Auto repair shop · Philadelphia, PA · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%84+5.9Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#57 of 160 oil change servicesiPosition by Experts Score among all companies we track in this category. · better than 65%
4.8★★★★★346 Google reviews · 6 photos
92%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers praise Monte & Sons for honest diagnostics, fair pricing, and friendly communication, often noting that the shop avoids unnecessary repairs and explains issues clearly. Recurring themes include prompt service, knowledgeable mechanics, and a welcoming atmosphere that builds long-term trust. However, some reviewers criticize poor phone responsiveness and instances where unrequested work was suggested, leading to unexpected costs or unresolved mechanical issues.
Google rating: 4.8 out of 5 from 346 reviews (92% five-star).
Reviews on this page: 346 Google reviews (266 with written comments, 4 with photos).
Owner responses: the business replied to 41% of reviews.
Most recent review: October 29, 2026.
Service: Oil Change Service serving Philadelphia, Pennsylvania.
Data from Google, last updated November 11, 2026.
Score profile vs other oil change services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companyOil Change Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Monte & Sons Auto Repair, Inc.: 87/100 on this factor. Category median: 83.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Monte & Sons Auto Repair, Inc.: 78/100 on this factor. Category median: 77.B
78
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Monte & Sons Auto Repair, Inc.: 100/100 on this factor. Category median: 96.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Monte & Sons Auto Repair, Inc.: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Monte & Sons Auto Repair, Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Monte & Sons Auto Repair, Inc.: 84/100 on this factor. Category median: 79.A
84
Bar = this company · dark tick = category median.
Star ratings
346 Google reviews we collected
4.8of 5
5 stars31892%
4 stars93%
3 stars72%
2 stars41%
1 star82%
Praise vs complaints
Phrases our text analysis found in 266 written reviews
96%praise
Praise46796%
Complaints174%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1333%
Reasonable2667%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10822%
Honesty & trust10522%
Price & value8117%
Quality & results7515%
Speed & response4610%
Would recommend408%
Communication296%
What customers talk about
We read 266 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“This establishment is made up of a host of knowledgeable, friendly, most courteous mechanics that I've ever encountered.”
“I just called regarding my car heating system and whoever answered the phone was RUDE and condescending!”
“They genuinely care that your car is fixed and that they don’t do more than is needed.”
“Pete and Rick fit me in that morning, did great work, and for a very fair price.”
“Thay over charged on labor and got this strange habits of telling you that your oil is low putting oil over the required level will destroy your engin…”
“I’ve been going to them for a decade and it’s consistently great service.”
“If you're looking for reliable, trustworthy, and efficient auto repairs, this is the place to go.”
“They are sensitive to cost, and let me know that I could delay an expensive repair and how to know when it couldn't be delayed any longer.”
“They are not that expensive, and I will always recommend them!”
“never again”
“The staff took the time to thoroughly explain everything to me, making sure I understood what needed to be done and why.”
People customers mention
Pete34 reviews
Rick20 reviews
Ricky10 reviews
Germantown7 reviews
Rudy3 reviews
Monty3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Monte & Sons Auto Repair, Inc. for 8 kinds of job. Pick one to see what they paid and said.
Phyllis3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
It’s so hard to say goodbye to the best mechanics I have ever met. I was introduced to them by my friend Lonnie. The dealer said I needed a new engine which was going to cost $6,000. Lonnie came and picked up my car to take it to their shop. They ran diagnostics on the car said the engine was fine and was hooked.…
AaeLocal Guide · 7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Amazing service. Friendly owners. Very fair pricing. Just a great atmosphere all around. Highly recommended
Yvonne1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I’ve been coming to Monte’s since around 2004 and every car I had they took care of. Never did I have any issues or break downs. They’re like going to the dealers in my neighborhood. I’m going to miss all of them. It sad that they’vre closing.
Reasonable priceVehicle Inspection
John2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Monte and Sons is a terrific shop! I drove in cold with a dangerous battery problem that had just flared up. Pete and Rick fit me in that morning, did great work, and for a very fair price. If I could give more than five stars, I would!
Great priceEngine repair
feLocal Guide · 28 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
This establishment is made up of a host of knowledgeable, friendly, most courteous mechanics that I've ever encountered. I'm a customer for life.
Fe fe love
Fe fe creations
Air & cabin filter replacementTires
Kevin1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Monte & Sons is the best. I’ve been going to them for a decade and it’s consistently great service. Unlike most garages they never do unnecessary work. They never tack on services to inflate a bill. They genuinely care that your car is fixed and that they don’t do more than is needed.
It’s so hard to say goodbye to the best mechanics I have ever met. I was introduced to them by my friend Lonnie. The dealer said I needed a new engine which was going to cost $6,000. Lonnie came and picked up my car to take it to their shop. They ran diagnostics on the car said the engine was fine and was hooked. They suggested I use a heavier grade oil and that was 3 years ago and it is still running today.
I went for an oil change last Friday and that is when I found out they would be closing permanently on December 4th. They gave me a list of mechanics and used a highlighter to their preference. I will be trying one of the mechanics they highlighted but I doubt any oh them will top “MONTE AND SONS”!!!
Price assessment: Reasonable price
Services: Air & cabin filter replacement, Tires, Auto engine diagnostic, Engine repair
Aae SuzukiLocal Guide · 7 reviewsiTotal number of Google reviews Aae has written across all businesses on Google Maps, not just this one.
I’ve been coming to Monte’s since around 2004 and every car I had they took care of. Never did I have any issues or break downs. They’re like going to the dealers in my neighborhood. I’m going to miss all of them. It sad that they’vre closing.
Price assessment: Reasonable price
Services: Vehicle Inspection
Julie Markovitz9 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Monte and Sons is a terrific shop! I drove in cold with a dangerous battery problem that had just flared up. Pete and Rick fit me in that morning, did great work, and for a very fair price. If I could give more than five stars, I would!
Price assessment: Great price
Services: Engine repair
fe fe loveLocal Guide · 28 reviewsiTotal number of Google reviews fe has written across all businesses on Google Maps, not just this one.
This establishment is made up of a host of knowledgeable, friendly, most courteous mechanics that I've ever encountered. I'm a customer for life.
Fe fe love
Fe fe creations
Services: Air & cabin filter replacement, Tires
Kevin Walter1 reviewiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Monte & Sons is the best. I’ve been going to them for a decade and it’s consistently great service. Unlike most garages they never do unnecessary work. They never tack on services to inflate a bill. They genuinely care that your car is fixed and that they don’t do more than is needed.
Price assessment: Reasonable price
Services: General repairs & maintenance, Oil change
Chris GB2 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
