Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Dogtopia of San Jose logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%29+2.1Craft & service penalty99−0.1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Dogtopia of San Jose

San Jose, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #45Position by Experts Score among all companies we track in this category. of 100 pet grooming · 4.9★ from 248 Google reviews

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Report card

Percentile vs other pet grooming (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dogtopia of San Jose is better than 89% of pet grooming.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dogtopia of San Jose is better than 88% of pet grooming.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Dogtopia of San Jose is better than 99% of pet grooming.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Dogtopia of San Jose is better than 100% of pet grooming.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dogtopia of San Jose is better than 100% of pet grooming.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Dogtopia of San Jose is better than 29% of pet grooming.D
29

Reviews for your job

Customers hired Dogtopia of San Jose for 5 kinds of job.

Dogtopia of San Jose for dog grooming

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Dog grooming”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#31 / 56
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “Dog grooming”

CassieLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I can’t possibly list all the great qualities of this facility. The staff go above and beyond to assist my two dog’s needs. They each have distinct personalities and have adjusted to daycare and boarding well. I’m so happy to have found Dogtopia.

Great priceDog groomingDog boarding
Madhu4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We have been taking our dog (Maura) to Dogtopia for the past three months, and we have had a really great experience. What stands out most is the staff. Everyone on the team is incredibly friendly, helpful, and clearly a genuine dog person. That is always reassuring when you are leaving your dog in someone else's…

Reasonable priceDog groomingDog boarding
MohanLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Exceptional customer service! The staff is incredibly friendly, attentive, and always willing to accommodate our needs. Machi and Ziggy absolutely love coming here. Highly recommended to any dog parent!

Reasonable priceDog walkingDog groomingDog boarding
Erin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I love Dogtopia! The staff are the friendliest and sweetest people, and you can tell how much they love each dog. The peace of mind that I have when I leave him there is priceless.

Reasonable priceDog groomingDog boarding
MavisLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Awesome place per Xena 💕

Customer photo from Mavis's review
Reasonable priceDog groomingDog boardingDog daycare+ Responsiveness+ Reliability+ Professionalism
Jean6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

This place is great for my dog, Angus. He spends the day at the doggie daycare, and gets bathed and groomed while there. The staff are amazing, very kind and caring.

Reasonable priceDog grooming
Max4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The team is always welcoming, smiling and professional! We are overly invading our dog’s personal space for several days after a spa appointment— we just can’t get enough of how good they smell. Thanks for always taking care of our fur babies and getting them cleaned up!

Reasonable priceDog grooming

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 13%Reasonable 83%Overpriced 0%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Dog boarding16—
Dog grooming7—
Dog daycare3—
Other pet boarding3—
Dog walking2—

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