Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 35%66+23.1Reliability 15%47+7.1Craft & service 20%86+17.2Value 10%50+5Momentum 8%7+0.6Track record 7%15+1.1Accountability 5%12+0.6Experts Score= 55Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.55SCOREDone Right Plumbing & Heating
Philadelphia, PA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #106Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 196 Google reviews
Report card
Percentile vs other plumbers (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: craft & service and satisfaction; weakest: momentum.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.Done Right Plumbing & Heating is better than 66% of plumbers.B
66
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.Done Right Plumbing & Heating is better than 47% of plumbers.C
47
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.Done Right Plumbing & Heating is better than 86% of plumbers.A
86
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Done Right Plumbing & Heating is better than 50% of plumbers.C
50
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Done Right Plumbing & Heating is better than 7% of plumbers.F
7
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Done Right Plumbing & Heating is better than 15% of plumbers.F
15
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Done Right Plumbing & Heating is better than 12% of plumbers.F
12
Reviews for your job
Customers hired Done Right Plumbing & Heating for 8 kinds of job.
Done Right Plumbing & Heating for garbage disposal repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.0
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).—
Usually paidThe price range customers picked most often for this job.—
No written reviews mention this job yet.
No written reviews about this job yet.
Price
$638+37% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 32%Reasonable 64%Overpriced 4%Not sure 0%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Water heater installation | 10 | $1.2k–$2.4k |
| Plumbing pipe repair | 10 | $353–$1.2k |
| Plumbing leak repair | 8 | $278–$986 |
| Toilet repair | 7 | $227–$606 |
| Plumbing leak detection | 5 | $124–$633 |
| Water heater repair | 5 | $135–$580 |
| Heating system repair | 4 | $161–$834 |
| Sump pump repair | 4 | — |
