Dog day care center · Romeoville, IL · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%68+16.5Value 14%72+10.2Replies to reviews 7%83+5.9Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#44 of 64 pet boarding facilitiesiPosition by Experts Score among all companies we track in this category. · better than 32%
4.7★★★★★218 Google reviews · 24 photos
86%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Dogtopia of Downers Grove 4.7 out of 5 stars based on 218 reviews. Customers frequently praise the grooming services, noting that staff members are gentle, patient, and effective with anxious or senior dogs. Positive feedback also highlights the convenience of online scheduling, the availability of live camera feeds, and the friendliness of the front desk team. However, several low-star reviews criticize the facility for poor communication, including unanswered phone calls and a lack of transparency regarding pet incidents or medication administration.
Google rating: 4.7 out of 5 from 218 reviews (86% five-star).
Reviews on this page: 218 Google reviews (164 with written comments, 29 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: August 20, 2026.
Service: Pet Boarding Facility serving Romeoville, Illinois.
Data from Google, last updated October 28, 2026.
Score profile vs other pet boarding facilities
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Dogtopia of Downers GrovePet Boarding Facilities median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dogtopia of Downers Grove: 77/100 on this factor. Category median: 86.B
77
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dogtopia of Downers Grove: 68/100 on this factor. Category median: 78.B
68
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Dogtopia of Downers Grove: 72/100 on this factor. Category median: 96.B
72
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dogtopia of Downers Grove: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Dogtopia of Downers Grove: 83/100 on this factor. Category median: 42.A
83
Bar = this company · dark tick = category median.
Star ratings
218 Google reviews we collected
4.7of 5
5 stars18886%
4 stars126%
3 stars31%
2 stars21%
1 star136%
Praise vs complaints
Phrases our text analysis found in 164 written reviews
96%praise
Praise13796%
Complaints64%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price825%
Reasonable2166%
Overpriced26%
Not sure13%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6545%
Would recommend2417%
Quality & results2014%
Honesty & trust1510%
Price & value96%
Speed & response53%
Communication53%
What customers talk about
We read 164 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff are all very nice and truly care about all of the dogs.”
“Called to ask questions they were so rude, I will never take my dog to this kind rude people”
“If you're looking for a daycare for your dog, I would highly recommend Dogtopia Downers Grove!”
“Carrie always does an amazing job grooming Ava and checks in via text during the appointment.”
“The staff is amazing and you can tell they genuinely care about all of the dogs.”
“Prices are great and fair, love the pickup police’s and the snack menu is an amazing touch!”
“The staff is quick to update me if they are any issues or concerns.”
“The communication with them is great, open & honest”
People customers mention
Carrie19 reviews
Kimberly4 reviews
Jackie3 reviews
Bailey3 reviews
Kathy3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Dogtopia of Downers Grove for 8 kinds of job. Pick one to see what they paid and said.
TTracy5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great place for your dogs! My 2 love it! The staff are all very nice and truly care about all of the dogs. So happy we found it!
Reasonable priceDog daycare
CCaron3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
We have been going to Dogtopia for 4+ years. Our dog LOVES seeing his groomer, Carrie! She took the time to establish a positive rapport with him early on, and he has loved getting groomed/seeing Carrie since.
Reasonable priceDog grooming
CCharleyLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
Christina in grooming is the best. She is amazing with my dogs and has a true passion for her job and pets. My dogs love her and they always look and smell so good after their services with her.
Reasonable priceDog ear cleaningDog groomingDog full service grooming
EEileen1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Carrie has been grooming our dog Ava since she was a puppy. She is friendly, professional, and most importantly our dog loves her! Carrie always does an amazing job grooming Ava and checks in via text during the appointment. Ava literally can’t wait to see Carrie every time we go!
Reasonable priceDog grooming
LLuke6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
If you are looking for an amazing dog groomer, Carrie fits the bill. Luke, my anxious labradoodle has been coming to Carrie for almost eight years. Luke is happy to see her and always come home with a smile. Carrie is an expert in her craft. Along with being kind and caring to the dogs and their owners. She is a gem and we love her.
Dog grooming
JJennifer4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Carrie is the absolute best groomer!! So grateful for her caring touch with our dog peyton. Peyton runs in to see her every time! She’s the best there is!🐶
Great place for your dogs! My 2 love it! The staff are all very nice and truly care about all of the dogs. So happy we found it!
Price assessment: Reasonable price
Services: Dog daycare
Response from the owner · 2 months ago
Hi Tracy! Thank you for leaving us such a great rating/review! We love having your pups with us! They are so much fun to be with, and have made so many BFFF's! We are so happy you found us too!
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Caron Jones3 reviewsiTotal number of Google reviews Caron has written across all businesses on Google Maps, not just this one.
We have been going to Dogtopia for 4+ years. Our dog LOVES seeing his groomer, Carrie! She took the time to establish a positive rapport with him early on, and he has loved getting groomed/seeing Carrie since.
Price assessment: Reasonable price
Services: Dog grooming
Response from the owner · 3 months ago
Hi Caron and Henry! We love seeing Henry in our grooming department with Carrie, and all our other amazing groomers! He is so much fun to have with us, and you can tell he loves the way he feels when he is all done being groomed! We truly appreciate the trust, and value that you have in us all these years. We will see you both again soon!! Thank you so much :)
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Lindsay Auble7 reviewsiTotal number of Google reviews Lindsay has written across all businesses on Google Maps, not just this one.
We've been bringing our dog, Daisy, to Dogtopia Downers Grove for over a year now, ever since she was a puppy, and she absolutely loves it. She knows the drive there and gets so excited when we pull in that she's practically jumping out of the car to get inside!
I love being able to check the cameras during the day. Every time I look, her tail is wagging, she's running around with her friends, and she's having the best time. It gives us so much peace of mind while we're at work knowing she's getting exercise, socialization, and is in such good hands.
The staff is amazing and you can tell they genuinely care about all of the dogs. Daisy is always so excited to see Jesse and Lilli (and all of the staff!), and it's obvious they take such great care of her. We can't thank everyone at Dogtopia enough for giving Daisy such a fun, safe place to spend her day. If you're looking for a daycare for your dog, I would highly recommend Dogtopia Downers Grove!
Response from the owner · 3 months ago
Hi Lindsay and Daisy! Thank you so much for taking the time to leave such an amazing review of our staff, and location! We truly love having Daisy with us! She is great, has so many BFFFs (best furry friends forever), and we just love watching how playful she is with the other pups in our daycare! Her happy face brightens our day, we see it as soon as she walks in! We love that she knows the route, to and from her most exciting day ever! The trust, and value that you have in us is very much appreciated! We look forward to seeing you both again very soon!
C
Charley DavisLocal Guide · 20 reviewsiTotal number of Google reviews Charley has written across all businesses on Google Maps, not just this one.
Christina in grooming is the best. She is amazing with my dogs and has a true passion for her job and pets. My dogs love her and they always look and smell so good after their services with her.
Price assessment: Reasonable price
Services: Dog ear cleaning, Dog grooming, Dog full service grooming, Dog nail trimming
Response from the owner · 6 months ago
Hi Charley! Thank you for taking the time to review us/Christina! She is amazing, and loves spending time with your dogs in our grooming salon! We know they love being with her too! We look forward to seeing you all again soon :)
M
Michelle RomanoLocal Guide · 25 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Hi Michelle and Ernie! Thank you so much for the great rating and review! Andrew is awesome, we agree! Ernie loved his time with Andrew, and our entire grooming department staff! We saw his smile :) We truly appreciate the value, and trust, that you have in us with Ernie spending time in daycare as well! We look forward to seeing you both again soon!
E
Eileen D'Amico1 reviewiTotal number of Google reviews Eileen has written across all businesses on Google Maps, not just this one.
Carrie has been grooming our dog Ava since she was a puppy. She is friendly, professional, and most importantly our dog loves her! Carrie always does an amazing job grooming Ava and checks in via text during the appointment. Ava literally can’t wait to see Carrie every time we go!
Price assessment: Reasonable price
Services: Dog grooming
Response from the owner · 3 months ago
Hi Eileen and Ava! Thank you so much for the great rating and review! We truly appreciate you taking the time, and for recognizing our amazing grooming team at Dogtopia of Downers Grove! Ava always looks so amazing and really enjoys the time she spends with Carrie, and all of our team! See you both again soon :)
L
Luke Osborn6 reviewsiTotal number of Google reviews Luke has written across all businesses on Google Maps, not just this one.
If you are looking for an amazing dog groomer, Carrie fits the bill. Luke, my anxious labradoodle has been coming to Carrie for almost eight years. Luke is happy to see her and always come home with a smile. Carrie is an expert in her craft. Along with being kind and caring to the dogs and their owners. She is a gem and we love her.
Services: Dog grooming
Response from the owner · 3 months ago
Hi Luke, and family! We are so thrilled that you choose Dogtopia of Downers Grove, and Carrie, for all of your grooming services, and for all these years! We love seeing Luke when he comes to visit, he is amazing, and enjoys his time with Carrie, and all our other groomers he gets to see! We truly appreciate the value, and trust, that you have in us and with Carrie. We agree...Carrie is very caring with the pups and their owners!
J
Jennifer Watts4 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Carrie is the absolute best groomer!! So grateful for her caring touch with our dog peyton. Peyton runs in to see her every time! She’s the best there is!🐶
Response from the owner · 3 months ago
Jen and Peyton! Thank you so much for taking the time to review our grooming services at Dogtopia of Downers Grove! Carrie is the absolute best, and yes, Peyton runs to her every time! We are so fortunate to have all the amazing groomers that we have in our grooming department! We look forward to Peyton's next visit with us! P.S...the bows! She looks precious, and all ready for the 4th of July!
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Meg Murphy10 reviewsiTotal number of Google reviews Meg has written across all businesses on Google Maps, not just this one.
★★★★★
Carrie has been grooming my Rocco since he was just 4 months old (Rocco is 11years old now), and I truly cannot imagine taking him anywhere else. She is the only person I trust with him.
Carrie is incredibly kind, compassionate, patient, and gentle. She genuinely loves the dogs she cares for, and it shows in everything she does. Rocco is always happy to see her, and I have complete peace of mind knowing he is in such loving and capable hands.
Over the years, Carrie has become more than just Rocco’s groomer, she has become family. We are so grateful for her and highly recommend her to anyone looking for someone who will treat their pet as if it were their own. ❤️🐾
Price assessment: Great price
Services: Dog full service grooming
Response from the owner · 4 months ago
Thank you Melissa! We love Rocco and he is amazing with Carrie! We appreciate the time you took to review us, and to send pics of this cute little man of yours! We appreciate your trust and value!
