Experts Reviews · Company report
Donald's Carpet Cleaners logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%99+25.8Value 15%100+15.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Donald's Carpet Cleaners

Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #112Position by Experts Score among all companies we track in this category. of 294 carpet cleaning · 5.0★ from 50 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Donald's Carpet Cleaners is better than 96% of carpet cleaning.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Donald's Carpet Cleaners is better than 99% of carpet cleaning.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Donald's Carpet Cleaners is better than —% of carpet cleaning.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Donald's Carpet Cleaners is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Donald's Carpet Cleaners is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Donald's Carpet Cleaners is better than —% of carpet cleaning.–
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Reviews for your job

Customers hired Donald's Carpet Cleaners for 4 kinds of job.

Donald's Carpet Cleaners for carpet steam cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$377
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#117 / 181
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Carpet steam cleaning”

Kristi2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I really wish I had taken before pictures because the carpet cleaning results were incredible. They removed every spot from the carpet, including several red drink stains, wine marks, and some very dark gray and black stains that I could not even figure out. I booked them for a move-out carpet cleaning at a rental,…

Great priceCarpet steam cleaningGeneral carpet cleaning
Betty3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Donald's Carpet Cleaners did a fantastic job cleaning my carpet. I recently moved back into my house in Memphis and found that the upstairs loft and master bedroom carpet had heavy pet urine stains and strong odor from two small dogs that were not fully house trained. i searched online for a reputable carpet…

Great priceCarpet steam cleaningGeneral carpet cleaning
Philip3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Absolutely 5 stars! If you have carpet or area rugs, you need Donald's Carpet Cleaners on speed dial. i have two hand woven rugs from my military days that had never been professionally cleaned and had been through a busy family life, several moves, heavy foot traffic, and all the usual wear that comes with that.…

Reasonable priceCarpet steam cleaning
Alexandra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

i have worked in estate and household management for high-end homes and have relied on donald's carpet cleaners for carpet cleaning, area rug cleaning, upholstery cleaning, drapery care, and outdoor cushion cleaning across multiple properties. i highly recommend their service to anyone who wants careful,…

Great priceCarpet steam cleaningUpholstery cleaning
Jaime5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We have used carpet cleaning services before, but this was by far the best experience we have had. Jaime provided outstanding service and made our carpets look almost new again. He was able to remove pet stains that other carpet cleaners had left behind, and the whole carpet looked fresh, clean, and well cared for…

Reasonable priceCarpet steam cleaningPet stain & odor removal
Ethan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

My carpets were in rough shape from having a new puppy who still has accidents, plus four teenagers who never remember to take off their shoes. The floors were really looking bad! Nathan from Donald's Carpet Cleaners arrived right on schedule and greeted me in the morning. By the time I got home later that day, the…

Great priceCarpet steam cleaningGeneral carpet cleaning
paula1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We’ve been relying on this carpet cleaning company for our office for quite some time and have always been really happy with their work. Scheduling a cleaning is quick and simple, their prices are great, and the results always leave our carpets looking fresh and spotless. The team is friendly, easy to talk to, and…

Great priceCarpet steam cleaningPet stain & odor removal
Brian3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I recently had the pleasure of having my carpets cleaned, and Josiah did an outstanding job. He arrived right on time and took the time to explain all the cleaning products he was going to use. Josiah was very professional and worked efficiently, managing to clean the entire downstairs area and the stairs quickly.…

Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Trevor1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

We called Donald's Carpet Cleaners to clean our love seat and sofa because of their great reviews online. they showed up right when they said they would, and even sent a text to let us know they were on the way. robert explained the whole cleaning process before starting, which made us feel comfortable. our love…

Reasonable priceCarpet steam cleaningUpholstery cleaning
Sonia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I hired a carpet cleaning company because I wanted the carpets in my new home to be thoroughly cleaned, especially since my house uses well water and a septic system. I was concerned about any extra stress on the well or improper disposal of water during cleaning, but the technician, Josiah, explained that their…

Great priceCarpet steam cleaningUpholstery cleaning

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 54%Reasonable 46%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning11$164–$340
Carpet steam cleaning10$176–$377
Upholstery cleaning8$189–$384
Pet stain & odor removal8$158–$384

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