Meineke Car Care Center logo

Meineke Car Care Center

Auto repair shop · Philadelphia, PA · reviewed since 2012

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%52+3.7Craft & service penalty92−0.8Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 160 oil change servicesPosition by Experts Score among all companies we track in this category. · better than 92%
4.9 ★★★★★ 1,429 Google reviews · 10 photos
95%five-star reviews
4.97★last 12 monthsAverage stars on reviews from the last 12 months only.
0.2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
68%reviews answered by the owner
Nov 2026latest review

Meineke Car Care Center at a glance

Customers frequently praise the shop for fast service, transparent communication, and reasonable pricing, noting that vehicles are often ready when promised and staff provide honest assessments of necessary repairs. However, lower-rated feedback highlights concerns about upselling unnecessary services, significant price discrepancies compared to other shops, and occasional negligence regarding vehicle security. The owner responds to a majority of reviews, addressing both positive experiences and complaints about billing practices.

  • Google rating: 4.9 out of 5 from 1,429 reviews (95% five-star).
  • Reviews on this page: 1,429 Google reviews (995 with written comments, 2 with photos).
  • Owner responses: the business replied to 68% of reviews.
  • Most recent review: November 10, 2026.
  • Service: Oil Change Service serving Philadelphia, Pennsylvania.

Data from Google, last updated November 11, 2026.

Score profile vs other oil change services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

Satisfaction95Reliability95Craft & service92Value100Momentum100Replies to reviews52Satisfaction: 95 (median 83)Reliability: 95 (median 77)Craft & service: 92 (median 96)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 52 (median 79)
Meineke Car Care CenterOil Change Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Meineke Car Care Center: 95/100 on this factor. Category median: 83.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Meineke Car Care Center: 95/100 on this factor. Category median: 77.A
95
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Meineke Car Care Center: 92/100 on this factor. Category median: 96.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Meineke Car Care Center: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Meineke Car Care Center: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Meineke Car Care Center: 52/100 on this factor. Category median: 79.C
52

Bar = this company · dark tick = category median.

Star ratings

1,429 Google reviews we collected

  • 5 stars1,35395%
  • 4 stars483%
  • 3 stars70%
  • 2 stars50%
  • 1 star161%

Praise vs complaints

Phrases our text analysis found in 995 written reviews

  • Praise1,72798%
  • Complaints312%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price9846%
  • Reasonable11152%
  • Overpriced00%
  • Not sure31%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude38222%
  • Speed & response37922%
  • Quality & results28616%
  • Price & value24714%
  • Honesty & trust24714%
  • Would recommend1488%
  • Communication694%

What customers talk about

We read 995 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They were kind enough to get me in anyway while I waited.”
  • “Always a pleasant experience when I come to this location meineke, always honest fast and reasonable!”
  • “I always receive wonderful service and the team is so trustworthy.”
  • “My wife and I have been taking our cars here for years and they are always incredibly fair and transparent with the work that they do.”
    “Insane rip off.”
  • “On 2 recent occasions I was treated with helpful assistance, courtesy, honesty and great work.”
    “Lied about parts needed to fix car parts where still good.”
  • “Highly recommend this shop for routine maintenance.”
    “I do not recommend this place unless you need something done immediately.”
  • “for safety inspections and have listened to advice that these experts have offered.”

People customers mention

  • Ryan 69 reviews
  • Roxborough 33 reviews
  • Steve 21 reviews
  • Ave 13 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Meineke Car Care Center for 8 kinds of job. Pick one to see what they paid and said.

Recent reviews

Cynthia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

I had an appointment but when I got there it wasn't in the book. They were kind enough to get me in anyway while I waited.

Reasonable priceVehicle Inspection
MoniqueLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Always a pleasant experience when I come to this location meineke, always honest fast and reasonable!

Reasonable priceVehicle InspectionVehicle safety inspection
12murray32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Best auto repair shop around. Extremely honest, fair prices. Always keep you updated with any changes. Car is always ready when promised. Ryan is extremely accommodating. Everyone is pleasant. Have kept my 20 year old car still going.

Great priceOil change
Lauren11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

As always Ryan proved why he is the best! I always receive wonderful service and the team is so trustworthy. It is so important to find a mechanic with integrity and you've definitely got that here. I won't take my car anywhere else!

Reasonable priceVehicle InspectionOil change
Natalia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

This Meineke shop has helped me so much! Numerous times when I have been stuck in a pickle and needed work done on my car, they have always been there for me; ready to take my car at the drop of a hat. This week I had an unexpected flat tire and worried about it getting fixed quick and affordably. I had expressed to…

Great priceExhaustTiresOil change
Karen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Everybody, there is super nice. They do a great job on your cars. I never had no issues.

Photos

Customer reviews

4.9 ★★★★★ 1,429 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
John Brady Jr.Local Guide · 10 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent service, reliable and reasonable

  • Price assessment: Reasonable price
  • Services: Vehicle Inspection, Oil change
Caitlin Tytler2 reviewsTotal number of Google reviews Caitlin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Super easy and fast! Definitely recommend!

  • Price assessment: Reasonable price
  • Services: Vehicle safety inspection
Cynthia Cantello1 reviewTotal number of Google reviews Cynthia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had an appointment but when I got there it wasn't in the book. They were kind enough to get me in anyway while I waited.

  • Price assessment: Reasonable price
  • Services: Vehicle Inspection
Pamela Hooper2 reviewsTotal number of Google reviews Pamela has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Everything was amazing l love going there 10 star

Response from the owner · 2 days ago

We're thrilled to hear you had such an amazing experience, Pamela!

Monique WebbLocal Guide · 13 reviewsTotal number of Google reviews Monique has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Always a pleasant experience when I come to this location meineke, always honest fast and reasonable!

  • Price assessment: Reasonable price
  • Services: Vehicle Inspection, Vehicle safety inspection
Response from the owner · 5 years ago

We love to hear about experiences like yours, Monique. We're all about being the best in customer service and doing car care right. Thanks for shouting out Ryan and his team. We're glad to hear you had a quick and seamless experience.

12murray32 reviewsTotal number of Google reviews 12murray3 has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best auto repair shop around. Extremely honest, fair prices. Always keep you updated with any changes. Car is always ready when promised. Ryan is extremely accommodating. Everyone is pleasant. Have kept my 20 year old car still going.

  • Price assessment: Great price
  • Services: Oil change
Response from the owner · a year ago

We love to hear about experiences like yours. We're all about being the best in customer service and doing car care right. We're glad to hear you and your vehicle were taken care of!

Lauren Montgomery11 reviewsTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

As always Ryan proved why he is the best! I always receive wonderful service and the team is so trustworthy. It is so important to find a mechanic with integrity and you've definitely got that here. I won't take my car anywhere else!

  • Price assessment: Reasonable price
  • Services: Vehicle Inspection, Oil change
Response from the owner · a week ago

It's great to hear that Ryan and the rest of our team have earned your trust, Lauren. We take a lot of pride in our integrity and the quality of service we provide, so knowing you won't take your car anywhere else really means a lot to us.

Natalia Purchiaroni1 reviewTotal number of Google reviews Natalia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This Meineke shop has helped me so much! Numerous times when I have been stuck in a pickle and needed work done on my car, they have always been there for me; ready to take my car at the drop of a hat. This week I had an unexpected flat tire and worried about it getting fixed quick and affordably. I had expressed to Ryan and Steve at Meineke that I was in no financial position to get four new tires and an alignment. They worked with me so I could get what I needed done and come back when I had the time and money for other issues with my car. As a young woman, I am used to shops trying to rip me off. I've never felt that way going here they always have my back! That's why they are my trusted mechanic!

  • Price assessment: Great price
  • Services: Exhaust, Tires, Oil change
Response from the owner · a week ago

It’s great to hear that Ryan and Steve have been able to support you whenever you’ve been in a pinch, Natalia. We know how stressful a flat tire can be, especially when you’re worried about the cost, so we’re glad we could help you get back on the road without the extra pressure. We truly value the trust you’ve placed in our team, and we’ll always be here to look out for you and your vehicle whenever you need us.

James Anderson2 reviewsTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service!

Response from the owner · a week ago

Thanks for the positive feedback, James. We're happy to hear you had a great experience!

Karen Petka3 reviewsTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Everybody, there is super nice. They do a great job on your cars. I never had no issues.

Response from the owner · a week ago

Thanks for the kind words, Karen! We're glad to hear our team has always taken great care of your vehicle.

Meineke Car Care Center on Google Maps →

Business details