Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Dogtopia of Downers Grove logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%68+16.5Value 14%72+10.2Replies to reviews 7%83+5.9Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

Dogtopia of Downers Grove

Romeoville, IL · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #44Position by Experts Score among all companies we track in this category. of 64 pet boarding facilities · 4.7★ from 218 Google reviews

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Report card

Percentile vs other pet boarding facilities (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dogtopia of Downers Grove is better than 77% of pet boarding facilities.B
77
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dogtopia of Downers Grove is better than 68% of pet boarding facilities.B
68
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Dogtopia of Downers Grove is better than —% of pet boarding facilities.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Dogtopia of Downers Grove is better than 72% of pet boarding facilities.B
72
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dogtopia of Downers Grove is better than 100% of pet boarding facilities.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Dogtopia of Downers Grove is better than 83% of pet boarding facilities.A
83

Reviews for your job

Customers hired Dogtopia of Downers Grove for 8 kinds of job.

Dogtopia of Downers Grove for dog ear cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Dog ear cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 5 Google reviews tagged “Dog ear cleaning”

CharleyLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Christina in grooming is the best. She is amazing with my dogs and has a true passion for her job and pets. My dogs love her and they always look and smell so good after their services with her.

Reasonable priceDog ear cleaningDog groomingDog full service grooming
Meg10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Pet was well cared for and staff was excellent!

Great priceDog ear cleaningDog groomingDog boarding
carrie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We are so lucky to have found Carrie, a wonderful person and groomer, at Dogtopia. She is professional, friendly, knowledgeable, and cares for our dogs in addition to grooming them beautifully. We are so grateful for her talent and feel confident leaving our dogs in her capable hands.

Customer photo from carrie's reviewCustomer photo from carrie's review
Reasonable priceDog ear cleaningDog anal gland expressionDog grooming
Christine9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I absolutely love Christina! My dogs absolutely love her. My 1st dog that absolutely hates water but is always wagging when he sees her. My other 90lb dog who hates getting his nails grinded, has recently wrestled three people off of him and tore up the salon a bit and they could not get them done. Christina gets…

Reasonable priceDog ear cleaningDog groomingDog bathing and blow dry
Monica5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Reasonable priceDog ear cleaningDog anal gland expressionDog grooming

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 66%Overpriced 6%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Dog grooming22—
Dog nail trimming14—
Dog daycare9—
Dog full service grooming9—
Dog bathing and blow dry9—
Dog teeth brushing6—
Dog ear cleaning5—
Dog boarding4—

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