Analyzing 8,143,7508.1M ReviewsFor 23,03223K Experts

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Don's Electric

Electrician · Troy, MI · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%95+23Value 14%95+13.4Replies to reviews 7%66+4.7Craft & service penalty95−0.5Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#71 of 125 electriciansPosition by Experts Score among all companies we track in this category. · better than 44%
4.9 ★★★★★ 1,628 Google reviews · 24 photos
97%five-star reviews
4.95★last 12 monthsAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
71%reviews answered by the owner
$322typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
📞 Call (248) 394-2151Request a call backWebsite ↗

Don's Electric at a glance

Customers frequently praise Don's Electric for punctual service, clear explanations, and professional conduct during generator installations and maintenance. Recurring themes include detailed communication about work performed and efficient scheduling. Some reviewers criticize high pricing for specific tasks like oil changes or battery replacements. A few low-star reviews highlight concerns regarding billing transparency and a lack of follow-up communication after initial service.

  • Google rating: 4.9 out of 5 from 1,628 reviews (97% five-star).
  • Reviews on this page: 1,628 Google reviews (1,217 with written comments, 44 with photos).
  • Owner responses: the business replied to 71% of reviews.
  • Most recent review: October 31, 2026.
  • Service: Electrician serving Troy, Michigan.

Data from Google, last updated November 2, 2026.

Score profile vs other electricians

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

Satisfaction95Reliability95Craft & service95Value95Momentum100Replies to reviews66Satisfaction: 95 (median 94)Reliability: 95 (median 93)Craft & service: 95 (median 98)Value: 95 (median 100)Momentum: 100 (median 100)Replies to reviews: 66 (median 88)
Don's ElectricElectricians median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Don's Electric: 95/100 on this factor. Category median: 94.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Don's Electric: 95/100 on this factor. Category median: 93.A
95
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Don's Electric: 95/100 on this factor. Category median: 98.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Don's Electric: 95/100 on this factor. Category median: 100.A
95
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Don's Electric: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Don's Electric: 66/100 on this factor. Category median: 88.B
66

Bar = this company · dark tick = category median.

Star ratings

1,628 Google reviews we collected

  • 5 stars1,58097%
  • 4 stars282%
  • 3 stars60%
  • 2 stars20%
  • 1 star121%

Praise vs complaints

Phrases our text analysis found in 1,217 written reviews

  • Praise2,25899%
  • Complaints251%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price9120%
  • Reasonable34174%
  • Overpriced102%
  • Not sure204%
$322-33% vs typical electricians

Middle half of what 400 customers paid ($228–$1.0k) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude67930%
  • Quality & results50422%
  • Speed & response43619%
  • Communication27412%
  • Would recommend25311%
  • Price & value1075%
  • Honesty & trust301%

What customers talk about

We read 1,217 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Electrician was polite, fixed the problem, and charged a fair price.”
  • “Very thorough with clear explanation of the work completed”
    “Val has horrible follow through and left us completely in the dark.”
  • “He's punctual, friendly, professional, and he explains what services he has performed.”
    “The guys that came to do electrical install and Generac install noticed it and delayed the job while they talked with someone at their office.”
  • “He took the time to explain in detail everything he was doing, how my system worked and its limitations.”
  • “I would definitely recommend him and Don’s Electric.”
    “Either way, I would no longer recommend this company because I am not sure which it is, but neither are good when making this kind of investment in your home.”
  • “Very responsive and scheduled me in a reasonable time.”
    “After being completely taken advantage of and over charged by Kelley Brothers for the service on my Generac generator I called Don’s for a second opinion.”
  • “The generator has been incredibly reliable, but it’s the outstanding service and responsiveness from Don’s that really stands out.”

People customers mention

  • Generac 101 reviews
  • Generator 44 reviews
  • Gabe 32 reviews
  • Brandon 22 reviews
  • Dominic 18 reviews
  • Terry 18 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Don's Electric for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Christine2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Ben an Dominic were awesome! Knowledgeable and personable. Highly recommend!! Very happy customer!!

Paid $1,500–2,000Reasonable priceElectrical wiring installationElectrical outlet & switch relocation
MarieLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Val has serviced my Generac Generator for the last several seasons. He's punctual, friendly, professional, and he explains what services he has performed. I can only rate 5 stars, but Val is a true 10.

Paid $1–500Reasonable priceGeneral repairs+ Punctuality+ Quality+ Professionalism
AbrahamLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Gabe, from Don's Electric with whom we have an annual contract, came to service our Generac unit. He is a competent professional with a pleasant manner. He is a credit to Don's Electric. Please forward my compliments to him. service.

Paid $200–400Overpriced
Guy13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Henry did a great job doing our annual Generac maintenance check. He changed the oil and filter. Checked the battery and cleaned the unit. He ensured everything was ok. He started it up with no issues. Thank you

Paid $200–400Reasonable priceService not listed
Matt9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Gabe was outstanding. He took the time to explain in detail everything he was doing, how my system worked and its limitations. Thanks

Paid $1–500Reasonable priceService not listed
JemLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Our service person Henry came over, did maintenance work on our generator, and was very pleasant. Good job!

Paid $200–400Reasonable price

Jobs customers hired them for

JobReviewsCategory typical
Installation91$351–$3.2k
General repairs67$93–$415
Electrical panel replacement or upgrading52$1.9k–$4.3k
Electrical outlet & switch installation47$248–$958
General construction44—
Electrical inspections42$54–$351
Electrical wiring installation42$410–$1.7k
Light fixture installation39$196–$811

Compare with

Photos

Customer reviews

4.9 ★★★★★ 1,628 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Todd Antenucci5 reviewsTotal number of Google reviews Todd has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Incredible job. Clean promo and very informative Q

  • Price assessment: Great price
  • Price: $1,000–1,500
  • Services: Electrical outlet & switch installation
  • Response time: 0–1 hr
Response from the owner · 2 days ago

Thank you so much for the fantastic 5-star review, Todd! We're thrilled to hear you found our work at Don's Electric to be impressive and informative. Your kind words motivate us to keep delivering top-notch service. We appreciate you taking the time to share your experience!

Lee Nix11 reviewsTotal number of Google reviews Lee has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Electrician was polite, fixed the problem, and charged a fair price. Will absolutely use again. 👍

Response from the owner · 2 days ago

Thank you so much for the fantastic 5-star review, Lee! We're thrilled to hear that our electrician was polite, fixed the problem efficiently, and provided you with a fair price. We appreciate your support and look forward to assisting you again at Don's Electric! 👍

Larry VanOverbeke1 reviewTotal number of Google reviews Larry has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great

  • Price assessment: Great price
  • Price: $1–500
  • Response time: 0–1 hr
Response from the owner · 4 days ago

Thank you so much for the 5-star review, Larry! We're thrilled to hear you had a great experience with Don's Electric. If you need anything else in the future, just let us know!

Amy R5 reviewsTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very pleased with generator installation.

  • Price assessment: Reasonable price
  • Price: $5,000+
  • Services: Service not listed
  • Response time: 0–1 hr
Response from the owner · 6 days ago

Thank you so much for your kind words, Amy! We're thrilled to hear that you were very pleased with your generator installation from Don's Electric. Your satisfaction means the world to us! If you need anything else, feel free to reach out.

Mitchell Radcliff2 reviewsTotal number of Google reviews Mitchell has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very thorough with clear explanation of the work completed

  • Price assessment: Reasonable price
Response from the owner · a year ago

Thanks for choosing Don's Electric, Mitchell!

Marlon Dixon6 reviewsTotal number of Google reviews Marlon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Gabe performance was outstanding with maintenance on my Generac generator.

  • Price assessment: Great price
  • Price: $1–500
  • Positive: Responsiveness, Punctuality, Professionalism
  • Response time: 1–2 hr
Response from the owner · 3 years ago

Thank you for the great feedback!

Gene Paye5 reviewsTotal number of Google reviews Gene has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent in all ways, generator service.

  • Price assessment: Reasonable price
  • Price: $200–400
  • Services: Service not listed
Response from the owner · Edited 6 days ago

Thank you so much for your fantastic 5-star review, Gene! We're thrilled to hear you had an excellent experience with our generator service at Don's Electric. Your satisfaction means the world to us, and we look forward to serving you again in the future!

Christine Toth2 reviewsTotal number of Google reviews Christine has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ben an Dominic were awesome! Knowledgeable and personable. Highly recommend!! Very happy customer!!

  • Price assessment: Reasonable price
  • Price: $1,500–2,000
  • Services: Electrical wiring installation, Electrical outlet & switch relocation
  • Response time: 2–4 hr
Response from the owner · 6 days ago

Thank you so much for your wonderful review, Christine! We're thrilled to hear that Ben and Dominic provided you with excellent service at Don's Electric. Your recommendation means a lot to us! If you ever need assistance again, just let us know. Enjoy your day!

Marie WaltersLocal Guide · 55 reviewsTotal number of Google reviews Marie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Val has serviced my Generac Generator for the last several seasons. He's punctual, friendly, professional, and he explains what services he has performed. I can only rate 5 stars, but Val is a true 10.

  • Price assessment: Reasonable price
  • Price: $1–500
  • Services: General repairs
  • Positive: Punctuality, Quality, Professionalism, Value
  • Response time: 2–4 hr
Response from the owner · 3 years ago

Thank you for the kind words!

Tony Gill6 reviewsTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very professional and friendly service. Would recommend

  • Price assessment: Reasonable price
  • Price: $1–500
  • Services: General repairs
  • Response time: 0–1 hr
Response from the owner · 6 days ago

Thank you so much for the glowing 5-star review, Tony! We're thrilled to hear you found our service at Don's Electric to be professional and friendly. Your recommendation means a lot to us! We look forward to serving you again in the future.

Don's Electric on Google Maps →

Business details