Analyzing 10,639,13710.6M ReviewsFor 30,18530.2K Experts

Experts Reviews · Company report
Don's Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%64+34.9Reliability 24%46+11.2Value 14%100+14.1Replies to reviews 7%4+0.3Craft & service penalty90−1Momentum penalty32−6.8Experts Score= 53Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.53SCORE

Don's Auto Repair

Philadelphia, PA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #155Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.7★ from 518 Google reviews

📞 Call (215) 339-8033Request a call backWebsite ↗

Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Don's Auto Repair is better than 64% of oil change services.B
64
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Don's Auto Repair is better than 46% of oil change services.C
46
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Don's Auto Repair is better than 90% of oil change services.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Don's Auto Repair is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Don's Auto Repair is better than 32% of oil change services.D
32
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Don's Auto Repair is better than 4% of oil change services.F
4

Reviews for your job

Customers hired Don's Auto Repair for 8 kinds of job.

Don's Auto Repair for battery

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 69/100.How Job match is calculatedBuilt only from reviews Google tagged “Battery”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#64 / 73

All 6 Google reviews tagged “Battery”

jesusLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

I've been going to Don for over 15 years now, and he has always done great and fast work at a fair price! I would never take my car anywhere else!

Customer photo from jesus's reviewCustomer photo from jesus's reviewCustomer photo from jesus's reviewCustomer photo from jesus's review
Great priceAir & cabin filter replacementTiresSteering & suspension repair
Kent3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

amazing service and even better customer service. I am an immigrant.

Air & cabin filter replacementTiresGeneral repairs & maintenance
MarlenaLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Here to say that Don's is the best! I'm actually embarrassed that I haven't written a review for this auto repair shop before. I've been going to them for the last decade or so! I’ve bought a car through this shop more than once. So, yes, twice. I’ve definitely written a thank you card to them (which I NEVER do) and…

BatteryBrakesElectrical
SamLocal Guide · 121 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Don is a straight shooter and very knowledgeable mechanic! Had to get a new alternator put in my '06 Subaru Forrester. Dropped it off at noon on a weekday and it was done in less than 24 hours. Prices are standard going-rate but they seem very knowledgeable over here and are super quick! Will be using Don's in the future thanks guys!

BatteryAuto engine diagnosticGeneral repairs & maintenance
Sam2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Super friendly and super quick. Went in for an oil change and a good once over before going on a long drive down to NC. Don patched a leak from a small nail in my rear right tire, installed a new battery, and changed the oil in under an hour.

BatteryGeneral repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
Cat3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

BatteryBrakesAuto engine diagnostic+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 55%Reasonable 45%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance32—
Vehicle Inspection28—
Oil change26—
Tires21—
Brakes11—
Auto engine diagnostic10—
Battery6—
Wheel alignment6—

Compare with

Meineke Car Care Center logoMeineke Car Care CenterExperts Score 92Philadelphia · 4.90★Salhani Auto Service & Sales Emissions & State Inspection Station logoSalhani Auto Service & Sales Emissions & State Inspection StationExperts Score 86Philadelphia · 4.84★Monte & Sons Auto Repair, Inc. logoMonte & Sons Auto Repair, Inc.Experts Score 86Philadelphia · 4.81★