iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%63+15.3Value 14%100+14.1Replies to reviews 7%92+6.5Craft & service penalty61−3.9Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 13 kitchen remodeling contractorsiPosition by Experts Score among all companies we track in this category. · better than 25%
4.9★★★★★233 Google reviews · 23 photos
95%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Don Sharp Home Improvements 4.9 out of 5 based on 233 reviews, with the owner responding to 72 percent of feedback. Customers frequently cite punctuality, clear communication, fair pricing, and thorough cleanup as positive aspects of services including window replacement, roofing, siding, and remodeling. However, lower-star reviews indicate a pattern where smaller projects may receive inconsistent attention, such as missed follow-ups, unmet timelines, or perceived unprofessionalism from staff.
Google rating: 4.9 out of 5 from 233 reviews (95% five-star).
Reviews on this page: 233 Google reviews (216 with written comments, 7 with photos).
Owner responses: the business replied to 72% of reviews.
Score profile vs other kitchen remodeling contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Don Sharp Home ImprovementsKitchen Remodeling Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Don Sharp Home Improvements: 81/100 on this factor. Category median: 89.A
81
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Don Sharp Home Improvements: 63/100 on this factor. Category median: 93.B
63
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Don Sharp Home Improvements: 61/100 on this factor. Category median: 89.B
61
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Don Sharp Home Improvements: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Don Sharp Home Improvements: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Don Sharp Home Improvements: 92/100 on this factor. Category median: 96.A
92
Bar = this company · dark tick = category median.
Star ratings
233 Google reviews we collected
4.9of 5
5 stars22295%
4 stars21%
3 stars10%
2 stars31%
1 star52%
Praise vs complaints
Phrases our text analysis found in 216 written reviews
98%praise
Praise51198%
Complaints92%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price467%
Reasonable233%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude11021%
Quality & results10019%
Speed & response9819%
Price & value7114%
Would recommend6713%
Communication459%
Honesty & trust296%
What customers talk about
We read 216 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was very helpful in providing the information needed to be able to make a good decision.”
“…the experience, but the Project Manger I worked with “Romeo” was very unprofessional and always seemed like he didn’t have time until you called Don t…”
“Did a great job fixing some rotten wood, painting the exterior, and installing gutters for my house in Germantown.”
“He was very organized, punctual, and patient with all my questions.”
“I understand projects get delayed and hit hitches, but it took me calling Don to get any answers or updates.”
“Don Sharp has done a lot of work for my father and mother - Workmanship is always great - very timely service and affordable!”
“I called this company three times in request of a quote for exterior house repairs.”
“Highly recommend for any home improvement projects.”
“The communication/correspondence through every facet of the work being done on our home was seamless.”
“He and Dustin are so pleasant to work with and have proven very trustworthy.”
People customers mention
Dustin13 reviews
Sharpe5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Don Sharp Home Improvements for 8 kinds of job. Pick one to see what they paid and said.
DDavid2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★
We recently had 3 windows replaced in our home. Don was great to work with and Dustin handled our estimate and coordinated the installation. He was very helpful in providing the information needed to be able to make a good decision. We were pleased with the installation crew. They did a great job on the install and…
Great priceService not listed
DDwight7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Professional, punctual, flexible. The Sharp organization worked with us to renovate our house. They were able to meet the budgeted price despite the usual unexpected suprises that are inevitable with a renovation. Crews were always on time and completed entire project on schedule. Very satisfied.
Reasonable priceHome renovationsPaint indoorsRoof repair for storm & wind damage
JJeffLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Crew did a great job repairing my vinyl siding. Showed up when expected and took care of everything in one trip, no surprises. Very happy with Don and his team. I will definitely use them again in the future.
Great priceService not listed
KKatie6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Top notch customer service. The project manager worked with me on a few different things we needed done. He was very organized, punctual, and patient with all my questions. The work done was on time and done well. I highly recommend them!
Great price
MMichael8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Did a great job fixing some rotten wood, painting the exterior, and installing gutters for my house in Germantown. Would highly recommend!
RRolandLocal Guide · 7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Don Sharp has done a lot of work for my father and mother - Workmanship is always great - very timely service and affordable!
Great priceExterior structural repairsRoof repairExterior painting
We recently had 3 windows replaced in our home. Don was great to work with and Dustin handled our estimate and coordinated the installation. He was very helpful in providing the information needed to be able to make a good decision. We were pleased with the installation crew. They did a great job on the install and cleanup. We will certainly call Don Sharpe for any future home improvement needs.
Price assessment: Great price
Services: Service not listed
Response from the owner · 2 years ago
David & Linda, from all of us at Don Sharp Home Improvements…
We say thank you so much for giving us the opportunity to help out with your Window Project. Thank you for the 5 Star Review. I will personally tell Dustin and our crew of your compliments. We look forward in doing the next project for you... Don
D
Dwight Campbell7 reviewsiTotal number of Google reviews Dwight has written across all businesses on Google Maps, not just this one.
Professional, punctual, flexible. The Sharp organization worked with us to renovate our house. They were able to meet the budgeted price despite the usual unexpected suprises that are inevitable with a renovation. Crews were always on time and completed entire project on schedule. Very satisfied.
Price assessment: Reasonable price
Services: Home renovations, Paint indoors, Roof repair for storm & wind damage, Roof inspection, Roof repair, Exterior painting, Repair flooring, Service not listed
Response from the owner · 11 months ago
Dear Dewight & Phillis,
Thank you so much for your wonderful 5-star review! We are thrilled to hear that you are very satisfied with the home renovation services.
It was a pleasure working with you on your home. We pride ourselves on being professional, punctual, and flexible, and we're so glad that this was your experience. We understand that renovations can come with unexpected surprises, and we're always committed to working with our clients to stay within budget and on schedule.
Your kind words truly motivate our entire team, and we appreciate you recognizing their hard work and dedication. We're delighted that you're enjoying your newly renovated home. I will relay your message to Dustin & our team.
Thank you again for choosing us.
Best in Life,
Don Sharp ✝️
J
Jeff LLocal Guide · 14 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Crew did a great job repairing my vinyl siding. Showed up when expected and took care of everything in one trip, no surprises. Very happy with Don and his team. I will definitely use them again in the future.
Price assessment: Great price
Services: Service not listed
Response from the owner · a year ago
Hi Jeff,
Thank you so much for the fantastic 5-star review! We're thrilled to hear that our team did a great job with your vinyl siding repair and that everything went smoothly, just as expected. We pride ourselves on prompt service and getting the job done right the first time, so it's wonderful to know we hit the mark for you.
We truly appreciate your business and look forward to helping you again in the future! I will pass your complement to our team.
Best in life,
Don Sharp ✝️
K
Katie Williams6 reviewsiTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
Top notch customer service. The project manager worked with me on a few different things we needed done. He was very organized, punctual, and patient with all my questions. The work done was on time and done well. I highly recommend them!
Price assessment: Great price
Response from the owner · a year ago
Wow, Katie, thank you so much for this incredible 5-star review! We are absolutely delighted to hear such high praise, especially regarding our project manager's customer service.
We're so glad to know that their organization, punctuality, and patience made a positive impact, and that the work was completed on time and to your satisfaction. Your recommendation means the world to us! We truly appreciate you taking the time to share your experience. I will pass this on to Dustin and the crew. Don✝️
M
Michael Johnsey8 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Hi Michael,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you're happy with the exterior structural repairs, painting, and gutter installation we completed for your home. It was a pleasure working with you, and we truly appreciate your recommendation.
We pride ourselves on doing a great job, and it's wonderful to know that our efforts met your expectations.
I will pass this on to Dustin and the crew.
Thanks again for choosing us!
Don ✝️
R
Roland ScruggsLocal Guide · 7 reviewsiTotal number of Google reviews Roland has written across all businesses on Google Maps, not just this one.
Roland, thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you and your parents were pleased with our workmanship and timely service. It was our pleasure to assist with the exterior structural repairs, roof repair, and exterior painting. We truly appreciate your feedback on our affordability and look forward to the opportunity to work with them again in the future.
Don
M
Martin Dierx7 reviewsiTotal number of Google reviews Martin has written across all businesses on Google Maps, not just this one.
Was looking for a roofer to repair my roof. Did a search on the web for recommended roofers in the local area of Millington and Don Sharp pulled up as one of the results. Contacted Don Sharp Home Improvements late Friday afternoon via their online form off their webpage. Come that following Monday morning, the owner Don Sharp called me on my cellphone requesting more details of my needs. I told him I needed an estimate on a new roof, window replacement and gutter installation. After we were done talking, Don sent me via email information about his company, a copy of their license and insurance, and some reviews from previous customers. By that afternoon, Don had one of his Project Managers (Dustin) contact me to arrange times for the estimates. The turnaround on the estimates were provided quickly and Don & his team were very patient with us as they awaited our final decision. When we finally decided to do business with Don for our home improvement needs, his team were once again very patient and understanding as we went through the process of securing the loan with our bank for the funding. The communication/correspondence through every facet of the work being done on our home was seamless. Don’s team has done great work on our home! Professionalism through and through!! I couldn’t be more pleased. Highly recommend!!
Response from the owner · 2 years ago
Martin, thank you for the kind words and the 5 Star Review. Dustin said you and Susan were a great couple to work with. Our team of workers try real hard to be the Best they can be. I will pass on the compliments to them. We look forward in working with you on your next project. Don
J
jerome clements1 reviewiTotal number of Google reviews jerome has written across all businesses on Google Maps, not just this one.
Great job! Fair price, great clean up. I would recommend them without hesitation.
Response from the owner · a year ago
Hi Jerry, thank you for taking the time to leave such a wonderful review! It means the world to myself, Dustin and our team of roofers that you recognized our commitment to fair pricing and, of course, leaving your space spotless. Hearing that you'd recommend us without hesitation is the highest compliment we could ask for. It was a pleasure working with you!
I wish you and Ernie the best in life,
Don
T
T Glaser5 reviewsiTotal number of Google reviews T has written across all businesses on Google Maps, not just this one.
What a great experience! I kind of last minute decided to do a project to make the attic at my house much more usable. I had very tight requirement about the timing. Don Sharp and team accommodate everything and the quality of work performed was amazing. Everything exceeded my expectations and the usability and accessibility of the attic are so much better than what I would have ever expect. I have some more work to be done next week, I I know who will be doing it. THANK YOU
Response from the owner · a year ago
Wow! Tom, thank you for the incredible 5 Star review! This is the kind of feedback that makes our entire team’s day. We're so glad we could accommodate your last-minute attic project and that you're so happy with the results. Dustin and the team take great pride in their work, and knowing the quality and usability exceeded your expectations means the world to us. We can't wait to get started on your next project! See you next week!
Best in Life,
Don
S
Sascha Xander15 reviewsiTotal number of Google reviews Sascha has written across all businesses on Google Maps, not just this one.
Great work, reasonable price, completely worth it.
Response from the owner · a year ago
Dear Sascha,
We were delighted to see your 5-star review for the roof repair service! Thank you for taking the time to share your positive experience.
Our team who worked on your roof will be very encouraged by your feedback, and I'll make sure they see it.
We're glad you found us, perhaps through a Google search for "roof repair." For future reference, we also offer a full suite of home improvement services, covering everything from interior renovations to exterior upkeep.
We sincerely appreciate your business and hope you'll consider us for your next home project.
Warmly,
The Don Sharp Team
