confidence in his work.
When he arrived, I explained the plumbing issue in detail, and Mr. Berrios took the time to actively listen and ask thoughtful follow-up questions to make sure he fully understood the problem. Rather than jumping straight in, he reassured me that he had the tools and experience to take care of it—and he delivered on that promise completely.
Throughout the job, he worked efficiently and with great care. He maintained a clean workspace the entire time, which I truly appreciated, especially given how messy plumbing jobs can sometimes be. The quality of his work was outstanding—everything was done right the first time, with clear attention to detail and a commitment to doing things properly, not just quickly.
Perhaps best of all, his pricing was extremely fair. For the level of service, craftsmanship, and professionalism he provided, I felt the cost was more than reasonable. It’s rare to find that combination of affordability and high quality, but Mr. Berrios delivered both.
I wouldn’t hesitate to call Do It Right Plumbing again, and I’ll be recommending them—and Mr. Berrios in particular—to friends and family. It’s clear they live up to their name. Thank you again for a job done right!
Response from the owner · a year ago
Thank you so much for the wonderful review. Pedro and Do It Right Plumbing take great pride in a job well done and in providing fantastic customer service. We thank you for your kind words and look forward to seeing you again in the future.
M
Michael Athorn4 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
I woke up this morning and was in a panic because water was leaking from the ceiling on the second floor under my bathtub. I was so worried, I knew I could not afford the huge job and I didn’t know who to call. I feel blessed I found Pedro’s listing at Do It Right Plumbing. He came in 3 hours, he worked with me as a team to diagnose the problem and then discuss short and long term solutions. He found a great way to help me fix it for now that keeps my home and my family safe and charged a reasonable amount, while also giving me advice for the more long term options to improve my home in the future. This is the sort of family business our country doesn’t have enough of anymore. Professional quality, master experience, but real personal business conducted between neighbors. I’m very grateful I made this new connection, and fully recommend him.
Price assessment: Reasonable price
Services: Plumbing leak repair
Response from the owner · a year ago
Thank you, Michael, for this great, detailed review. We are so happy that Pedro was able to help you out and provide such great results for you and your home and family. We look forward to providing you with our services in the future!
J
Jeff Gerst3 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
We’ve used Do It Right Plumbing for years. Owner Pedro Berrios is a great plumber and we use and recommend his company for all of our plumbing needs. He’s not necessarily the cheapest but he’s reasonably priced, he’s honest, and will let you know what you need or don’t need at the onset of a project. I don’t look forward to needing plumbing repair, but I’m always happy to see Pedro.
Response from the owner · a year ago
Thank you so much for your positive review of Pedro and your recommendation. As always, we are so happy we were able to help you out with your plumbing needs and hope to serve you again in the future.
C
Catherine Lundoff7 reviewsiTotal number of Google reviews Catherine has written across all businesses on Google Maps, not just this one.
I've worked with DIRP on several projects and have always been happy with results. Pedro always treats me right, is prompt and resolves this issues quickly. Highly recommend DIRP.
Response from the owner · a year ago
Thank you so much for the great review, Steven. We appreciate all the opportunities to provide service and hope we'll see you again.
C
CAROL STJOHN9 reviewsiTotal number of Google reviews CAROL has written across all businesses on Google Maps, not just this one.
Pedro Berrios did a fantastic job. I had a hole in the pipe with water spraying out above my hot water heater. I called him and he came right over. The hole in the pipe was not easy to get at but he did a great job to repair it. What a professional job done. I would recommend Do It Right Plumbing to anyone. Thanks Pedro!
Response from the owner · a year ago
Thank you, Carol, for your great review! We're so happy to have helped, and hope to serve you again for your future plumbing needs.
T
Tim Dooley3 reviewsiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
