PLUMBERS · PHILADELPHIA, PA
Done Right Plumbing & Heating logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%25+8.8Reliability 15%5+0.8Craft & service 20%21+4.2Value 10%53+5.3Momentum 8%8+0.6Track record 7%15+1.1Accountability 5%14+0.7Experts Score= 21Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.21SCORE

Done Right Plumbing & Heating

Better than 3% of plumbers · #87 of 90

4.9★196 Google reviewsGoogle star rating as shown on Google Maps.
4.75★last 12 monthsAverage stars on reviews from the last 12 months only.
4.9%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
40%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Done Right Plumbing & Heating for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$227–$618
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 61/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#72 / 81
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “Toilet repair”

★★★★★ Tiana · Edited 7 months ago

Very helpful. Solved our problem in no time. Will definitely book again.

Reasonable priceToilet repair
★★★★★ Vera · Edited 9 months ago

Had them out twice for two separate problems. Wonderful work and very good hearted people and reasonable pricing. Very friendly easy going guys. Blaise is my go to plumber for now on and will recommend to everyone

Paid $200–300Reasonable priceToilet repair
★★★★★ Siri · a year ago

Prompt service on a Saturday Helpful, positive hood communication! Thanks, Jimmy and DoneRightPlumbing!!

Paid $500–600Great priceToilet repair
★★★★★ Lisa · Edited a year ago

Done Right Plumbing and Heating does it right the first time! I’ve used them several times from the kitchen sink to a hot water heater to leaking toilets. I have found them to be both professional and personable to work with. Blaise is patient with explaining what is wrong and what needs to be done to fix it.…

Great priceToilet repair
★★★★★ Stefanie · 3 years ago

I called Done Right for an emergency toilet issue and they were great. The plumber was very nice and helpful and fixed the problem very quickly on a Saturday. It was a huge help since I was about to have company over.

Toilet repair+ Responsiveness+ Quality+ Professionalism
★★★★★ Monagari · 3 years ago

Done right plumbing is the BEST! I have used them multiple times and I'm always extremely satisfied with the work. The technicians are knowledgeable, work fast and respect your property.

Toilet repairSump pump repair+ Responsiveness+ Punctuality+ Quality
★★★★★ james · 4 weeks ago

Rating only, no written review.

Paid $2,000+Great priceToilet repairWater heater installationHeating system repair

vs category

Blue = Done, grey = plumbers average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (23 reviews)2024-Q2: 5.00★ (23 reviews)2024-Q3: 5.00★ (6 reviews)2024-Q4: 4.86★ (7 reviews)2025-Q1: 5.00★ (14 reviews)2025-Q2: 4.47★ (15 reviews)2025-Q3: 5.00★ (6 reviews)2025-Q4: 4.62★ (13 reviews)2026-Q1: 4.67★ (9 reviews)2026-Q2: 5.00★ (10 reviews)2026-Q3: 4.75★ (4 reviews)2026-Q4: 5.00★ (3 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$638+33% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Great price 32%Reasonable 64%Overpriced 4%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%25+8.8Reliability 15%5+0.8Craft & service 20%21+4.2Value 10%53+5.3Momentum 8%8+0.6Track record 7%15+1.1Accountability 5%14+0.7Experts Score= 21Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
25
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
5
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
21
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
53
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
8
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
15
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
14

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+28 / −0
Professionalism
+29 / −0
Responsiveness
+24 / −0
Punctuality
+23 / −0
Value
+25 / −0

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