Experts Reviews · Company report
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%25+8.8Reliability 15%5+0.8Craft & service 20%21+4.2Value 10%53+5.3Momentum 8%8+0.6Track record 7%15+1.1Accountability 5%14+0.7Experts Score= 21Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.21SCOREDone Right Plumbing & Heating
Philadelphia, PA · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #87Position by Experts Score among all companies we track in this category. of 90 plumbers · 4.9★ from 196 Google reviews
Report card
Percentile vs other plumbers (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: value and satisfaction; weakest: reliability.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Done Right Plumbing & Heating is better than 25% of plumbers.D
25
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Done Right Plumbing & Heating is better than 5% of plumbers.F
5
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Done Right Plumbing & Heating is better than 21% of plumbers.D
21
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Done Right Plumbing & Heating is better than 53% of plumbers.C
53
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Done Right Plumbing & Heating is better than 8% of plumbers.F
8
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Done Right Plumbing & Heating is better than 15% of plumbers.F
15
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Done Right Plumbing & Heating is better than 14% of plumbers.F
14
Reviews for your job
Customers hired Done Right Plumbing & Heating for 8 kinds of job.
Done Right Plumbing & Heating for heating system repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$700–800
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 59/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#12 / 12
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%
All 4 Google reviews tagged “Heating system repair”
MichelleLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
BLAISE & HIS TEAM ARE VERY PROFESSIONAL, THEY ARRIVE ON TIME & THEY DO GREAT WORK...IN ADDITION, BLAISE IS VERY KNOWLEDGEABLE ABOUT "ALL" PLUMBING ISSUES & HIS PRICES ARE GREAT AS WELL! WE USE DONE RIGHT PLUMBING & HEATING FOR "ALL" OUR PLUMBING NEEDS! EVANS FAMILY
Paid $900–1,000Great priceWater heater installationHeating system repairWater tank installation
Raymond3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Fix my heater!def went the extra mile to get it done.5stars!!!
Paid $200–300Reasonable priceHeating system repair
Rise5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
It cost only two hours from calling for service to the guy got on site. The heating Systems repairs was quick, professional and reasonable charges. Highly recommended!
Paid $700–800Reasonable priceHeating system repair
jamesLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Rating only, no written review.
Paid $2,000+Great priceToilet repairWater heater installationHeating system repair
Price
$638+33% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 32%Reasonable 64%Overpriced 4%Not sure 0%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Water heater installation | 10 | $1.2k–$2.4k |
| Plumbing pipe repair | 10 | $366–$1.2k |
| Plumbing leak repair | 8 | $295–$1.1k |
| Toilet repair | 7 | $227–$618 |
| Plumbing leak detection | 5 | $124–$656 |
| Water heater repair | 5 | $135–$580 |
| Heating system repair | 4 | — |
| Sump pump repair | 4 | — |
