Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Don & Sons Body Shop logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%66+16Value 14%100+14.1Replies to reviews 7%61+4.3Craft & service penalty60−4Momentum penalty83−1.7Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE

Don & Sons Body Shop

Ames, IA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #49Position by Experts Score among all companies we track in this category. of 60 towing services · 4.9★ from 160 Google reviews

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Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and satisfaction; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Don & Sons Body Shop is better than 83% of towing services.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Don & Sons Body Shop is better than 66% of towing services.B
66
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Don & Sons Body Shop is better than 60% of towing services.B
60
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Don & Sons Body Shop is better than 100% of towing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Don & Sons Body Shop is better than 83% of towing services.A
83
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Don & Sons Body Shop is better than 61% of towing services.B
61

Reviews for your job

Customers hired Don & Sons Body Shop for 5 kinds of job.

Don & Sons Body Shop for painting

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.57
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Painting”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1

All 7 Google reviews tagged “Painting”

M.Local Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Okay, okay. These guys are awesome! Great communication, and the quality of work was above and beyond. The whole process was easy going and straight forward. Give them a try!!!

PaintingPaint repair
CorsairLocal Guide · 204 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★

My insurance company had me go to Don & Sons for bodywork, and they did a good, professional job on my car and got me back on the road quicker than I expected. UPDATE: I contacted them a year after my experience above, about a non-insurance repair of a very small dent and associated paint touch-up I was quoted a…

PaintingBody & TrimPaint repair+ Punctuality+ Quality+ Professionalism
TimLocal Guide · 144 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

After getting a smaller dent in a parking lot accident, repairs were done to perfection, inside of the car detailed beautifully, and the car was done earlier than expected. I received a few updates through the process also. Great Service, Very Happy!!!

Auto detailingBody & TrimPainting
Peggy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have used Don and Sons 3+ times. I live in DesMoines and choose to drive 40 minutes out of my way to get their services. Why? Because they communicate with me, they do the repairs like I am a family member meaning they want to do it right the first time , they offer a loaner car, and my car comes back detailed.…

Auto detailingBody & TrimPainting+ Punctuality+ Quality+ Professionalism
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I had some minor derecho damage to my Explorer that needed fixing. They did a fantastic job and the detailing was excellent. They did all of the paperwork with my insurance agency and all I had to do was pay the deductible when I showed up! Very happy with the results!

Body & TrimPainting+ Quality+ Professionalism
Heather3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

We had some major hail damage on our truck. My father had taken great care of the truck and it looked great until the hail hit. We never figured it would look quite right again- but after Don and Sons did their work, the truck looks absolutely perfect! It came fully clean and washed on the outside and the inside was…

Body & TrimPainting+ Punctuality+ Quality+ Professionalism
BobbyLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Auto detailingBody & TrimAuto engine diagnostic+ Quality+ Professionalism+ Value

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 60%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Body & Trim14—
Paint repair9—
Painting7—
Auto detailing6—
Steering & suspension repair2—

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