Experts Reviews · Company report
Donald's Carpet Cleaners logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%99+25.8Value 15%100+15.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Donald's Carpet Cleaners

Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #112Position by Experts Score among all companies we track in this category. of 294 carpet cleaning · 5.0★ from 50 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Donald's Carpet Cleaners is better than 96% of carpet cleaning.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Donald's Carpet Cleaners is better than 99% of carpet cleaning.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Donald's Carpet Cleaners is better than —% of carpet cleaning.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Donald's Carpet Cleaners is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Donald's Carpet Cleaners is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Donald's Carpet Cleaners is better than —% of carpet cleaning.–
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Reviews for your job

Customers hired Donald's Carpet Cleaners for 4 kinds of job.

Donald's Carpet Cleaners for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$164–$340
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#162 / 224
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “General carpet cleaning”

Kristi2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I really wish I had taken before pictures because the carpet cleaning results were incredible. They removed every spot from the carpet, including several red drink stains, wine marks, and some very dark gray and black stains that I could not even figure out. I booked them for a move-out carpet cleaning at a rental,…

Great priceCarpet steam cleaningGeneral carpet cleaning
Betty3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Donald's Carpet Cleaners did a fantastic job cleaning my carpet. I recently moved back into my house in Memphis and found that the upstairs loft and master bedroom carpet had heavy pet urine stains and strong odor from two small dogs that were not fully house trained. i searched online for a reputable carpet…

Great priceCarpet steam cleaningGeneral carpet cleaning
Alexander4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We had a burst pipe outside that led to water getting into our finished basement and soaking the carpet. Cole arrived quickly and started the water extraction right away. Within a few hours, the standing water was removed and the carpet cleaning and drying process was well underway. Over the next several days, Jaime…

Great priceGeneral carpet cleaning
Bryce1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great job from Donald's Carpet Cleaners. marc was an excellent technician and really knew carpet cleaning well. The service was quick, taking about an hour to clean, and the carpet dried in around an hour and a half, which was perfect for the warm Memphis weather. The floors were not soaked or overly wet, and the…

Reasonable priceGeneral carpet cleaning
kate1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I can't say enough good things about the carpet cleaning company and their team. Marc and Robert were incredibly professional, friendly, and showed true care for their customers. We needed help with an area rug that got pretty dirty from our family pet, and they made the whole process so easy. Even during a very…

Reasonable priceGeneral carpet cleaning
Ethan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

My carpets were in rough shape from having a new puppy who still has accidents, plus four teenagers who never remember to take off their shoes. The floors were really looking bad! Nathan from Donald's Carpet Cleaners arrived right on schedule and greeted me in the morning. By the time I got home later that day, the…

Great priceCarpet steam cleaningGeneral carpet cleaning
Brian3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I recently had the pleasure of having my carpets cleaned, and Josiah did an outstanding job. He arrived right on time and took the time to explain all the cleaning products he was going to use. Josiah was very professional and worked efficiently, managing to clean the entire downstairs area and the stairs quickly.…

Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Casey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Donald's Carpet Cleaners has been keeping our carpets fresh and spotless in Memphis for many years. We schedule regular cleanings twice a year, and every time, the results are fantastic. Some time back, we also had them steam clean all the grout in our tile floors, and everything still looks just like new. When we…

Reasonable priceGeneral carpet cleaning
H1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Duane did an outstanding job cleaning my carpets and really took the time to make sure all the dirt was removed. I have known Duane for a long time and can say he is very particular about his work. He always studies the best carpet cleaning products and never takes shortcuts. You can trust that with Duane, the job…

Great priceGeneral carpet cleaningPet stain & odor removal
Katherine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Booking a carpet cleaning appointment with Donald's Carpet Cleaners was simple and convenient for the day I needed. Marc, the technician, was very friendly and professional—he called before arriving and showed up right on time. After the cleaning, the carpets looked fresh and spotless, making a big difference in my…

Great priceGeneral carpet cleaning
Alejandro1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

If I could give more than 5 stars, I definitely would! After doing a lot of research, I chose Donald's Carpet Cleaners to take care of my carpets and upholstery, which really needed a good cleaning. From my very first call all the way through to the end of the job, Duane was extremely professional, honest, and…

Great priceGeneral carpet cleaning

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 54%Reasonable 46%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning11$164–$340
Carpet steam cleaning10$176–$377
Upholstery cleaning8$189–$384
Pet stain & odor removal8$158–$384

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