Experts Reviews · Company report
Donald's Carpet Cleaners logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%99+25.8Value 15%100+15.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Donald's Carpet Cleaners

Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #112Position by Experts Score among all companies we track in this category. of 294 carpet cleaning · 5.0★ from 50 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Donald's Carpet Cleaners is better than 96% of carpet cleaning.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Donald's Carpet Cleaners is better than 99% of carpet cleaning.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Donald's Carpet Cleaners is better than —% of carpet cleaning.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Donald's Carpet Cleaners is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Donald's Carpet Cleaners is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Donald's Carpet Cleaners is better than —% of carpet cleaning.–
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Reviews for your job

Customers hired Donald's Carpet Cleaners for 4 kinds of job.

Donald's Carpet Cleaners for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$384
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#168 / 208
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Pet stain & odor removal”

Herbert173 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I had not had my carpets professionally cleaned in a long time, and during that whole period I mainly used a spot cleaner for little stains and spills. I also used it on my microfiber furniture for things like chocolate, crayon marks, and everyday messes, and it worked very well. It cleaned as expected, did not…

Reasonable priceUpholstery cleaningPet stain & odor removal
Jaime5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We have used carpet cleaning services before, but this was by far the best experience we have had. Jaime provided outstanding service and made our carpets look almost new again. He was able to remove pet stains that other carpet cleaners had left behind, and the whole carpet looked fresh, clean, and well cared for…

Reasonable priceCarpet steam cleaningPet stain & odor removal
paula1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We’ve been relying on this carpet cleaning company for our office for quite some time and have always been really happy with their work. Scheduling a cleaning is quick and simple, their prices are great, and the results always leave our carpets looking fresh and spotless. The team is friendly, easy to talk to, and…

Great priceCarpet steam cleaningPet stain & odor removal
Brian3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I recently had the pleasure of having my carpets cleaned, and Josiah did an outstanding job. He arrived right on time and took the time to explain all the cleaning products he was going to use. Josiah was very professional and worked efficiently, managing to clean the entire downstairs area and the stairs quickly.…

Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
kristopher1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I recently had my carpets cleaned and I couldn't be happier with the results. I called on a Thursday and was able to get an appointment for the very next day, which was great! With five boys, dogs, and all the messes life brings, my carpets really needed a deep clean. Marc and his team arrived on time and did an…

Great pricePet stain & odor removal
H1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Duane did an outstanding job cleaning my carpets and really took the time to make sure all the dirt was removed. I have known Duane for a long time and can say he is very particular about his work. He always studies the best carpet cleaning products and never takes shortcuts. You can trust that with Duane, the job…

Great priceGeneral carpet cleaningPet stain & odor removal
Sophie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

gage showed up right on time and took his time before starting to ask what i needed done. i also asked him if he could clean two mattresses along with my carpets, and he was happy to help out with that too. he really went the extra mile to make my carpets look fresh and clean, and even used a scrubber on some tough…

Reasonable pricePet stain & odor removal
hayden4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

after Donald's Carpet Cleaners sent someone out today to redo my carpets, i was really impressed. gage worked hard by himself and made my floors look fresh and clean. i'm glad they were willing to come back and make sure everything was done right. now i'm a happy customer and my carpets and rugs look much better.

Reasonable priceUpholstery cleaningPet stain & odor removal

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 54%Reasonable 46%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning11$164–$340
Carpet steam cleaning10$176–$377
Upholstery cleaning8$189–$384
Pet stain & odor removal8$158–$384

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