Experts Reviews · Company report
Done Right Plumbing & Heating logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%25+8.8Reliability 15%5+0.8Craft & service 20%21+4.2Value 10%53+5.3Momentum 8%8+0.6Track record 7%15+1.1Accountability 5%14+0.7Experts Score= 21Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.21SCORE

Done Right Plumbing & Heating

Philadelphia, PA · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #87Position by Experts Score among all companies we track in this category. of 90 plumbers · 4.9★ from 196 Google reviews

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Report card

Percentile vs other plumbers (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: value and satisfaction; weakest: reliability.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Done Right Plumbing & Heating is better than 25% of plumbers.D
25
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Done Right Plumbing & Heating is better than 5% of plumbers.F
5
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Done Right Plumbing & Heating is better than 21% of plumbers.D
21
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Done Right Plumbing & Heating is better than 53% of plumbers.C
53
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Done Right Plumbing & Heating is better than 8% of plumbers.F
8
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Done Right Plumbing & Heating is better than 15% of plumbers.F
15
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Done Right Plumbing & Heating is better than 14% of plumbers.F
14

Reviews for your job

Customers hired Done Right Plumbing & Heating for 8 kinds of job.

Done Right Plumbing & Heating for sump pump repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 68/100.How Job match is calculatedBuilt only from reviews Google tagged “Sump pump repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#15 / 17

All 4 Google reviews tagged “Sump pump repair”

★★★★★ E · 3 years ago

Hard worker, great company. Showed up on time. Highly recommend

Sewer repairShower repairSump pump repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Andrew · 3 years ago

Best service! They replaced 3 faucets at my home today and 2 of the 3 leaked right out of the box. They were so nice and kind with a job that I'm sure took much longer than anticipated and we will not hesitate to call and/or recommend them.

Plumbing leak repairPlumbing pipe repairSump pump repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Monagari · 3 years ago

Done right plumbing is the BEST! I have used them multiple times and I'm always extremely satisfied with the work. The technicians are knowledgeable, work fast and respect your property.

Toilet repairSump pump repair+ Responsiveness+ Punctuality+ Quality
★★★★★ John · 3 years ago

Prompt and friendly service

Sump pump installationSump pump repair+ Responsiveness+ Punctuality+ Quality

Price

$638+33% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 32%Reasonable 64%Overpriced 4%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Water heater installation10$1.2k–$2.4k
Plumbing pipe repair10$366–$1.2k
Plumbing leak repair8$295–$1.1k
Toilet repair7$227–$618
Plumbing leak detection5$124–$656
Water heater repair5$135–$580
Heating system repair4—
Sump pump repair4—

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