Experts Reviews · Company report
Donald's Carpet Cleaners logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%99+25.8Value 15%100+15.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Donald's Carpet Cleaners

Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #112Position by Experts Score among all companies we track in this category. of 294 carpet cleaning · 5.0★ from 50 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Donald's Carpet Cleaners is better than 96% of carpet cleaning.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Donald's Carpet Cleaners is better than 99% of carpet cleaning.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Donald's Carpet Cleaners is better than —% of carpet cleaning.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Donald's Carpet Cleaners is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Donald's Carpet Cleaners is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Donald's Carpet Cleaners is better than —% of carpet cleaning.–
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Reviews for your job

Customers hired Donald's Carpet Cleaners for 4 kinds of job.

Donald's Carpet Cleaners for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$189–$384
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#142 / 207
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Upholstery cleaning”

Herbert173 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I had not had my carpets professionally cleaned in a long time, and during that whole period I mainly used a spot cleaner for little stains and spills. I also used it on my microfiber furniture for things like chocolate, crayon marks, and everyday messes, and it worked very well. It cleaned as expected, did not…

Reasonable priceUpholstery cleaningPet stain & odor removal
Alexandra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

i have worked in estate and household management for high-end homes and have relied on donald's carpet cleaners for carpet cleaning, area rug cleaning, upholstery cleaning, drapery care, and outdoor cushion cleaning across multiple properties. i highly recommend their service to anyone who wants careful,…

Great priceCarpet steam cleaningUpholstery cleaning
Trevor1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

We called Donald's Carpet Cleaners to clean our love seat and sofa because of their great reviews online. they showed up right when they said they would, and even sent a text to let us know they were on the way. robert explained the whole cleaning process before starting, which made us feel comfortable. our love…

Reasonable priceCarpet steam cleaningUpholstery cleaning
Julia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

The team was very professional and easy to work with. I called to set up a carpet cleaning appointment, and they managed to fit us in before the holiday weekend. Nathan arrived right on time and was very polite. He even helped move some of the furniture in the rooms where the carpets were being cleaned, which was a…

Reasonable priceUpholstery cleaning
bernard2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I didn’t think the carpet in my spare bedrooms could be saved and was about to buy new carpet for both rooms. But after Nathan came out to clean, the results were incredible—the carpets look almost brand new. I’m really happy I talked to my mom before making any big decisions, because she suggested I reach out to…

Reasonable priceUpholstery cleaning
tracy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

donald's carpet cleaners is the best! i needed my carpets cleaned in a hurry, and marc at the front desk was super helpful and friendly. he got nathan out to my house in just ten minutes. nathan worked hard to get my carpets looking brand new, and you can tell he really knows a lot about carpet cleaning. he was very…

Reasonable priceUpholstery cleaning
Sonia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I hired a carpet cleaning company because I wanted the carpets in my new home to be thoroughly cleaned, especially since my house uses well water and a septic system. I was concerned about any extra stress on the well or improper disposal of water during cleaning, but the technician, Josiah, explained that their…

Great priceCarpet steam cleaningUpholstery cleaning
hayden4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

after Donald's Carpet Cleaners sent someone out today to redo my carpets, i was really impressed. gage worked hard by himself and made my floors look fresh and clean. i'm glad they were willing to come back and make sure everything was done right. now i'm a happy customer and my carpets and rugs look much better.

Reasonable priceUpholstery cleaningPet stain & odor removal

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 54%Reasonable 46%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning11$164–$340
Carpet steam cleaning10$176–$377
Upholstery cleaning8$189–$384
Pet stain & odor removal8$158–$384

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