Experts Reviews · Company report
Don's Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%64+34.9Reliability 24%46+11.2Value 14%100+14.1Replies to reviews 7%4+0.3Craft & service penalty90−1Momentum penalty32−6.8Experts Score= 53Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.53SCORE

Don's Auto Repair

Philadelphia, PA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #155Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.7★ from 518 Google reviews

Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Don's Auto Repair is better than 64% of oil change services.B
64
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Don's Auto Repair is better than 46% of oil change services.C
46
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Don's Auto Repair is better than 90% of oil change services.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Don's Auto Repair is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Don's Auto Repair is better than 32% of oil change services.D
32
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Don's Auto Repair is better than 4% of oil change services.F
4

Reviews for your job

Customers hired Don's Auto Repair for 8 kinds of job.

Don's Auto Repair for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.26
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#88 / 140
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 26 Google reviews tagged “Oil change”

SashaLocal Guide · 73 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Friendly, cost effective, and fast! Very grateful to find them within walking distance ❤️

Reasonable priceTiresOil change
jesusLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

I've been going to Don for over 15 years now, and he has always done great and fast work at a fair price! I would never take my car anywhere else!

Customer photo from jesus's reviewCustomer photo from jesus's reviewCustomer photo from jesus's reviewCustomer photo from jesus's review
Great priceAir & cabin filter replacementTiresSteering & suspension repair
SamanthaLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Love this place! They are always quick and helpful. Once they had a long wait and weren’t sure if they could fix my issue and referred me to another place close by that helped right away. Excellent customer service!

Reasonable priceTiresGeneral repairs & maintenanceVehicle Inspection
Anderson3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great service. Honest shop that took care of my car and it runs great now!

Auto engine diagnosticOil change
Zora11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This is a great place and after being ripped off by a shop recently I miss this place even more. You will know you are in good hands. Wish I still lived in Philly so I could take my car to them!

Reasonable priceGeneral repairs & maintenanceElectricalVehicle Inspection
KatieLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Don's is a trustworthy, fair, high quality business. They're always attentive and pleasant, and have a good sense of humor to boot.

Vehicle InspectionOil change
Dan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Quality, professional work and reasonable prices!

ElectricalAuto engine diagnosticGeneral repairs & maintenance
Libby3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Service was fast and reasonable prices! Staff is all very friendly and helpful,will be coming back

Oil changeVehicle Inspection
ErnieLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Don and his wife are very nice. Prices are very reasonable. They do good work. I would definitely recommend.

Oil changeVehicle Inspection
SaraLocal Guide · 66 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Don is fantastic. Honest, thorough and fast. Got my car up & running AND my final bill was less than his quote. Excellent service!

Auto engine diagnosticEngine repairOil change
Emmie12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Best mechanic I’ve ever had. I’ve lived in Philly for 3 years and even for a simple oil change I refuse to go anywhere but Dons. His prices are fair, he will always be honest with you, and will never con you into doing some repair you don’t need.

Oil changeVehicle Inspection
AndrewLocal Guide · 53 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Updated December 2022: Just would add on to my three year old review below that Don's Auto is still the best. My 17 year old subaru forester has to be brought in every now and then for big fixes (braking system, AC, headlight assembly replacement, etc) and Don and his crew do a great job every time and are very…

A/C installation & repairAir & cabin filter replacementAuto A/C recharge
SofieLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I love Don’s - it’s the only place I’ve tried in Philly that doesn’t talk down to me for not knowing absolutely everything about my car. They don’t try to take advantage of/overcharge you and make you feel like a child, call you sweetie etc, unlike other places I’ve been in the city. They’re so quick and do the job right for a great price.

General repairs & maintenanceWiper blade installationOil change
RyanLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Had an annual inspection -- they fit me in that day, called promptly with an update on something that needed to be fixed, and then called me promptly again when it was ready to be picked up. Came right to the counter and checked out in less than a minute, then one of the employees stopped traffic so that I could get…

Oil changeVehicle Inspection
Maddy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I’ve been here a few times and they are always great! So quick to get you in, extremely reasonable prices and always easy to work with. Won’t take my car anywhere else!

BrakesGeneral repairs & maintenanceOil change
EliseLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They are the best! They’re not only kind but the service they provide is exceptional, pricing is very reasonable, and they don’t try to offer you services for your car that you don’t need unlike most other auto repair shops. 10/10 recommend

General repairs & maintenanceOil changeVehicle Inspection
Sam2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Super friendly and super quick. Went in for an oil change and a good once over before going on a long drive down to NC. Don patched a leak from a small nail in my rear right tire, installed a new battery, and changed the oil in under an hour.

BatteryGeneral repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
Kimberley4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Don has been my car mechanic for almost 20 years. He is honest, and provides quality service at a fair price. Much thanks to Don and his team for their professionalism over the years!

BrakesGeneral repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
EzraLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Don was very fast, honest, and helpful!

Oil change+ Professionalism+ Value
DaveLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I've been taking my Mazda3 to Don's for over a decade. Don, his wife, and their staff have never let me down. They do what needs to be done and NEVER try to sell me repairs that aren't necessary. (I know this is true because I'm an engineer who does a lot of my repairs myself.) The work is always done correctly,…

BrakesGeneral repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
Dillon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Don's Auto is amazing. New to the area, needed an oil change and engine light was on. Dropped car off, one hour later it was ready to go. Asked me what I wanted to do with check engine light before working on it. Great service, very reasonable price, would recommend everyone to come here.

Auto engine diagnosticOil change+ Punctuality+ Quality+ Professionalism
Travis4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

They consistently get work done very quickly at an affordable price. Everyone is also very friendly.

Oil changeTires+ Punctuality+ Quality+ Value
Amanda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

General repairs & maintenanceOil changeTires
Jenna5 years ago★★★★★

Rating only, no written review.

General repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
Cat3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

BatteryBrakesAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
Jen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Oil changeService not listed+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 55%Reasonable 45%Overpriced 0%Not sure 0%

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