Valentina DFLocal Guide · 72 reviewsTotal number of Google reviews Valentina has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFast and nice!
Don's Auto Repair
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%64+34.9Reliability 24%46+11.2Value 14%100+14.1Replies to reviews 7%4+0.3Craft & service penalty90−1Momentum penalty32−6.8Experts Score= 53Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.53SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#155 of 160 oil change servicesPosition by Experts Score among all companies we track in this category. · better than 3%
4.7 ★★★★★ 518 Google reviews · 22 photos
90%five-star reviews
4.33★last 12 monthsAverage stars on reviews from the last 12 months only.
10%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Nov 2026latest review
Don's Auto Repair at a glance
Google reviewers rate Don's Auto Repair 4.7 out of 5 based on 518 reviews, with the owner not responding to any feedback. Positive comments frequently highlight quick turnaround times for inspections and repairs, fair pricing, and clear communication regarding costs and schedules. However, several low-star reviews criticize rude front desk interactions and instances where the shop declined service or referred customers to other businesses without sufficient explanation.
- Google rating: 4.7 out of 5 from 518 reviews (90% five-star).
- Reviews on this page: 518 Google reviews (363 with written comments, 7 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: November 9, 2026.
- Service: Oil Change Service serving Philadelphia, Pennsylvania.
Data from Google, last updated November 11, 2026.
Score profile vs other oil change services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Don's Auto Repair: 64/100 on this factor. Category median: 83.B
64
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Don's Auto Repair: 46/100 on this factor. Category median: 77.C
46
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Don's Auto Repair: 90/100 on this factor. Category median: 96.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Don's Auto Repair: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Don's Auto Repair: 32/100 on this factor. Category median: 100.D
32
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Don's Auto Repair: 4/100 on this factor. Category median: 79.F
4
Bar = this company · dark tick = category median.
Star ratings
518 Google reviews we collected
- 5 stars46690%
- 4 stars173%
- 3 stars41%
- 2 stars20%
- 1 star296%
Praise vs complaints
Phrases our text analysis found in 363 written reviews
- Praise73796%
- Complaints334%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price1255%
- Reasonable1045%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Price & value16521%
- Speed & response16321%
- Staff & attitude14018%
- Honesty & trust12716%
- Quality & results8111%
- Would recommend709%
- Communication243%
What customers talk about
We read 363 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The wait time was also reasonable, which is always a plus.”
“The battery replacement itself was about $100 over charged compared to other shops on top of the unnecessary work.”
“The place is fast and you won't get beaten over the head with prices.”
“Would 100% recommend this place everyone was extremely nice and friendly!”
“Ridiculously rude and made up nonexistent issues that was confirmed fixed by a different shop.”
“I would definitely recommend Don's Auto Repair to anyone in need of reliable and affordable auto services.”
“Do not trust this shop with your car or your money”
“The service was thorough and efficient, and the team made sure I understood every step of the process.”
“Absolutely arrogant, unprofessional, worst of the worst useless shop.”
“Definitely my go-to shop for auto service in South Philadelphia.”
“I WOULD NOT recommend this shop based on my horrendous experience.”
“Dropped off my car for a simple repair and had clear communication from Don the same day about cost and time of pick up.”
People customers mention
- Philly 22 reviews
- Dons 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Don's Auto Repair for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
Jessica2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Went in for an inspection thinking I was going to be there for an hour 20-30 minutes later I'm told my car was done. Would 100% recommend this place everyone was extremely nice and friendly!
Great priceService not listed
BillLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Trustworthy and reliable service. The positive reviews are pretty accurate. The place is fast and you won't get beaten over the head with prices.
GeorgeLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I recently took my car to Don's Auto Repair for a vehicle inspection, and I couldn't be happier with the experience. The service was thorough and efficient, and the team made sure I understood every step of the process. The price was great, and I felt like I got excellent value for my money. The wait time was also…
Great priceAir & cabin filter replacementTiresVehicle Inspection
Glenn8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Don's is one of those rarish old-time repair shops staffed with honest people that know what they're doing and offer superior service. It is an oasis that saves you from dealers and Pep Boys and, moreover, responds well to emergency needs. Visiting Philadelphia, I picked up a screw within an inch of the sidewall…
FloraLocal Guide · 71 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★
Great experience! Dropped off my car for a simple repair and had clear communication from Don the same day about cost and time of pick up. I was able to park on the street at the time of drop off. Highly recommend. Prices were far better than other places around, quick service, and I will be back in the future.…
Sunil5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Second time bringing my Tesla Model 3 here for a state inspection. Walked in and was out in 15 minutes. Great team, very friendly, and fast service. Will definitely be back!
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 32 | — |
| Vehicle Inspection | 28 | — |
| Oil change | 26 | — |
| Tires | 21 | — |
| Brakes | 11 | — |
| Auto engine diagnostic | 10 | — |
| Battery | 6 | — |
| Wheel alignment | 6 | — |
Compare with
Photos
Customer reviews
4.7 ★★★★★ 518 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Jessica Whirlow2 reviewsTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWent in for an inspection thinking I was going to be there for an hour 20-30 minutes later I'm told my car was done. Would 100% recommend this place everyone was extremely nice and friendly!
- Price assessment: Great price
- Services: Service not listed
Bill CermeleLocal Guide · 42 reviewsTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTrustworthy and reliable service. The positive reviews are pretty accurate. The place is fast and you won't get beaten over the head with prices.
George AndrewsLocal Guide · 21 reviewsTotal number of Google reviews George has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI recently took my car to Don's Auto Repair for a vehicle inspection, and I couldn't be happier with the experience. The service was thorough and efficient, and the team made sure I understood every step of the process. The price was great, and I felt like I got excellent value for my money. The wait time was also reasonable, which is always a plus. I would definitely recommend Don's Auto Repair to anyone in need of reliable and affordable auto services.
- Price assessment: Great price
- Services: Air & cabin filter replacement, Tires, Vehicle Inspection
Glenn Shimamoto8 reviewsTotal number of Google reviews Glenn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDon's is one of those rarish old-time repair shops staffed with honest people that know what they're doing and offer superior service. It is an oasis that saves you from dealers and Pep Boys and, moreover, responds well to emergency needs. Visiting Philadelphia, I picked up a screw within an inch of the sidewall and called Don's on a close friend's recommendation. "Come over in an hour and we'll see what we can do..." I had them plug the tire and add an interior patch for safekeeping, all done in 45 minutes at reasonable cost. They rebalanced the wheel and pointed out an area of excessive tire wear, and I was on my way safely. Definitely my go-to shop for auto service in South Philadelphia.
Flora TLocal Guide · 71 reviewsTotal number of Google reviews Flora has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat experience! Dropped off my car for a simple repair and had clear communication from Don the same day about cost and time of pick up. I was able to park on the street at the time of drop off. Highly recommend. Prices were far better than other places around, quick service, and I will be back in the future. EDIT: I’ve been back to don’s several times since my initial review, and it’s still 5 stars. I’ve gotten my brakes replaced efficiently and for a much better price than competitors. Don and his team are so kind. I will never go anywhere else in this area.
Sunil Sajjan5 reviewsTotal number of Google reviews Sunil has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSecond time bringing my Tesla Model 3 here for a state inspection. Walked in and was out in 15 minutes. Great team, very friendly, and fast service. Will definitely be back!
Katie Bick1 reviewTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSuper fast, fixed my tire that kept leaking in under 45min which saved me hundreds of dollars. They could have just made be buy a new tire and they didn't even though I look dumb when it comes to cars. They know what they're doing and don't try to take advantage of you.
Tim B3 reviewsTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMade an appointment on Monday for coming Thursday, all I needed was an inspection and the car was ready within 2 hours. Very friendly staff, straight to point, great prices as well. Will definitely be back!
- Price assessment: Great price
- Services: Vehicle Inspection
LittlebirdLocal Guide · 16 reviewsTotal number of Google reviews Littlebird has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFast, friendly, reliable.
Business details
- Address: 1132 Passyunk Ave, Philadelphia, PA 19147
- Phone: (215) 339-8033
- Website: book.turboscheduler.com
- Service area: Philadelphia, PA