Experts Reviews · Company report
Downey's Specialty Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%94+24.5Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Downey's Specialty Cleaning

Columbus, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #27Position by Experts Score among all companies we track in this category. of 90 rug cleaning · 5.0★ from 151 Google reviews

Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Downey's Specialty Cleaning is better than 97% of rug cleaning.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Downey's Specialty Cleaning is better than 94% of rug cleaning.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Downey's Specialty Cleaning is better than 99% of rug cleaning.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Downey's Specialty Cleaning is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Downey's Specialty Cleaning is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Downey's Specialty Cleaning is better than —% of rug cleaning.–
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Reviews for your job

Customers hired Downey's Specialty Cleaning for 5 kinds of job.

Downey's Specialty Cleaning for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$400–450
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$163–$477
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#50 / 69
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Area rug cleaning”

Clair14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Did great job getting our area rug as clean as it could get!

Area rug cleaning
MarilynLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

We have used Downey's a couple of times for rugs, and they have done a great job each time! And they provide pick-up and delivery! We recently learned they do other specialized cleaning as well. We had them clean the sindows on our very old, two-story home, inside and out. They did a wonderful job! They did use…

Reasonable priceArea rug cleaningService not listed
LindaLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I have been a customer of Downey's for years and have always found them to be responsive and professional while delivering great results!

Reasonable priceGeneral carpet cleaningPet stain & odor removalArea rug cleaning
Judith9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Reliable. Friendly, efficient service. Always quality work.

Customer photo from Judith's reviewCustomer photo from Judith's review
Paid $400–450Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
EdLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Excellent service! They did a great job of cleaning the carpet. Good price. I would highly recommend them to do your carpets and stairs

Paid $250–300Great priceGeneral carpet cleaningArea rug cleaning
ShellieLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent communication from start to finish—starting with quick email responses, followed by an easy phone call to schedule. I especially appreciated the text confirmations and friendly reminders. The Downey’s arrived right on time, were thoroughly professional, and left our carpets looking absolutely amazing. We…

Paid $350–400Reasonable priceGeneral carpet cleaningPet stain & odor removalArea rug cleaning
Karen8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

First time I’ve used this company but he came highly recommended. I am very impressed with the company and the results.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
BeckyLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have used Downey Carpet Care for years and just made another appt. John and his team are friendly, courteous and above all they do a great job. I have cats and dogs in the house and believe me it can be a challenge. The challenge is always met. In Licking County he is the one to go to!

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Quality+ Professionalism
KathleenLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

John and his son cleaned my sectional, two chairs and an area rug. The furniture and rug had gone through construction and two animals. When they were done it looked awesome. They were professional and cared. I would highly recommend them.

Area rug cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Mark7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $150–200Reasonable priceGeneral carpet cleaningArea rug cleaning

Price

$240-7% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 64%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning44$158–$347
General carpet cleaning24$153–$334
Pet stain & odor removal18$139–$373
Upholstery cleaning15$170–$340
Area rug cleaning10$163–$477

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