Experts Reviews · Company report
Downriver Climate Control, LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE

Downriver Climate Control, LLC

Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 70 heat pump installation services · 5.0★ from 363 Google reviews

Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Downriver Climate Control, LLC is better than 100% of heat pump installation services.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Downriver Climate Control, LLC is better than 99% of heat pump installation services.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Downriver Climate Control, LLC is better than 100% of heat pump installation services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Downriver Climate Control, LLC is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Downriver Climate Control, LLC is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Downriver Climate Control, LLC is better than —% of heat pump installation services.–
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Reviews for your job

Customers hired Downriver Climate Control, LLC for 8 kinds of job.

Downriver Climate Control, LLC for a/c system repair

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Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$209–$585
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#24 / 56
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “A/C system repair”

Jessica2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I am so grateful my Google search led me to Downriver Climate Control! Justin came out the very next day after I called to inspect a leak. He was extremely thorough, clearing out everything that was clogged up and explaining the issue in simple, easy-to-understand terms. He discovered my condenser pump was broken…

Paid $200–400Reasonable priceA/C system maintenanceA/C system repair
Heather7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Highly recommend Downriver Climate Control, I contacted Justin at 10pm on a Sunday and he was at my house the next morning to check on why my central air was not working. He figured out the problem within 15 minutes, left to get the part and had it fixed in a half hour after returning. Justin was great and very affordable.

Paid $400–600Great priceA/C system repair
LisaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I called and they sent a technician over within 2 hrs and got my air conditioner fixed and running in no time. Prices were fair and explained everything to me.

Paid $200–400Great priceA/C system repair
RickLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We had a consistent leak that sprang on our unit that is only 5 years old. Original from when our house was built. Google led us to Justin. I’ve been in client service/management/project management for over 20 years. Justin is the epitome of service, knowledge, effort, communication, and fairness. Not only did he…

Paid $400–500Great priceA/C system maintenanceA/C system repair
SamanthaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Justin was prompt and professional. He assessed our air conditioning problem, gave us a thorough explanation, and gave us our options on how to fix it. He fixed it quickly and fixed it well. We are very happy!

Reasonable priceA/C system repair
Brandon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

justin came and maintenanced and repaired our furnace! he was fairly priced, on time and walked us through everything!! highly reccommend this company!

Great priceHVAC system repairHVAC system maintenanceA/C system maintenance
DJ2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Justin came out and maintenance our furnace and put a/c unit! He had to make a repair to both and was extremely professional and walked us through everything! Not only did he get it done the same day he beat everyone else’s prices! Our furnace runs like brand new and so does our a/c! We will highly recommend him! Thanks Justin!

Great priceHVAC system repairHVAC system maintenanceA/C system maintenance
KristinLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Justin was absolutely amazing. He came out today and fixed our AC.....he was so polite and nice and I would recommend anyone to him. I love that they are also 24 hours as well..not a lot of places are so that was great.

Paid $300–400Reasonable priceA/C system repair
Tim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Top notch service! Was here when he said he would be. Great person to talk with. Explains everything and best options to go with! He has my business from here on out! If you have an issue call Justin!

Great priceA/C system repair
meganLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Justin came out and diagnosed the issue with our a/c and gave a great price for the service. Was very professional and knowledgeable.

Great priceA/C system repair
Marshall11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very reliable had my ac back up and running in under 30 minutes very professional will use again for my hvac needs

Great priceA/C system maintenanceA/C system repair
Chris3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My outside unit is very old and was not turning on or working. I thought it was going to need to be replaced. Justin went above and beyond to find the issue and now it's working just as it should be! He has great communication and explained everything along the way. I will be using him for all of my future repairs or replacements.

Great priceA/C system repair
JessicaLocal Guide · 52 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Justin is a great guy running his own business. He was polite, respectful, and quick at fixing our AC tonight. He went above and beyond. I was home alone with my 7 year old and was completely comfortable with him at my house. Seems like a stand up guy! Really appreciate you, Justin. You've got a customer for life from the Underwood family!

Reasonable priceHVAC system repairA/C system repairRepair HVAC

Price

$322-21% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 70%Reasonable 30%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair34$192–$1.1k
HVAC system maintenance17$104–$417
A/C system repair13$209–$585
Heating system repair10$158–$731
A/C system maintenance7$78–$353
Heating system installation2$1.4k–$2.4k
Install AC2$1.6k–$3.7k
Heating system maintenance2$54–$278

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