Analyzing 7,261,8717.3M ReviewsFor 20,58520.6K Experts

Experts Reviews · Company report
Don's Moving & Storage Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%60+4.2Craft & service penalty91−0.9Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

Don's Moving & Storage Inc

Troy, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 49 piano movers · 4.9★ from 914 Google reviews

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Report card

Percentile vs other piano movers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Don's Moving & Storage Inc is better than 91% of piano movers.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Don's Moving & Storage Inc is better than 86% of piano movers.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Don's Moving & Storage Inc is better than 91% of piano movers.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Don's Moving & Storage Inc is better than 100% of piano movers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Don's Moving & Storage Inc is better than 100% of piano movers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Don's Moving & Storage Inc is better than 60% of piano movers.B
60

Reviews for your job

Customers hired Don's Moving & Storage Inc for 8 kinds of job.

Don's Moving & Storage Inc for interstate moving

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.60
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$2.1k–$4.9k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 66/100.How Job match is calculatedBuilt only from reviews Google tagged “Interstate moving”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#18 / 19
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Interstate moving”

Da1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

This is the second time I’ve used Don’s moving service, with my first move back in 2019. Coming back for a second time speaks volumes about the trust I have in their service, and once again, they exceeded my expectations! My wife and I recently moved from the Capital Region to the Boston area. The move involved two…

Reasonable priceInterstate moving
Hector1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Excellent service! Very professional.

Paid $2,000+Reasonable priceInterstate moving
Cooper10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The crew was on time, fast, and packed my things very carefully. Great for a military move!

Interstate movingMoving-related packingLong-distance moving
MadisonLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Thanks to Mark and Al for their fast work and upbeat attitude. They moved us in quickly, taking great care of all of our things. I hope we can use Don's again in the future.

Paid $2,000+Reasonable priceInterstate moving+ Responsiveness+ Quality+ Professionalism
BrettLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

Used these guys for an interstate move as part of a larger contract with Wheaton. Items were packed extremely haphazardly, they lost A THIRD of our stuff, and damaged the rest. We’re in the process of filing a claim, and Don’s has been a winning combination of unresponsive and unhelpful. Avoid like the plague.

Customer photo from Brett's review
Paid $2,000+Interstate movingMoving-related packingFurniture storage
CaroLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great moving experience with Mark & Al.

Interstate moving
Laurie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Thank you Cristian and Kelvon for the successful move for our mother. This was the second of two sessions with Don's Moving and Storage to complete her move from Vermont to New York. They were very careful and attentive to all the details. And patient with positioning furniture to our liking. Thank you!

Local movingMoving-related storageInterstate moving+ Responsiveness+ Punctuality+ Quality
KeithLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Can not say enough great things about Don's and the staff. Professional, courteous with a "whatever you need" attitude. The crew that arrived to unload our stuff; Christian, Quawon, Ralph, Kelvon and Shawn were absolutely fantastic. Thank you Used them again for a local move, the first experience was not a…

In-state movingLocal movingMoving-related storage
jessicaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

We moved August 2020 across state lines. This was one of the few companies that could do same day move. We packed. Scott, Cheese and JQuail did all the heavy lifting with speed and gentle care. Nothing was broken. Competitive pricing. Highly recommend!

Interstate moving+ Responsiveness+ Quality+ Professionalism
Joanne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $2,000+Reasonable priceInterstate moving

Price

$772-17% vs typical piano movers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 45%Overpriced 1%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Local moving97$585–$1.5k
In-state moving34$738–$2.5k
Senior moving23$585–$1.4k
Moving-related packing19$403–$1.1k
Small furniture moving18$114–$731
Moving-related storage17$351–$1.1k
Business & corporate-related moving12$351–$1.5k
Interstate moving10$2.1k–$4.9k

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